The Home Depot

Their Unilocal page says they close at 10pm. Showed up at 9:10 and they were already closed. Going somewhere else…

Seeing the end of HD, hello Lowes.
We scheduled a delivery that we were told would not be here on the delivery date (on our ticket) because we didn’t schedule the delivery date???
Calls remain on hold with loud music blaring because the person that answered the phone doesn’t know how to access the delivery ticket information.
Store is under staffed, so unless you know where to locate what you want forget getting help.
Long lines at checkout
Contractor desk spends time designing projects for tire kickers. I waited an hour to get to the desk with an order, waiting in line for a group to have something designed. They then told the HD guy it would cost more than they expected

This Home Depot location is the worst. They do not do wheel call? Are you kidding me? Like it is not bad enough to have to go in to Home Depot with the long wait times and limited help in the first place. After putting me on hold for 20 min. a lady (most likely supervisor) stated that they do not do wheel calls and proceeded to tell me that Home Depot does not do phone sales or Wheel call. We have being doing business with Home Depot for over 4 years at a continuous rate and 90% of our business with Home Depot is by phone. I ended up placing my order through the Bannister location and in case you are wondering… yes it was a wheel call order and I paid by phone.

Still waiting for a refund on an item they picked up over a week ago. Like pulling teeth trying to deal between Internet customer service and store managers. I don’t know if the guy who picked it up has sold it or is using it hissed or what. Shady operation all around. You order online and then have to deal with separate company for delivery and return and then deal with the
people for a day. Then deal with no help from the local store that you end up dealing with.

I really liked this Home Depot. It’s been my go to store since buying our house. They always have what I’m looking for when beginning a project. I was impressed by the truck rentals. Very reasonably priced! Since I don’t have a truck this really came in handy when furnishing our home.

Received help right away and they had exactly what I needed. Not much else to say.

It usually doesn’t make sense to review a chain — especially one with 2,248 locations (I looked it up). A retailer like this is going to have a small market and will draw consumers from the market it serves. Basically what this means is that it’s unlikely someone is going to drive past one Home Depot to get to another.
My suggestion though is that if you can, do that with this location.
This doesn’t just come with one visit. I’ve been there many times. Many, many, many times.
The prices are the same as other locations, the selections, a little more frugal — probably the market it serves. But the service, ah, the service is the difference here. Sure, there are some friendly people that work here but the stand out feeling here is that the employees have a beaten persona.
On my most recent visit, I asked one of three employees at the Customer Service and Returns counter if I could pay for my one light bulb there (it was 10 degrees, I was parked right outside that door, and the registers were at the opposite end of the store — seemed reasonable and they’ve offered to do it before.)
She said nothing. Not a word. She held out her hand, I assumed this did not mean «Hi! I’m _​_​_​_​_​_​_​, it’s nice to meet you. I’m happy to ring up your light bulb.» Instead, I handed her the light bulb. She immediately began the exhaustive effort of waving it in front of a scanner and saying the words «5.82». Again holding out her hand.
I handed her my credit card and felt like I should apologize. So I did. I apologized for bothering her. She said she just couldn’t move over — not sure what that meant. As if to say because there was another person standing by her, her kindness was completely debilitated.
So, that happened.

Need to do a sparkle coating on a retail store floor. Was looking for a clear acrylic floor epoxy and wasn’t finding it. I asked the lady in the Paint dept and told her what I was going to use it for. She walks to the epoxy glue and hands me a tube.
I handed it back and left. If you don’t know what I’m talking about, maybe you shouldn’t be working at home depot.
My other experiences here have all been bad. I special ordered laminate flooring and scheduled my contractor for an entire weekend to install it. They claimed it would be available for pick up almost a week early. During the week leading up the weekend I called several times and was told it’s on the way. The Friday before the weekend my contractor is coming out I drive to the store and demand the $ 5,000 of flooring. I’m told it was never ordered. I ordered it a month in advance and called several times but nobody seemed to know what the #@%$#@ was going on. They already got my money and I couldn’t reschedule my contractor so I took whatever crap flooring they had in stock. They said Du Pont flooring was good. Moving a plastic chair on it scratches it. Wasn’t what a wanted and it sucks on top of that. If you only need to buy something simple and do not require to interact with their employees you’ll be ok. If at any point you have to ask for help, just leave.

When it’s Sunday morning, and I need some hardware or whatever at 8:00 a.m., I can’t go to Sutherlands, cause they don’t seem to be open that early. Hobby Lobby is closed on Sundays, and Joanne’s isn’t open yet. Sometimes I just need things at 8:00 a.m., not that I would actually hammer or nail anything. God forbid me even try mechanical home improvements.
I like this Home Depot. I can always find someone to help me. I don’t know where things are in the store. Those employees know their products, and where it is located.
They have a plethora of outdoor plants, and garden items. The flowers are healthy, and so are the plants. They are just getting in their plants for this season. Actually, it’s still winter, for a couple of more days, but the spring plants came up early.
They have tons of indoor improvement items, plus they can help you decide on paint color, and exterior, interior and flooring and walls. I’d never do walls of floors, but it’s there. Batteries, knives, (I always look at their knives, I don’t know why I like knives, but I do.) I’ve bought components, such as 3 prong connectors, and such. They are small items, and the employees always know where they are in the store. Good thing they know that, cause I don’t.
I also like their items at the register, or little knick-​nacks I don’t need. I think men need those things more than I. But many times i can use hardware items for crafts, and Home Depot never fails. Very nice store.