Joy’s Packing and Shipping

I was moving cross-​country and crashed and totaled my truck in Hutchinson. I ended up needing to ship all of my stuff the rest of the way. Joy’s was recommended to me. It was a busy Monday morning, with a long line almost out the door.
Although Joy herself did help me, she was not friendly. She was very generous with repacking my things using an above-​necessary amount of packing material without asking me. And most embarrassingly, she unpacked every one of my boxes in front of all the other patrons in the store. She would make joking comments and was uninterested in how humiliating of an ordeal she had put me in.
All of my belongings did arrive, so Joy did her job.

Over all Joys is great, fast service. I am a regular customer. There is an older lady that is not friendly at all. I normally will buy a card from Joys to put in my packages. She is normally extremely inpatient while waiting on me to write a (very short) message in the card to put in the package. Considering that I bought the card from their establishment that’s not acceptable customer service! I Will no longer buy cards from there! Not only that situation, every time I go in there she’s just very unfriendly! The other to ladies are extremely friendly and kind.

Wow, how could there be that negative review? Although I suppose that WAS a few years ago. My experience with them was awesome. I live in Seattle and needed to ship some things back here after my mom (in Hutchinson) passed away. This was framed artwork, including an original Thomas Hart Benton. We dealt with Kim (not to be confused with her twin sister!) and she was extremely professional and competent. And when we opened the boxes after they arrived, we were so impressed with the care taken in the packing. Cardboard to protect faces of paintings plus foam sheets and bubble wrap, plastic sticky sheets on glass to prevent breakage (and sheets were easy to remove), plus cardboard wedged to prevent corners of frames from hitting corners of boxes, etc. etc. I would feel very confident using them again. They have some great greeting cards in there too! and boxes of all shapes and sizes.

I have used Joy’s Packing and Shipping many times over the past 5 – 6 years and they are always wonderful. Sometimes there is a bit of a wait if there’s a line, but I especially value the advice I’ve gotten from Joy and the staff about which box I need, which kind of tape will work best, etc.

Poor service. Joy was neither helpful or Joyful.
Will not return.