NTB National Tire and Battery

Went to Johnson City for the day to hit something in the road… What do ya know? A flat tire. We called NTBs, Walmarts, and Sam’s Clubs all the way through Austin without any luck. Everybody had 2 hour waits and closed at 6pm on Sunday. Finally, called the NTB in Hutto and they said, sure, we can squeeze you in! Within 15 minutes had our flat tire fixed and they put it on for us! Great customer service!!! Thank you NTB-​Hutto!!!

I went here for an oil change and being the efficient place they are, found out I also needed a right front axle. The old one was in REALLY bad shape. I would have been stranded on the road calling a tow truck if they wouldn’t have found this serious problem. Hats off to you NTB in Hutto!

I went here and the manager was great along with customer service In the store. They were very helpful and saved me money with better quality tires than I originally was set to get.

Terrible customer service! I waited 30 minutes when there were zero customers ahead of me. That’s when I decided to look at Unilocal!Reviews. I’m glad I did prior to letting them put tires on my car. I took it up to Firestone and was waaaaay more impressed with they way they ran their shop. Stay away from this NTB!!!

I’ve had mixed results here but was fairly futrated my last visit. I had an oil change, and asked they inspection my battery due to the abnormal amount of corrosion + clean the terminals. Well, they didn’t do it, as I checked before leaving. I brought it to their attention, so they apologized but when cleaning with a wire brush, they splattered the corrosion every where because they sprayed cleaner first. Months later, the evidence of splatter is still there as a eye sore. Not sure I’ll be going back.

This location does not even come close to 1 star. If there was a no star selection that would be the rating they deserve! I brought my car in yesterday for a flat repair and waited over 2 hours and they were not BUSY… The employees in the shop were just walking around and talking not performing any work. So after the long long wait I’m told my tire had a nail and they were going to patch it and I’m all good to go. Well 25 dollars later and the next morning the same tire is almost flat again. So my guess is if they had any sort of knowledgeable Managers and employees that wanted to work maybe they would be able to do a simple flat repair! I would not advise anybody to go to this location for any maintenance or repairs. Nightmare.

Came in for a flat tire. Was told they did not have balancing ??? Something or another. And would not work on my tire. Just me but if you sell after market wheels and offer life time balance for them what could they be missing. Asked if they could at least replace with my spare so that I would not ruin my flat anymore and have been sitting in the waiting room for 40 minutes even though I have seen the same guy walk up to it, work on it and walk away. Total wait time 55 minutes. The one good thing I can say that after all the waiting and wondering why the won’t work on my tire is that they did not charge me for the spare swapping. Should of driven a little further to Firestone.

This place has shown that they do not care about their customers. I let them do work on my car and got my car back in worse shape than it was before. The wait time is horrible, and I even had a appointment. I have called the District manager and left a voice mail and he has never called me back. I have also left unsatisfactory surveys and they never responded. Also do not ever try to get your state inspection here. The one guy that they have that can do it is never around.

Just stay away. Lured in by a cheap oil change, they tried to slip in 5w-​30 bulk oil versus recommended 5w-​20, because «I didn’t know we had 5w-​20 available. Vehicle was failed on inspection because of emergency brake issue, took to dealer and vehicle had no problem related to brakes or the e brake for that matter. Shaky business trying to capture any dime they can, better off going somewhere else.

Good place to get tires or basic repair. Do not try to get your state inspection here, though. I tried on several occasions and the person was conveniently absent or they were out of stickers.

I honestly don’t understand the other reviews here. I’ve had multiple things done to a couple different cars here over the last few years and they’ve always taken care of me. I’ve never had to wait to be greeted; I’ve never had a problem with any of their work. The ONE complaint, and it’s pretty petty, is that they didn’t call me to let me know my car was ready after I had the oil changed last week. But really, I could see that they were super busy when I left my car there, and were just as busy when I dropped by after killing time at home depot for an hour and it was ready to go and just as clean as when I dropped it off. I come here instead of the dealership for everything, BECAUSE I’ve always felt taken care of and never taken advantage of. I even feel safe going alone, without my husband, which is a pretty big indicator of how good they are to their customers.

