McDonald Auto Body

Dropped off and received a ride back to my house. They called back on they day the said they would and it looks great! Then sent a card thanking me for choosing me. A+ for customer service and the work they do.

The staff here is always pleasant AND attentive. When I walked in the door I was greeted by name (so that tells you they don’t overbook). My paperwork was ready to be filled out (and on a clipboard with a pen). The rental car company was called and was there even before I finished my paperwork. They were honest, reliable, and cost efficient. My car took longer than expected but my rental was extended with no problem and my car was washed, waxed, and vacuumed when I got it. AWESOME!!!

The day of my car accident I drove home looking for auto body shops that I could possibly use. I have to say that there are plenty in the DC and PG county, but most of them look pretty sketchy, in disrepair, or resembling chop shops. When I came across McDonald’s, it appeared to be a bit more professional, and after speaking to the owner I had a good sense of the insurance process again (it has been many years since I’ve had to file a claim for anything).
When I contacted my insurance company (State Farm) regarding the accident, I found out the McDonald was on their approved vendor list, and thus the maximum benefit for me would come about from me doing business with them (win-​win). Accidents aside, being the owner of a 12 year old car has quite a few challenges in general, many replacement parts are either discontinued from the manufacturer or have long backlogs. In this particular case, I was coming in for a minor dent, this was a major collision between my car and a snow plow (the side of my car was sheered off by the plow). I understood from the owner that we would either be able to find enough replacement parts that the insurance company would pay for or the car would be written off as a total lost. The owner kept me informed along the way regarding the progress of trying to find all of the replacement parts (and there were quite a few). After a few weeks in the shop, the car was repaired good as new-​ish.
I should note that the auto body repair process for an old car is a bit different than for a new car, and minor fender benders are different from major collision, so your expectations should be set appropriately. :)

McDonald Auto Body was the best part of getting hit. On top of being quickly able to fit our repair in and fantastic with communication, they were also extremely helpful! They repaired other vandalism and minor scratches for minor cost. I had a few problems with my insurance company and the rental company. They contacted each and sorted things out. I had a fabulous experience.

I went to McDonald this morning to get an estimate on my car and received horrible customer service. The gentleman who did my estimate first lectured me about being informed regarding the process of obtaining an estimate for your insurance. He never asked if I was informed about the process or what my plans were. I was more than informed about the process, but I allowed him to finish his rant. I then told him that I would be paying for my car out of pocket, and that I would like my estimate, so I can have my car repaired within the week. He was unprofessional and I felt insulted that he assumed I was walking in without having done my research. I’m sure they do excellent work based on the reviews, but the treatment I received when I walked in the door was unacceptable.

I have used McDonald Auto Body three times over the last 15 years. Each time they gave accurate estimates regarding the time and cost of the repairs. Each time they return the car in good as new condition. They take care of all the interactions with the insurance companies, so there is no aggravation on that end. What more can you ask from an auto body shop.

I have had work done here more than once. The quality of the work is great. The staff are courteous, professional and efficient. They do everything they can to make things convenient for you, from scheduling to communicating with your insurance carrier and car rental if needed. I highly recommend.

On a nice Monday morning, I had stopped at a traffic light as I was driving on my way to work. Suddenly, I felt my car violently jerk forward — alas, I was rear-​ended! I went to one body shop and was told it would cost almost $ 1,000 in repairs. The insurance company recommended McDonald Auto Body. The initial estimate they provided was about $ 500. So, one Tuesday morning I took my car to the shop, completed the paperwork and dropped the car off. They called the rental company for me and I was on my way. Two days later, the body shop called me letting me know that my car was fixed. The bill came to about $ 600 which was still cheaper than the first body shop’s estimate. Even though the insurance company was paying, I really appreciated the body shop’s honestly.
What a nice nice surprise when I noticed they had also detailed and washed my car!

Never. Again. This shop was recommended to me by my insurance company, Liberty Mutual. Getting a call back or talking to someone who’s authorized to speak with you is like pulling teeth, only without the nitrous. They also seem to measure time in geological terms. The gentleman who ostensibly owns/​runs the shop was initially nice, but was so off-​putting in subsequent calls that I cannot recommend this shop.

I found this garage to be honest, helpful and professional. I would definitely go back.

There is nothing like being in a stressful situation and being left completely at ease at the end of it all. My car was hit in front of my home and looked (to me) to be totaled. I’ve worked just down the road from this body shop and despite the shop USAA recommended I brought my vehicle here. And ultimately, I made the best decision I could have for my car. John at McDonald Auto Body is really an honest hard working guy. He eased my stress over the damages to my car and he kept my updated on a weekly basis for the repairs. What blew me out of the water was that when I got my policy max for the rental he paid for the additional days that USAA would not cover! When I got my car back it looked like I’d just driven it off the lot! The staff here do excellent work and I have recommended them to all of my clients!

I got in a car accident. McDonald Auto Body was recommended to us by our repair place — they also work with State Farm. The owner was highly empathetic, gave us great advice, caring attention, clear communication, and took lots of time for us — in a crappy situation, the incredible service was a joy to encounter. Just got my car back — looks great. They put in a lot of work communicating with State Farm, ordering the right parts, cleaning the car, etc. We highly recommend this excellent business.

McDonald Auto Body is a class act. The owner/​manager is extremely nice and will greet you personally, shake your hand, and ask how he can help you. Their assessment of the damage to my car was very fair and the price was so good I dropped it off on the spot without bothering to get a second opinion.
The work (minor body damage) was done in 3 days. They were more than willing to work with my insurance. The whole experience was as painless as car repair can be. A month later, I get a handwritten card from them in the mail, informing me that they enjoyed having my business and hoped I’d keep them in mind in the future. There is no reason to take your vehicle anywhere else in the Hyattsville area for body damage.

This shop does wonderful work! I had over $ 10,000 worth of damage on my vehicle and they returned my car to me better than the day I bought it, lol. Communication about the work being done was always thorough and timely. The owner was so kind and I have referred 2 people to this shop so far. Great Work!