Safelite AutoGlass

I used their mobile service and they got it done fast. I like that you can book online and they came out to my work. The new windshield has been on for about 6 months so far and I haven’t had any problems.

I chipped my car window on a rock from the free-​way. I wasn’t sure who or where to get it fixed. I called my insurance company, who suggested Safelite. I set up my window appointment online. There is an option for them to fix the window at the place of work. This is the option I selected.
The rest is smooth as silk. Unless I’m traveling, or sent for site audits, I work from home, so I selected the «mobile on site» option. This morning, at 7:30, the window tech called. He arrived at 8:20.
He explained what he was going to do, and I felt he was very professional. He did the work in my garage. Safelight sent me a detailed email, previously in the week, with his picture, name and credentials.
It was a small chip, and by 8:50, he was done. He gave me a can of Safelight glass cleaner. Since I’m traveling for my work in a couple of days, my mind is now at ease. The window has a tiny scratch where the work was done, but no longer is chipped.
I appreciate that I didn’t have to take out any work time to get this done. It’s nice to know services like this exist.

About a year and a half ago I was living in Kansas City. About a week before moving to Albuquerque, it was –20 degrees out. I was out driving for a while, then pulled my car into the garage. About a half hour later, I heard a loud bang and went out to find my windshield had shattered due to the temperature difference.
My insurance sent me to Safelite. When I took my car in, it was freezing rain and whoever worked on it wasn’t happy about that. I wouldn’t notice until after I moved, but the rearview mirror was slightly loose and the exterior trim piece on the left side of the windshield was bent out of place.
I didn’t know at the time that Safelite was national. Short of driving back to KC, I didn’t think there was anything I could do, so I decided to live with it.
A couple months ago, the mirror started getting worse. It got to the point it vibrated so much, I couldn’t even see anything in it. It was so loose, it was practically falling off. I took my car to the dealership and they sent me to Horizon Auto Glass to have them look at it.
Horizon took the mirror off (which wasn’t hard since it was barely hanging on) and inspected it. The told me that whoever installed my windshield broke the bracket then glued it back on to cover it up. He asked where I had it done. I told him Safelite in KC and he informed me that they’re national and would be responsible for repairing it.
He also told me they’d most likely have to replace the mirror and that it would be an expensive repair. When I got home, I searched how much it would cost and the mirror was a little over $ 1,000.
I called Safelite fully expecting them to deny responsibility. They told me «no problem, any damage will be covered under warranty.» I wasn’t convinced. They didn’t know how much they were in for to fix their mistake.
They sent someone out to look at it and he said they’d probably have to replace the mirror, but wanted me to take my car into their shop so his boss could look at it. I did and he confirmed it would have to be replaced. He said he’d order it. Again, I was just waiting for them to see how much it cost and try to weasel out of it or do some half-​assed repair.
A few days went by and they called to say they got the mirror and I’d just have to come drop my car off. I did and they replaced the mirror no hassle at all. They also looked at the molding that was bent and got it almost back in place, though it’s still slightly off. But overall, I’m very happy with the service I received in Albuquerque, so I’m leaving this as a positive review there and leaving the same review in KC with a much more negative rating.