Tanager Street Auto Service

Great service and a really nice guy. We were stuck due to faulty electrical and Tanager dropped everythingbto get us back on the road. Where does that happen in today’s dog eat dog world? So grateful.

I am a Mechanical Contractor (HVAC) so I feel that I’m a very mechanically inclined. I have rebuilt engines, put in clutches etc. I had great faith in Rigo and his crew. They were very professional and had great customer service. Rigo, replaced the parts and took plenty of time to explain thoroughly the cause of the coil failures on our Ford Expedition. We were referred to him by another local shop that has a great reputation. They were too busy to handle the job and Rigo able to squeeze us in.
Thank you very much!

I dont even live in Nevada, I live in Arizona and prefer to bring the car I keep in California all the way up there from SFO for Rigo and the boys to care for. They have professionally repaired and maintained 3 or more of my vehicles over the years at very reasonable prices and I recommend them highly.

A local tire shop recommended Tanager to look at an error code from the check engine light on my 2010 Traverse. They were so helpful! They ran the diagnostic, let me know the error code message and what GM says resolves the issue. I was in and out, paid a fair price, and made it safely home. I appreciate that there are still honest mechanics out there!

I arrived at Incline Village at 3 pm on a Friday when my check engine light came on and my older (2002 VW) began to idle very roughly. I took it to Tanager St. Auto Service and they checked it out, kept it overnight, got it fixed (spark plug wires needed replacement), and I picked it up the next day. I was very grateful that they were open on Saturday. They were professional, gave me a ride to where I was staying, got the job done. Thanks Manny. You earn five stars from me!

We had a «check-​engine» light go on in our 2001 Camry so took our car to Tanager’s this afternoon. Rigo checked out the situation and informed us that he didn’t have the part necessary to fix the car in stock and was unsure that he could get it before we needed to return home to the bay area. He also said that we could make it home safely and have it fixed there. He was very courteous and did not charge for his inspection. Thank you Rigo.

We were vacationing in Lake Tahoe over Christmas, and our car broke down on the way back to the hotel from the mountain. AAA towed us to this garage as it was the only one open during that week. The mechanic inspected it and told us the repairs would cost $ 3500 and would take 3 weeks, meaning we’d have to drive back up there from our home almost 500 miles away. We did not think this was really the case and we could not really leave the car up there for 3 weeks. We found a way to tow it back down to Southern California and had it fixed for $ 350! That’s 10% of the price quoted to us by this establishment. Sure, the car could have probably used some additional work but it was NOT ESSENTIAL!!! And to basically put people between a rock and a hard place during holidays when they are so far away from home and not really in a position to shop around is unconscionable! Maybe these mechanics are good at what they do, but the level of service is not really what I would recommend. And as soon as we told them we would not be fixing it through them, they said to get it out of their garage area or else they would start charging us to keep the car there. This meant that we had to do another tow to the hotel before the transport carrier could pick up the car.

We were traveling to Lake Tahoe in our motor home and we had problems starting it when the engine was hot. We took it to a repair shop in So Lake Tahoe that had it for over 24 hours and couldn’t figure out what was wrong. We found Tanager Street on Unilocal and took it there. Rigo was great! He and his mechanic were all over it and in an hour had figured out the problem. A $ 38 part was ordered and within an hour we were on our way. Great service and tenacity. Highly recommend them to anyone.

Brake failure light came on in my 15 yo Lexus. I was alone almost 200 miles from home on a rainy Friday night. Tanager St. Auto Service was open on Saturday! Rigo and staff couldn’t be more responsive, professional and honest (only rear pads needed replacement). Highly recommended!

I found Tanager on a Saturday when my car was breaking down out of nowhere. They were the only auto shop in Tahoe that would take me without at appointment. They were so nice, so professional and totally fixed the problem. They even dropped me off at the spa, where I had a previously scheduled appointment, while they worked on my car and then picked me up after. They gave me a complete diagnosis of the vehicle and suggestions for what to do in the future.
Highly recommended — great people and great service!

