Bob Sight Independence Kia

I have bought 3 new vehicles from this place. Sales team is great. Finance guy is a con artist. Service dept is a complete hazard to the essence of integrity. The service mgr is a poor excuse for a human. If you buy a car there, make sure you have you’re own financing in place. And most importantly, NEVER take your vehicle to their service dept. Olathe Kia has the finest service dept. I hopes this saves others from unneeded nightmares.

Best sales and service department around. Everyone is friendly and courtesy. Service gets you in and out fast. Jack spence is amazing.

Great job I went through the Costco club pricing and it saved me a lot of time bargaining and I even got some discounts on top of that.

Car buying should be a delightful experience but my experience at Bob Sight Kia made me lose the enthusiasm I initially had when I went there. I paid cash for my 2015 KIA Sedona and when I was with the finance officer I told them I was paying cash. I made the mistake of showing my bank balance and he then made a scanned copy of my bank receipt and said to me, «What did you do? Hit the lottery?» I feel that that was inappropriate and the copy of my bank statement since I was paying cash was not necessary. I see this now but was not thinking. I gave them my title personal property receipt and they made copies of my new marriage certificate and other documents proving the newly wed I am and I had to ask for my paperwork to be returned to me. I got a phone call the very next day asking me to come in to sign the back of the title and did I have my personal property receipt that I had already given to them the previous day. This is a business I ask? Now it has been 30 days since I bought the car. I got a phone call today asking for the lien release receipt from the previous car. I ask, «wasn’t the title enough to prove I paid the car off?’ They insist that they needed the lien release form too. I was told that that was not enough for the Bob Sight Kia. I really did not believe that the title was not good enough but I went along with it but did not want to drive all the way to this dealership to give them a copy of my lien release form. (My scanner on my computer was disconnected so I could not email them a copy). I drove all the way to Bob Sight Kia to let them make a copy of this but I don’t like the way they do business. I will not recommend them to ANYONE of my friends and WILL NEVER buy a car there anymore.

Bob Sight is a fantastic car dealership. I’ve bought from here twice, and will probably again someday when I’m ready to trade.
The service department is friendly, professional, and efficient, and the sales staff are all top-​notch people. Each and every time I take my car in for oil changes and such, the salesman who handled the deal checks in with me to make sure I’m still enjoying the ride. These guys are fast, friendly, and knowledgeable, and I’ve never had a bad experience in buying, trading, or getting service.

I walked in and wasn’t quite sure what to think of this place. I was use to fancy car dealerships with rico-​suave salesmen ready to smile at you, then screw you over behind your back. Though their digs are simple and their sales people are not «flashy», I had the most fantastic car purchasing experience here. Ever. Like I stood up holding my new keys, thinking «that was it?!» unable to believe I didn’t get stressed, annoyed or intimidated at least once. This is a wonderful dealership, run by wonderful, genuine, great people. That’s hard to find folks!
I had been working with Matt over the phone, once we met he was super friendly, laid back, no pressure, super knowledgeable about their cars and it was very apparent he was ready to do whatever it took to make me happy and earn my trust and find me my perfect car. He spent a lot of time with me, test driving, educating me and then ultimately trying to find me the car in the color I wanted. Well he did, less then 24 hours later. He stayed in steady, yet not annoying phone contact with me and once I came back in to drive the car and ultimately buy it, it was seriously the easiest, most relaxed, quick car buying experience I could have ever imagined. Mike, the sales manager was so nice and made the process so simple, understandable and enjoyable as well. Him and Matt felt like friends after it was all over. I seriously closed the dealership down, but Matt was happy to sit in my car with me setting up my bluetooth and explaining how all my (many, many) bells and whistles on my new Kia Optima worked. So satisfied to buy from down to earth, honest, good people.

My boyfriend & I bought a used car here last year.
These people seem normal & nice or whatever, but they’re actually self-​righteous, lying, vindictive, entitled jerks who will say whatever they think you want them to & then do exactly the opposite. They pride themselves on «staying one step ahead of the customers.» (I overheard the manager saying this to a salesman, after purchasing the vehicle.) Anyone who thinks otherwise just hasn’t figured out they’ve been conned.
We told them not run our credit a bunch of times; they said they wouldn’t then did anyway! They had over a dozen lenders run my & my partner’s credit, resulting in a SIGNIFICANT credit score loss, which we only realized later through keeping track of our credit history. After doing that, they said the best rate we could get on a loan was 8.9%. And to top it off, we ended up turning around & refinancing the car through our bank for 2.9%!!
And get this– they put a phoney down payment on our paperwork. We didn’t put any money down, but they said we put down $ 1,000.00, and changed the final selling price to be $ 1,000.00 more than what we actually paid. I’m pretty freaking sure that’s illegal, and I don’t even know why they would do that. Just another reason why we went to our bank to refinance. I’m not interested in being a party to fraud. We thought we were getting a good deal, but the car had problems…
After a few days we ended up bringing the car back because it had an OBVIOUS oil leak; we noticed a spot in the driveway, and upon closer inspection found the undercarriage was covered in oil gunk. They said they «didn’t notice» it when they inspected it before we bought it. Unbelievable! I then had to haggle with the service manager to get him to fix it! I also made sure they had a different mechanic fix it than the one who initially «inspected» it. The new mechanic was very forthright, and he stood up to the service manager & told him the oil leak was definitely pre-​existing.
A couple of weeks after THAT, I used the defogger and there was a HORRIBLE, LOUD clicking noise, like plastic gears hitting each other, when the air system changed between hot/​cold. It lasted about 1 ½ minutes. I called the service department, and they adamantly insisted it was «probably leaves in the vents.» Bull crap! So I brought it in anyway & had the 2^nd mechanic take a look at it. He CONFIRMED that yes, in fact there WERE plastic gears hitting each other that were out of alignment! However, the service manager just jerked me around & wouldn’t fix it unless I paid FULL PRICE for the repair, even though it was a problem that should have been fixed and addressed before the car ever left the lot. I had purchased a warranty, but that problem was not covered. The part was relatively cheap, but getting in there would be so labor-​intensive that the estimate was hundreds of dollars. The service manager (Jeff) told me to try to get the sales department to pay for the repairs, but that he didn’t want it affecting his department’s bottom line. Why is that my problem? Jerk! So I’m still living with the horrible, ear-​splittingly loud clicking noise whenever I have to switch off the A/​C.
I will NEVER go here again!