Cape Cod Regional Transit Authority

Took the bus from Hyannis to Provincetown for a day of exploring. Worst time waster ever! I took the early morning H20 bus from Hyannis to Orleans. Left from the gate at Hyannis Transport Center at 9:30AM. Bus driver was nice, and the ride was smooth in Hyannis… until we got to the highway and left Hyannis. The streets are SO narrow, that every time we drove down a street and a truck came by, it scraped the side of the bus and the rearview mirrors, prompting the bus driver to stop every 5 minutes to fix the mirrors. I don’t understand, did they not did research before planning the routes and realized that the roads and streets are too narrow for the buses? hat took up a lot of time on our way to Orleans. Once I got to Orleans, I transfered over to the Flex bus from Orleans to P-​Town, which came in 5 minutes. I hate the fact that you have to pay another $ 2, why can’t we get a transfer if we’re using another line on CCRTA, especially going through that crappy service on the H20 Line. The Flex line was quite fast and smooth, but leaving Hyannis at 9:30AM, I didn’t get to P-​Town until 1:30PM, which took up a huge chunk of my time and was only a 40-​something mile drive trip. i could’ve biked and could;ve used that time to explore P-​Town. I could’ve taken the P and B bus line, but wanted to save money and see if I could get there early with CCRTA, but I was dead wrong. I ended up taking the P and B bus back and there was no way I was enduring all of that again. Cheap price, okay, but long ride with many problems, no transfer, no wifi, etc. makes for a 1 star review.

CCRTA was very helpful at looking into a mix up in the arrival and departure times at the end of the school day at my daughters school PJP2. I had to wait a half hour on hold before I could speak with someone, but besides that they were great at resolving the issue. Thanks CCRTA

Oh boy am I torn on how many stars to give the CCRTA.
On one hand: + 13 490 234 089 stars for merely existing, and allowing us to have a carfree vacation. That is solid gold!
On the other: I did have some issues with the service.
I recently spent a week in Provincetown on vacation and didn’t want to bring a car, so we relied on a combination of bicycles, bus rides, our feet, and the occasional cab ride to get around.
There are two main buses that leave out of Ptown: the Provincetown-​North Truro shuttle, and the Provincetown-​Harwichport shuttle. (You can bring your bikes on each.)
The CCRTA website is GODAWFUL. The maps are completely not illustrative whatsoever. For instance, on the one tiny map I found on the website, it seemed as though the two routes overlapped… but in fact they did not. Can you blame my confusion given that the map had NO KEY to explain the various dotted lines etc? (We tried to call the CCRTA hotline to ask about this and the operator brusquely told us we were standing in the wrong spot and hung up — instead of helpfully offering that we were waiting for the OTHER bus.) The P-​H shuttle runs on route 6, and the P-​NT shuttle runs down route 6A, where we were staying. So, for instance, the one day we wanted to venture into Wellfleet. we had to take the P-​NT shuttle to the end of the line, then switch to the P-​H shuttle for the rest of our trip. Now keep in mind these buses are, for whatever reason, not really suited for switching like that. A «transfer» is the same cost as a regular fare ($ 2) — and the two buses run on the exact same schedule! That really doesn’t make any sense at all, especially given that they run either every ½ hour or every hour — they should be on alternating 30 min intervals. When we boarded the P-​NT shuttle, we told the driver where we were heading, and he was nice enough to radio ahead to the P-​H shuttle driver to ask her to wait so we could board (love that guy — otherwise we would’ve had to wait an hour!). As lovely as that was, that brings me to my third issue — the utter lack of predictability in bus times (probably due to stuff like that frequently happening — and the fact that you flag the P-​NT shuttle down on 6A, so it can get slowed down by multiple stops). We tried to wait according to the schedule but it was a total crapshoot as to when buses would actually show up. standing in the hot sun for 45 minutes waiting for a bus to show up was definitely not a high point of my vacation. I know I’m spoiled by the new GPS info for the MBTA buses, but something like that would be quite nice for such a spread-​out route as this.
Overall it’s a really wonderful service to have, but it certainly needs some kinks worked out.

The CCRTA is so convenient and highly under utilized. It doesn’t run frequently, so you need to check their schedules, but their hotline operators are very helpful and friendly. I think it’d be great if more people used their buses, for their service would probably increase.