Big O Tire Stores

Don’t do business here! Today I brought in my car to have 2 wheels rebalanced and mounted. They took my car to the back where no body could see what was going on. They jacked up my car underneath the front fender to get to the wheel. They put the jack on the bottom of the fender, not on the brace they are suppose to in order to lift the car properly and bent the crap out of the bottom of the fender making it out of alignment with the door. After confronting them about it they said it was like that when it got there and my fault even though it was obviously caused by their jack (the bends in the metal are shaped like the round top of a jack). These guys have no clue what they are doing and can’t even man up to their mistakes. In the past I have taken many vehicles to them thinking they were good and have been satisfied but after today they have lost my business. Either go somewhere else or take pictures of your car before you hand them the keys to prove their fault if something happens.

Had to put new winter tires on my Lexus. (Priced well by the way with 80k warranty).When I Tried to drive away, my car wasnt accelerating. Had to return and spend there more 3 hrs with no succes on figuring out what the issue was. Was sent to a different service center to fix the problem. Had to stay overnight in Idaho Falls since everyone was closing for the day (coming from JH, Wyoming). Afterall, giving 3 stars since the paid for the hotel and tried to be as nice as they could.

Very shady! Went to this Big O to have tires put on our vehicle before traveling back to Colorado, pulling our 30 ft. camper. Had originally contacted out local Glenwood Springs, CO. Big O store but they could not get the tires in before we left for our trip. Everything started off bad after calling the store in Idaho Falls when the guy there tried to say there were only 2 tires of my kind in the whole nation, we would probably have to get 4 new tires… I only needed 2. I contacted the store in Glenwood Springs and the gentleman there called the store in Idaho falls to tell them where to get the tires from. To which I got the excuse of, we forgot about that supplier… REALLY? Or did you just want to sell me 4 new tires??? So they get the 2 tires in that I need and we ask them to align the truck so they won’t wear like they were before… of course, we need new upper and lower ball joints. They wouldn’t align it until we did the ball joints. I told them to put the tires on, we would have that work done when we returned home, but they proceeded to put the brand new tires in the front where they wouldn’t align it… Took the truck in 3 weeks later to the Glenwood Springs, CO. store, to have the ball joints done, and we get a call back from them saying our ball joints are perfectly fine. They do not need to be replaced. Thank you, Idaho Falls, ID. store for really trying to screw us bad… NOT COOL! We would have spent $ 681 for work that didn’t need to be done. From the very beginning they lied and tried to get us for things that didn’t need to be done. Would have never bought the tires there in the first place, but we needed them for the trip home. I would never recommend this store!!!

Took my car here to have my tires rotated, waited an hour, and they only switched two of my tires. I called to get credited for the work, since it hadn’t been completed, and they said they had no record of my appointment. In short, they are shady, at best — a tire place that can’t rotate tires??? I strongly recommend taking your business elsewhere!

George and Stephanie are the best. Joe and Tim and all the guys, thank you for providing the best tire service.
Not only do you provide the best service, but the tires I bought are of the quality I needed and the price was very competitive.
Bryce

Had really quick service and they have really good discounts on their tires. They had the most affordable 80,000 mile tire in town.