U-Haul Moving & Storage of Hyattsville

Be very careful renting here. They try to add fuel surcharges as Ezfuel charge without you noticing. Make sure you go inside and get a hard copy of your receipt and scrutinize it. The fuel level indicator of very vague so they can claim you didn’t add fuel
And note that their vehicles are covered in stickers indicating ‘quick settlement’ indicating that even the tiniest superficial scratch results in a claim against you.
Be careful.

Don’t come here if you’re in a hurry. Always long lines, but once you get to the counter the employees are pretty attentive. You can also get your propane tanks refilled here at a decent price, but again plan to wait unless you’re here early in the day.

Used their services this past Sunday (⁵⁄₁₈) with good results. After an initial aggravation with customer service rep unconcerned with serving customers, I had a good experience. Truck ran fine, although there was some sticky purple residue in the cupholder when i got the truck. Thanks to Alba for being a great CSR and handling my transaction so professionally. After leaving negative feedback with U-​Haul survey I received a call next day from GM of store apologizing and clarifying details, which I much appreciated. NOTE: IF USING CASH DEPOSIT IT IS $ 200, NOT $ 100

I’ve had less-​than-​good experiences with U-​Haul, including at this location. But when my husband & I got royally screwed over by Budget in Silver Spring (never, ever, ever, ever, ever go to Budget in Silver Spring) we had to look elsewhere.
We needed to move that day, and needed a truck ASAP, and I must say that U-​Haul came through for us. They called us to let us know they had a truck available at noon, and when I called back to ask if there was any way we could get it sooner, they said that would be no problem.
When we arrived, there was thankfully no line and the employee (I believe her name was Lavonne, but I could be wrong) provided excellent service. She was friendly, thorough, answered our questions knowledgeably, and had a smile on her face the whole time. We were driving away in less than 10 minutes.
Mostly just writing this to thank Lavonne — you renewed my faith in U-​Haul.

Terrible experience! If you expect customer service, you have come to the wrong place! I’ve never seen so many unprofessional people working in one place. The staff are a bunch goons. Whenever I came into the store and needed assistance from them, I always had to approach them and ask for help. They were never proactive about it. They would see me struggling or with a confused look on my face and they’d just wait for me to ask for help. When I pulled up my truck after using it for 24 hours, I waited several minutes while 2 of the employees chatted and blasted some Rachet music from their radios. (I love Rachet music but there is a time and place for everything and at work is not one of them!). I finally got sick of waiting and walked up to them and told them what was going on and what I needed done. I asked how long it would take and one guy said: not that long. it ended up taking an hour and 15 minutes!!! While my brother sat in the waiting room for a half hour, he heard 5 people complain!
Forgot to mention that when I went to pick up the equipment, it took me 3 hours to get out of there, including waiting in line,
Waiting for my equipment and all of that!
They are very rude and unapologetic for being slow and incompetent!
I am sure the staff are good people outside of their jobs but they should really take a lesson from Takoma UHaul. They could learn a lot about how to treat people!