John G. Knoll & Sons Florist

Horribly bad florist. Terrible attitude and customer service. I ordered the Thomas Kinkade «A Kiss for Santa» arrangement. When I received it they had given me an old Kinkade (2012) and not the 2014 version I had ordered. The arrangement was supposed to have roses and had none. The flowers were sparse and some wilted. The other arrangement was closer to what I ordered but again sparse and they substituted a cheaper vase and flowers. I wanted what I ordered but they deliberately changed it. I in fact ordered by name, specific name, of the item. The item they gave me is not even listed on their website so it would be impossible for me to order it. I have never encountered a more belligerent manager in my life. All she wanted to do was argue and speak to me rudely. I kept telling her I was not calling to argue. I just wanted the right arrangements. She told me she would bring me the new Kinkade and I was stuck with the wrong flowers as they are out of roses until next week. She said she never wanted me to order from them again. I decided to order the right flowers elsewhere and called her back to tell her and she said she wasn’t going to bring me the right Kinkade anyway despite the fact that she had just said she would. I said well come pick up your arrangements and give me a refund then. This was immediately after I had received them and they are nearby so it was not a hardship on them. She said no I don’t care what you do with it and hung on me for the second time. It is so hard to believe that at Christmas time a florist would not want the customer to be happy and make it right. To be willing to lose a customer makes little sense to me. I order a lot of flowers so their loss.