The food was good. I got the Time Square strip and my girlfriend got the roasted chicken. Service wasn’t too bad, but no bread on our table and salad was extra. Plus they put our tip on the bill, we almost tipped more than necessary. We felt it was overpriced and won’t return
Phil M.
Classificação do local: 3 Trenton, MI
I ordered the NY Strip. It was ok but over. I ordered medium-rare but it came out medium. It was a decent meal. I wasn’t blown away by any means but it was decent. I’ve had much better steaks at several other places. Also was very nice even though he talks pretty fast.
George M.
Classificação do local: 2 Strongsville, OH
Great atmosphere and def good to support a local legend in the NFL. Had dinner with the wifey & the steaks were mediocre. 2 stars at Best for the price!
Philip D.
Classificação do local: 4 Columbus, OH
Great place to have a steak. Mine was cooked just right as was my sons. Everyone was very pleasant and a nice ambiance.
Matthew M.
Classificação do local: 4 New Lenox, IL
Not sure how to rate this… but for hotel bar food. The dinner was pretty good and the beer selection adequate.
Sterling A.
Classificação do local: 1 Point Pleasant Beach, NJ
1.2 hours and still waiting for my steak… so I can’t comment on the food because I haven’t been able to get any. The bartender is very sorry… but still no food
Rachel H.
Classificação do local: 5 Runnemede, NJ
Matt & Al are great bartenders! Beer & Drinks are amazing as well as the food. I highly recommend the Tenderloin Tips! Melt in your mouth. It is under starters but that paired with a side or salad is a dinner. I will definitely return when I am in town for business.
Robin R.
Classificação do local: 4 Cleveland, OH
We ate here in September 2015 for a late lunch. The bartender Al was also our Server and he was friendly. We ordered the Nachos Supreme and it was the best nachos we had eaten. There was real meat and cheese, guacamole and sour cream. There was more than enough food for 2 people. We ordered the Club sandwich and it had lots of ham and turkey and it was very good. We also ordered the steak sandwich which had a regular sized steak in the bread and the meat was tender and not like chewing gum. We were pleasantly surprised after reading some bad reviews, We will return in the future.
Mike H.
Classificação do local: 3 North Olmsted, OH
My wife and I ate there the other day. The service was ok. I had the filet and my wife had the filet medallions. My steak was excellent. My wife got 2 small medallions. There was no bread or salad with the meal. The waitress only came back once to ask if we wanted refills. The bill came to $ 86. I’ve had steak dinners for half the price and they were just as good. They also added an 18% gratuity. If the service had been better I wouldn’t have minded as much.
Alicia S.
Classificação do local: 5 Killeen, TX
Excellent food!!! Order for room service and the southwestern egg rolls were divine loved it!!!
Robert S.
Classificação do local: 4 Surprise, AZ
Was coming back from a day in Cleveland and needed some takeout to bring back to the hotel room. Daughter got a ham sandwich on a pretzel bun with fries. I got the Asian salad. Good food for the price. Would definitely eat there again.
Andrew V.
Classificação do local: 3 Cleveland, OH
I’ve been to this hotel and have had multiple meetings here for work. We had a meeting this week in Shula’s private room and once again I wasn’t too impressed. I had the dilemma of selecting 2 stars or 3, but ended on 3 since the food I had was decent and the service was good. Shula’s is your typical hotel restaurant and nothing special — overpriced, decent food, and somewhat run down. The restaurant is more of a hotel bar and the menu is fairly basic. They have a lack of healthy options on their appetizer menu, and a majority of their food was fried or fairly unhealthy. They do have a few good salad options which are decent for lunch time, but again nothing special or out of the ordinary. I’ll eat here again if we have another meeting, but wouldn’t go out of my way to visit this restaurant.
Mike D.
Classificação do local: 2 Lakewood, OH
This could be a great lunch destination for local office workers given the good experience with the sweet potato soup and asian chicken salad today, but I can’t get over the terrible service and overall feeling of a sad, neglected establishment when I walked in. I had hoped to get a quick meal by walking in right after the lunch rush and attempting to sit at the bar. The waitress looked a bit surprised and almost slightly disappointed that I had come in looking for service. I gave my drink orders and asked to see a menu and was slightly surprised to see the waitress walk towards the back kitchen to get drinks without acknowledging the menus sitting right in front of her. I had half-considered reaching over the bar to grab a menu while she stared at her phone on the way back to the kitchen. After placing my order, I inquired about the spare copies of the Wall Street Journal at the front and if they were available for guests to borrow. I had to repeat my question twice as it seemed like the waitress wasn’t paying attention at first and responded with a blank«Wait…what.?» Her head came out of the clouds soon enough and responded that someone just left them there from that morning. A different waitress delivered my food who was bright, welcoming, and cheerful as she also offered pepper for my salad(why couldn’t she have been working the bar that day?) The salad and soup were wonderful as mentioned before. I had expected cheap chain food and was surprised at the quality of the dishes. Unfortunately, the first waitress came back as I was finishing my salad — ready to take my plate before I had finished — and acted surprised when she came out to find I wasn’t done. She hovered at the nearby register seeming like she was pushing buttons to act busy while I finished so she could get rid of me and hastily get back to her phone. Will I come back? Not until I start seeing stronger reviews of the service at all shifts at this establishment. Especially not after hearing two kitchen staff converse between the bar and the host table about their recent sexual conquests as I tried to finish my soup.