So, I had a flat tire and stopped by for what I thought would be a quick patch. I waited about 1.5 hours for them to see my car. The person working on the car took off the offending wheel/​tire and then walked away and started work on a second vehicle. After about 20 minutes of the wheel off car, I was informed that the tire could not be patched. I asked them to put the while back on and I would leave. They didn’t charge me for the non-​repair. When I got into the car, there was black hand prints all over the interior of the car. I had to go home and clean the seats, door, glove box, etc. The next morning I went to a competitor and was in and out with new tires in under an hour, and my car interior wasn’t filthy.

******** update********
— Looks like there is an artificial post here giving this location 5 stars from a «customer» with a feeble attempt at the race card. Funny that this person has no friends and no other Unilocal movement. OK class, all together now, can you say «NTB employee trolling (Susan.lol)».
But on a more mature note, I give a lot of credit to the corporate office for addressing the issues and taking issue with my documentation of the service. They paid me all of my money back that I spent to repair my car and expressed empathy for my experience. Good recovery. I wish all the luck to the upper management at the clean up here.

The only reason I came here was b/​c I had a coupon, otherwise I would avoid it. I was the very first customer here when they opened the door. My car was the only one on the lift for the next 40 minutes and STILL, it took them 1 hour and 15 minutes to get it done. People just keep in mind… the guys working in the bay were not sitting next to you in quantum physics class. THEY are changing YOUR oil for a reason and they are gonna take their sweet time b/​c they have nothing but time to kill.

The only thing I can really say positive about my experience is, they didn’t screw up my car. I made an appt. online for 11am, picked out the tires and service I wanted so I had half their job done for them before I even showed up. I was hoping for a speedy or at least a somewhat speedy process, HA. So I showed up a few minutes before my appt time and walked in. Waited… waited some more… No employees anywhere to be found. Saw a sign on the wall that said «We will greet you at your car…» Umm… good luck with that. So after about 5 minutes of waiting around I proceeded out to the shop to find someone to help me. Found the young lady who I’m guessing was supposed to be inside helping customers outside smoking. Nice… So finally I get her inside to help me and she takes all my info and keys. She was pleasant enough. And we go to the waiting area, where we are stuck with a tv that shows nothing but adverts. I asked my wife if she wanted to go with me next door to Autozone to kill some time, so we did. Apparently Autozone is used to people coming over to kill time. Spent about an hour over there, purchased a few items and headed back to NTB. Noticed my car, which was scheduled for service an hour ago had not moved yet. Nice… However the young lady that helped me apparently had time for another smoke break. Let’s skip ahead. They finally get my car into the shop and proceed with the slowest two tire change I’ve EVER witnessed my entire life. An HOUR later (2 tires!) They finish with my car and bring it around. Checked me out, again pleasant, no offer of any additional services, no explanation of services or costs or warranties. I get my keys and head out to my car. Wheels and tires are filthy and no valve stem caps. Nice… Head back inside and find the young lady out in the shop again for apparently ANOTHER smoke break and ask if they could dig up the couple of valve stem caps they apparently misplaced and clean my wheels and tires off, that had started off clean anyways, but signs were posted everywhere stating «We clean every wheel and tire on every car» Umm, apparently you have to request that they clean up after themselves for that service. Like I said I can only give 2 stars because well at least they didn’t screw up anything but needless to say, I won’t be back. Apparently there’s a new Discount Tire in Pflugerville that I’ll hit up next time. Only reason I came here this time is I live in Hutto and it was Sunday, where Discount is closed on Sundays. Avoid this place please.

I have to agree with Mac D. This location’s concept of customer service is abysmal. Having gone in for one tire that wasn’t even attached to a vehicle, I was given a one hour wait time (on a Monday). Called up 30 minutes later to check on progress, and was told my tire was next on the rack, and I should come up to get it in 15 minutes. Showed up for said tire (an hour and a half later), was not greeted by anyone, «manager» walked past me three times doing absolutely nothing, didn’t even acknowledge my existence. She spent her time in the garage area answering the phone, I’m assuming so she wouldn’t have to deal with the irrate people waiting in the lobby. Seriously, I could go to Firestone or Christian Brothers in the same area, get better service, and pay the same price.
Teach your «managers» how to deal with short staff issues and/​or a staff that doesn’t give a crap about prompt service. If I could’ve given a zero rating I would have.