Auto Glass Warehouse

Was greeted by Matt and Karen great people mad install the window in the time that they promised and Karen was excellent customer service

Finally got my windshield fixed! I made an appointment at satellite and it was gonna be over $ 350. My friend gave me the info for this place. I called Monday morning around 8 and my window was fixed before 2pm, I got there around 12:45. It was just under $ 200. Is recommended coming here for sure.

As a consumer, I have never received worst customer service.
I was a recent customer at Auto Glass Outlet. I had a rock thrown through my front passenger window and called approximately 15 companies the next morning to get the best quote possible for repair. Unfortunately, one of the first calls I put in was to auto glass outlet and as a distributor they had the ability to refuse to sell the glass to anyone at a reasonable price so every quote I received from that point on was extremely skewed. I was quoted at $ 220.00 for a audi a6 front passenger door glass.
Since they were obviously the lowest quote I had received and they said they could install any time that week as long as I came there (although most auto glass repair services are mobile) I chose this company.
Upon arrival, I entered the warehouse office which was cluttered and full of disturbing conversation. I sat and waited 2.5– 3 hours for my car window to be installed because it was apparently a ‘difficult type of glass’. As I was finishing up the owner verbally communicated with his receptionist that the payment was 225.00. I questioned without argument and said I was quoted at 220.00 on the phone and wondered why there was a sudden increase in price. He then agreed to go back down to 220.00.
I went and got my car and sat in it and checked the function/​integrity of the window. I put the window down once and up once and hurt a loud crunching noise. I thought there was still glass left in the window sill. I did it again and the window tracked fine with no noise. I decided to get out of the car and check the integrity of the glass and to communicate that there was a loud noise. I then released that the tracking piece of the glass had gotten stuck inside the car door.
The business was closing and they were obviously ready to leave. The owner came and examined the door. He stated that he has never seen this happen and they would fix it if I could come back sometime this week. I already took off 3 hours of work and now had to come back. I requested a discount on labor costs since this was an obvious error of installment. He argued that his price was already too cheap so he couldn’t. I made a point that I was eating costs now for 3 – 6 hours of work/​costs since I had to travel back again for a full un-​installment and re-​installment. He agreed that «there will be a discount. fine. I have to check the price of the glass to determine what we can do». I agreed to come back.
There was no discount. He argued that he didn’t care and that his 3 million dollars in revenue made my 20 dollar refund insignificant but he wouldn’t give it to me. I had my window uninstalled and requested a full refund.
He was the worst manager I have ever worked with.