Never again.
We have a 1972 Dodge truck — that happens to have an RV attached. That being said — it IS just a truck. An old truck, with an old, easy-​to-​figure-​out engine.
We need the truck looked at and we need to get a secondary fuel tank working.
Husband called around local businesses and everyone said this was the only place that worked on «big rigs,» as they have the means to lift them. Husband called on Monday and spoke to a secretary of some kind who said it would be no problem with what we needed. We made an appointment for Thursday morning, and had to have the truck/​RVTOWED on Wednesday night, as it died on the way to the service center.
Around 2 p.m. this afternoon (Thursday), we hadn’t heard from anyone at Tanager. Finally, husband just called and found out that they wouldn’t work on it, and that they were angry our RV was taking up so much space…
First: We had an appointment, explained in detail what we needed, and arranged for the service. They had a full list of things to look at, as well as a number. Our appointment was 8 a.m. this morning, yet they had already decided (when we called at TWO P.M.): A) not only to ignore the RV, but B) to not work on it, and C) to not inform us?! What were they going to do? Just leave it sitting there, forever?
After talking over the phone for a few minutes, the man just told my husband to come out to Incline to tell him what needed to be fixed… despite the detail we provide on Monday and the note/​list left WITH the truck.
So, we went out to Tanager. I have never dealt with such rude, inconsiderate service. The guy had absolutely no IDEA what he was doing. My husband got under the RV and actually SHOWED him what needed to be done (we can’t do it because we have no means of lifting a truck/​RV this heavy at home — otherwise, my husband would just do it on his own). The guy literally said «I’ll try, but I can’t promise it can be done.»
Okay — it can be done. We’re not asking for a miracle. We’re asking for a new fuel tank and fuel line — these are BASIC freakin’ mechanics.
Second — he tried to tell us our transmission was out. Dude, the thing is shifting fine and, shockingly, a new transmission is already in it. Why did he think this? It slowed down going up hills. (Hmmm, could it be the weight attached to the back — as it’s an RV?)
I tried to entertain him, though, and asked how much fixing this «vague transmission problem» would be. He said «we don’t do that.»
That’s it: no telling us what he thinks the problem is, no recommendation on where it could be done. Just «we don’t do that.»
Mind you: the dude doesn’t speak the best English. We understood maybe ¹⁄₃ of what he said — probably because he just seemed annoyed from the get-​go with our vehicle and didn’t actually want to help.
Suddenly, he hops in the RV, starts it, and tears through the parking lot and up the steep-​ish mini-​hill by the front door of their office.
My husband has no idea where he’s going, and neither do I. I think he was trying to show us the transmission situation, but at that point, my gut was telling me these guys wanted nothing to do with us and our money — and I’m fine with that. I’ll pay the world to a mechanic that actually gives a flying flip, and this guy was not it.
I will NEVER take any of my vehicles to such repugnant mechanics. This man was rude, the opposite of helpful, and vague about anything.
It’s an old truck — not some crazy foreign vehicle with strange parts. If this man couldn’t figure out a fuel line, nor could tell me WHAT was so «wrong» with my transmission, I wouldn’t trust him with a freakin’ oil change — but I doubt they do that, too.

I am in the same position many folks are, driving an older car with many, many miles on it.
When something goes wrong, I take it to Rigo and the crew at Tanager.
Most recently, just days before Christmas and right before a several thousand mile trip, I needed a wheel bearing replaced.
Although some of the crew were on a well deserved break, they managed to fit me in, replace the bearing and get me back on the road at under the estimated cost.
I will continue to use Tanager Street Auto and I recommend them because they are HONEST, FAIR, & very hard working.
I see more cars in their shop lately, and while I may have to wait just a bit longer because of it, I am happy more people are getting the same experience from a great business.
It makes it easy to support local business when they operate this way.
Rigo and the crew are A O.K.
Special thanks to Irma who keeps things running smoothly.

My alternater died in the middle of the night. If this happens to you, Follow this simple 4 step process:
— Get AAA to tow you to Tanager St Auto Service.
— Open up the after-​hours drop box to the right of the entrance:
— Fill out an envelope with your info, put the keys in the envelope, and drop the envelope into the mail slot in the first garage door.
— Call Garrit the next morning, and he’ll get you up and running pronto: He was able to replace my alternator the same day. I got a good price, despite the fact that I’m not a local.
The shop is 3 blocks from the Starbucks/​Village Center TART bus stop. I was able to spend the day skiing at Northstar, uninterrupted, while they worked on the repair, and I just took the bus to the garage at the end of the day.

hi my name is jason peters and my daughters boyfriends truck broke down in incline village on a saturday morning had vehicle towed in to tanagers and they were booked however the owner had his entire crew diagnos the vehicle within a couple of hours unfortunately the motor was blown they allowed us to store vehicle for one week then charged a minimal fee for diagnostic and then bent over backwards to help us have the vehicle towed i very thankful and would highly recommend usung this facility i will tell everyone how helpful they all were thanks again guy’s

I had my axel replaced, turn around time was fast, cost was lower then est. I will go there
pressure to do more then what I needed.

Rigo, Fidel and the rest of the Tanager team are knowledgeable, honest & communicative. That’s not what I’d come to expect from mechanics, so I am thrilled that I found them.
I’ve been using their shop for around 5 years now and refer them both locals and visitors. Their prices are reasonable (no Tahoe mark-​up!!) and there’s never been any hidden charges. They also do great work, which they stand behind.
Bottom line — the folks at Tanager are the best mechanics I’ve found anywhere!

While we don’t have experience with their mechanical skills, although we intend to, we thought it worth noting a good experience we had with this shop. Our 6 year old son wrecklessly opened his car door and broke the tail light of a BMW we had parked next to. We left a note on the vehicle and the owner called to say they had taken the vehicle to Tanager St. for an estimate. The crew at Tanager heard the story and agreed to replace the light at the cost of the parts alone. Our son opens his door much more carefully now and we were thankful to have such understanding folks to deal with.

Very helpful. We thought our 4wd was damaged, and they tested it for us. They said it was fine. Nice not to be taken advantage of. And didn’t over charge at all.
Would use their service again.