Mattress Mark

This store has horrible customer service. I was talking to the owner concerning a mattress set. HIs cell phone rang and he was on a personal phone call for several minutes. That should have told me to get out of the store fast. I was in desperate need of a mattress though. I had to wait 10 days before delivery. The day of delivery I did not receive a call that they would be late. When I called the store he told me they would be there shortly. I still had to wait another hour for delivery. If I could have cancelled my order I would have. Do not go to this store.

This place is awesome. makes us wish we needed to buy more mattresses so that we could do business with these folks again soon!
We were staying at the RV Park across the street and felt it was time to replace our mattress. A friend highly recommended this place, so we walked over.
The owner was extremely friendly and helpful, never ever pushy. He’s passionate and educated about mattresses, and gave us a thorough education about construction and pros/​cons of the 4 types they carry. After over an hour of mattress hopping, we settled on one we both really liked.
He gave us what felt like a really fair deal, and included high end pillows, protectors and delivery with the price. We were a touch disappointed that it would take 6 days for it to arrive, as this would require us to extend our stay in the area by a day. But no worries. we were excited to be getting a new mattress!
And wouldn’t you know it, just as soon as you decide it’s time — that’s when your old mattress starts to feel even worse.
On our scheduled delivery date, we got a call that the truck from the manufacturer didn’t make it in that morning — and that we’d have to wait until Monday to get our mattress, an extra 3 nights.
It wasn’t Mattress Mark’s fault, of course. way beyond their control. But they went above and beyond to make it right.
They made several offers to us including bringing us a temporary mattress that day, selling us their floor model for a discount that we could have immediately or waiting until Monday to get the one we ordered. When we mentioned we’d have to extend our stay 3 more days at the RV Park — they immediately offered to pay our costs to extend!
WOW! That blew us away.
The mattress was delivered right on schedule on Monday, the delivery crew extremely professional and friendly. And we’ve been happily sleeping on our new mattress ever since.
We could not be happier with our transaction with this locally owned family business, and would not hesitate to recommend them.