Staples

i hate that its so close to work. its my third time coming here for copies. they took my info and everything and told me it would take them an hour to make 100 copies for me. i prob could have done them myself… which ive done before… they said they would call. they didnt. i didnt need them immediately so i left them to get picked up later. my fiancé picks them up and said he was stuck waiting 30 mins for the line… thats kinda ridic. first time i went the machines were broken and i couldnt print anything. second time i asked someone else to go for me… same thing the machine was broken. im not sure where else to get color copies. if anyone knows please tell me! im tired of this staples.

Let me preface this by saying that its not in my nature to go out of my way to say something negative. However I had such a bad experience with the manager (I believe) I have to say something. This past Easter Sunday a friend and I entered Staples to print photos for a project. It was later in the day however we checked online and closing time said 6pm. We got there at 4:20. At 4:45 we were told the closing time had been moved to 5pm. Mind you, there were NO signs anywhere stating this. Even if this was the case the manager was extremely rude to us to get us out of «her store.» She was so abrasive to the print sales associate that was helping us that he was stuttering and nervous and kept messing up our prints. Her attitude was so bad. It was everything from her tone of voice to her yelling «we are closing» every 5 secs (literally). At one point towards the end of our transaction she came and stood behind the register and glared at us and the remaining customers as we checked out. She also got into a verbal spat with a customer who asked what her problem was. The entire experience was very uncomfortable. Its Easter Sunday not Halloween, there should have been no witches around lol! The entire experience has made me never want to return and sooner than later I hope she gets training on proper customer service.

Sent an email with attachment of banners that needed to be printed out and laminated. Sent that this morning and informed them that we will be picking up the banners at 1:30pm. Got there at 2:30 pm. Talked to one of the staffs working and she said their machine is down. Would have been nice if we got an email saying that the machine is down. Time and gas would have been saved on our part.

I wandered around this Staples for close to an hour trying to find anyone who could help me. There were only two employees staffed. Both on registers, There was a phone ringing in the middle of the walkway… it rang and rang and rang and rang and rang and rang until I was about to lose my marbles. I eventually just walked up and took the phone off the hook and left it there. This is a really mismanaged location.

Literally the worst Staples I have ever been too. They are rude and slow when it comes to any and everything. Just to talk to someone on the phone took me 20 minutes and I was transferred 3 times to ask a printing question. The store is not much better. You have to ask them multiple times for help and they almost don’t want to give it to you. Save yourself the trouble and do not go here.

These folks don’t get it. They are consistently way understaffed and on two occasions haven’t even been open during posted business hours. If I can’t rely on them for the supplies I need when I need them, I can’t rely on them at all. They miss the boat.

I don’t even want to give them one star. I had the most horrible printing experience. They have no idea what they’re doing and how things work. I needed one letter size double sided color print. It took them 45 minutes and they finally gave me two one sided prints. I don’t remember the last time I was this upset over a customer service. Will not go back even if my life depended on it.

Not mediocre customer service. Not bad customer service.
Piss-​poor customer service!
Apparently, a customer is expected to chase down disinterested employees to ask a question. Then, the answer takes the form of flippant indifference — in other words, ask someone else. I will never patronize, let alone set foot in, this store again. I will also make sure to inform anyone at every given opportunity to stay away from such a poorly managed store where employees are more interested in avoiding their duties than doing their jobs.
Way to fail, Staples.

I had a fun time shopping at this Staples location today. Saif and Clement were very helpful and nice.

Thanks to this store, I will never again set foot in another Staples.
I stopped by to print out some handouts for a workshop. I handed my USB drive to the woman in the copy center and she printed out the copies. For some reason, the formatting in my Word program didn’t translate to her Word program, and there was an extra blank line of space that caused the front-​and-​back handout to extend onto a third page.
Obviously, I just needed to delete the extra space. I just needed to press the «delete» key one time. However, the woman would not do this for me, nor allow me to do it myself on her computer, even though she had the ability. She insisted that she was not allowed to do any editing, and that I must drive home, open the file, press that one key, re-​save the file, and drive back to the store.
It was a Saturday morning and the store was completely empty. She had absolutely nothing else to do other than help me, but she couldn’t be bothered. This woman was the manager of the copy shop.. . I took my business elsewhere.
Lessons learned:
a) always convert to PDF
b) big box stores are, in fact, evil. (can you imagine a small copy shop doing this to a customer?)