American Carpet South

We ordered a hardwood floor installation through Home Depot and they contracted with American Carpet South to do the work. I am giving them four starts because Unilocal defines four stars as «Yay! I’m a fan.»
I am a fan of American Carpet South. The night before, they called me to re-​confirm and tell me when they were going to arrive. They said 7:40am. Sure enough, they were there by 7:40.
The two guys that came out to do the work were friendly and professional. They worked until 4pm when the job was done. It looks great now! There are a few gaps here and there on the quarter-​round, and there are a few nail holes that you can see on the first few boards they laid down. In my ideal world, they would have touched up all those holes with caulk and/​or paint. Also, they could have put in more time to make the trimming perfect.
However, if I could rate Home Depot’s measuring and supplies ordering process, I would give them one star. YOU HAVE TO CHECK WHAT THEY MEASURE AND MAKE SURE THEY’RE GETTING THE RIGHT STUFF. You can’t just trust they know what they’re doing, because they don’t.
The biggest thing is that we had to use a T-​shaped transition piece between the entryway and the wood floor and between the kitchen and the wood floor. Home Depot did not figure that out. Fortunately, my wife couldn’t sleep one night because she was trying to figure out how it would work with the pieces they ordered. She realized it wouldn’t, and we had to buy two pieces of transition wood with a T cross-​section.
Also, they miscalculated how much stair nose we needed, so I actually have to finish the floor myself while Home Depot special orders more stair nose for us. That’s just ridiculous.
Also, every time we go to Home Depot, it took us at least an hour. Only one person that works at that Home Depot knows how to order hardwood, so we could only talk to them. By the time we waited to talk to them and they did what we needed, it would be an hour.
I know those criticisms of Home Depot do not reflect on American Carpet South. I am just telling you so that you have a heads-​up if you’re using them. I am still giving American Carpet South 4 stars for the quality of their work.
In summary: Sure, I would use American Carpet South again, but I don’t give them my strongest recommendation.

I had a 5-​month installation nightmare with them on a floor install. They did not complete the work that I paid for — leveling the floor or installing the waterproof barrier. I had to schedule 5 different times to have the floor ripped up and redone. I was unable to engage a manager in a conversation about their poor customer service and was not able to compensation for the lack of use for the room or even an apology.
We used them as a sub-​contractor via the Home Depot.

If there were an option to give no stars, I would have selected that.
Go with the reviews. This company is unprofessional and completely unreliable. I ordered my materials through The Home Depot which was fine; however, their subcontractor, American Carpet South, Inc. is the most unprofessional company I have ever worked with. I was given a day and window time of 8 – 12. At 12, I had not seen or heard from anyone. I called ACS and they said they would have to call me back. They called back and said, «Oh sorry. Our guys were in a accident on the way to your house. One of our workers is in the hospital. We can’t do it today.» The rep kept going on about the condition of his worker. However, his story was not adding up. He then offered me a $ 50 gift card and a chance to reschedule. I wasted an entire Saturday waiting around for this. Not to mention the headache of clearing out an entire room that needs flooring, just to find out they would need to reschedule.
Save yourself the headache and go somewhere else.

Absolutely horrendous. Unfortunately, Home Depot didn’t give me an option of who would install my flooring, but when two dudes who spoke NO, and I mean NO English arrived at my house, I had a feeling I was in trouble. Then when there was an issue, while on hold, the ACS recording says they strive for «clear customer communication.» Um, unless you’re installing exclusively in Mexico, Central America, or South America, I don’t think that is possible. They are the reason I’ll never buy flooring from Home Depot ever again.

Through home depot American Carpet South was given the job of installing 7000.00 worth of laminate flooring in my home. Delivery was postponed, then late. Then installers showed up also a day late. The did not bring needed materials and it took all 3 guys to pick up plywood for a subfloor that home depot said they should have had with them. They used a saw letting in all kinds of dust land on freshly painted services.
During the job they found other material they did not have and asked me to go up to the Home Depot and pick it up for them. Now a month later there are issues with the floor. I told them when making the appointment for repair I was going to be out of town indefinitely and needed it done before Sept. 2^nd. They said no problem. The appointment has been cancelled twice and now they want to reschedule for the 2^nd of Sept. One excuse and another. Customer service is awful.

Did not show up for my appointment, called and said would be 30 – 45 late for a 2pm. Stopped answering all phones at 330. Unreliable. Wasted an entire day off of work.

Through Home Depot I ordered an indoor carpet installation which was contracted through American Carpet South, Inc. The response time by AC South, Inc was fantastic, the follow-​up with the order was consistent and professional, and the customer service and installation was a 10 out of 10.
I would highly recommend this company for any indoor carpet installation — thanks for such a great experience.