Tom K.
Classificação do local: 4 Crystal River, FL
I am a regular traveler and stay at the hotel. My review is based on the fact that I sit at the bar and work, can enjoy sports, cocktails, a bite of what I want with the kitchen open until around 11. Because I am regular I realm enjoy the bar staff. Al and Matt have my cocktail waiting. Lots of TVs so you can get the game you are looking for. Food is ok. Not high end steakhouse good, but bar/steakhouse good. I have sampled all if the menu and had a few misses, but, for the most part it is good. I am good with it being a place to have a cocktail on business. Beats the lousy parking at Winking Lizard.
Jason T.
Classificação do local: 2 Strongsville, OH
The food is phenomenal, but the service is the complete opposite. The waitress mumbled. We had to ask for a second cocktail it came just as we were finished eating. This restaurant lacks the highend feel you should get from a $ 36 price point for a steak.
Sharron W.
Classificação do local: 3 Westlake, OH
This was my first visit to Shula’s. Our group was seated in a quiet area as requested and our drinks were served right away. However, our server did not return for quite some time to take our order and it was over an hour from when we were seated before we received our orders. My French onion hamburger was OK at best. The bottom was soggy and it was very salty. Our server was accommodating about getting extra drink orders, water, etc. This restaurant met our needs — a group of friends getting together who wanted to talk and be heard. Other restaurants we considered were too noisy for that purpose. We would probably go to Shula’s again.
Mike N.
Classificação do local: 3 Cleveland Heights, OH
This has been around for a few years and remains popular. Nice selection of steaks with some seafood and chicken entrees. All steaks are made to order. The items our group received were are prepared well. Service was attentive. Overall, though, this place seems a bit dated, like about 20 years dated. Given the menu prices, you can find better food at many of the steakhouses in the area for a similar price.
Kaity K.
Classificação do local: 3 North Royalton, OH
I have been here twice in a few weeks because the first time we enjoyed the food so much! I think that it might be slightly inconsistent because while the service was still great the second time, the food wasn’t quite as great. I really liked my steak sandwich… The meat was tender and all of the flavors worked together really nicely. I would most certainly order that again. The burger wasn’t as flavorful and was slightly dry, but another member of the party enjoyed hers a great deal so it appears to be hit or miss The consistently delicious component was the cheesecake… It is absolutely amazing. There is a raspberry compote next to it on the plate and I cannot get enough. I could go just for dessert!
Megan L.
Classificação do local: 2 Cleveland, OH
We made our resevation through Unilocal which was quick and easy. That was about the best part of the whole experience. I started with a mojito martini which was pretty good, not too strong… just how I like it! My boyfriend had a beer… cant really mess that up too much. We had the calamari fries and boneless wings for appetizers. I would suggest both of these as they were both very good! For dinner, I ordered the chicken caesar salad and I was NOT a fan. The chicken tasted like it was water logged and there was waaaaaay to much dressing on it. Caeser salads are my favorite so I was pretty dissapointed. My boyfriend had the BBQ burger with fries and he liked it a lot. The service was just OK. By OK I mean not good and almost bad. We had to ask several times to get water refills and our server was not very tentative to our table at times. There were a couple of times that I felt I was ‘bothering’ her. I also noticed that the table next to us had food complaints and through my observation I did see that the staff was good about replacing his food and getting him a new meal. In reading previous Unilocal reviews there was a lot of mentions of TV’s everywhere through out the restaurant. There was 1TV in the dining room and space for another TV that seemed as if a TV was once there but never replaced… hmmm. We had a Groupon so that is why we decided to try Shula’s 2… It is probably safe to say that I will not be back.
Natalie S.
Classificação do local: 3 Chagrin Falls, OH
Good TVs, nice casual atmosphere, bartender is friendly, but service is slow. They really should have more than 1 bartender out, since that is where everyone sits. The food was ok — the steak was cooked to my medium rare temperature, but the quality was WAY off for a $ 30 steak. It tasted like a steak from a low end chain. Plus, there was no Worschestire sauce — all they had was Shula’s– which tasted like A1. Not great. SO had the tuna, which seemed ok. Since it was my birthday, the bartender gave me a cheesecake dessert, which I really like! Who doesn’t? Not sure if I would go back when there are so many other places in the same area, but if you are staying in the hotel, it is a sold choice.