U-Haul Moving & Storage of Hyde Park

I had a terrible experience with U-​Haul Hyde Park and the Boston regional office. I was moving from Boston to Ohio and ordered 2 u-​boxes to ship my belongings while I drove. On moving day it was clear not everything would fit into the 2 boxes, so I called to get a quote for adding an additional u-​box. Every time you call U-​Haul the automated message says, «To help us keep our promises with you, this call is being recorded.» The woman added my additional box and said it was no charge. I said, «Are you sure? No extra charge to add another u-​box?» She said, «Yes, it’s showing me no charge.» So I ordered the box, packed my things in it, and moved to Ohio. Two days later a charge of $ 1,094 shows up on my card. I wasn’t too worried, since all of their messages say, «This call is being recorded to help us keep our promises» but after hours on the phone with Hyde Park and the Boston Regional Manager, both locations refused to refund me for the shipping, even though there is a recording of their associate telling me it was $ 0. I would never use U-​Haul again, or trust any quote they give. I am pursuing the refund through the Attorney General’s Office and the Better Business Bureau.

THE WORST MOVING EXPERIENCE I HAVE EVER HAD! I needed to reserve another UBox for a move from MA to TX because I was given a poor estimate on how many I would need, so I called these guys as they were the last ones in the area with an available box. After reserving said box I scheduled it to be loaded the next day. When my movers came to pick it up they didnt have it, and I couldn’t schedule another pick up until the following week. This has set back the shipping date by a full week. I’m almost to TX now and my stuff hasnt even left MA. When my movers went to get it the following Tuesday it was not ready yet again. I called the manager who was quite rude with me and after trying to convince me this was my problem and not his, he loudly guaranteed it would be available the following day. Once again my movers showed up and it wasn’t ready. I called the store again and the manager refused to speak with me. When I finally got him on the phone he once again denied responsibility, telling me that my guys showed up late when they were there hours before uhaul was scheduled to close and then after all this he angrily hung up on me after making a less than sincere promise that everything would be ready today. I’m now left to hope that the guarantee they made today will actually be honored.
Darren Spriggs is rude and incomptetant and should be fired or demoted. No one who is that bad at managing their establishment’s scheduling and reservations should be a GM, especially if they don’t have the customer service skills to deal with the fallout from their own mistakes.
NEVER RENTING UHAUL AGAIN! AVOID THIS LOCATION AT ALL COSTS!

These guys need more hype! They ROCK! After traveling 3000 mile to help my daughter move and after two other U-​Haul centers cancelled our reservations on the busiest moving day in Boston, we found these guys. They not only kept our reservation, they were cool, calm, and collected on their busiest rental day of the year. Their operation runs smoothly– I watched them help 3 other customers before me — they even lent us rope to tie down our stuff without charging us… The whole process was absolutely 1^st class customer service. Thank you so much for helping to take the stress out of our move!