Petco

Not all pet stores carry the same merchandise, so I frequent three stores. I love Petco because the employees are very friendly and helpful. This particular store is also closer to my workplace. The prices are a bit more reasonable here, also.

I love this petco! Everyone that works there has always been so friendly. The woman at the check out (Susan is her name is her name I believe) is always really nice and helpful! Our dogs love the treats from there treat bar. A young man that I believe is a manager is always so helpful. They always talk to our dogs and give them a free treat when we go. I would recommend here for our pets needs!

This place is okay for the items that petsmart don’t have. The reason for the one star is the people that work there are rude and could careless about customers service. Also beware when you are checking out. You might not be paying for the sale you see but paying full price or more.

Location is good, near the mall. The strip mall where it’s located looked on the verge of abandonment. The store looks dingy and run down. Service was terrible. We encountered extremely rude workers here (Susan as it states on the receipt) and a man who acted like the shift manager during this time.
We came here and wanted to return some dog food that was ordered online less than 60 days ago because our dog has a food allergy to it. The bag was still ¾ full. They gave us a hassle because we didn’t have a paper receipt, although I could pull it up on my phone, they wouldn’t accept that. Then I told them I don’t mind store credit since I still need to buy food for my dog. They told us that there was a 30 day return policy and that it has been about 45 days since we purchased it. I replied that on their website, it states a 60 day policy, and for
Store credit, it can be outside 60 days. They went on to tell me online policy is not the same as in store.
After some pleading for store credit since I had proof of purchase on my phone, they decided to give me the store credit this «one time» but not next time.
So I purchased new dog food and my new receipt even tells me there is a 60 days guarantee policy.
This place is crazy and terrible! Keep ALL of your receipts. They don’t even know their own store policies and they will try not to abide by it.

K so as others have said there isn’t much of a difference between petco vs petsMart, other than at least in this area which side of the street your on. Which for me honestly I end up coming here more often because Of the way I come from. There are more in & outs for this strips parking lot. As well usually less crowded cause I’m not fighting the multiple clothing retail or overflow parking.
Watch for deals both places and find the best Deals, some weeks it’s here … Others it is them.
I usually am able to get my pup In to the groomers same day here vs petsmart, honestly I guess because most don’t know they have a groomers. My pup doesn’t need clipping very often, mostly a nail trim every 4 – 6, so I don’t have to worry about him ever getting a bad cut.
Staff is usually helpful, usually when I go they are on skelington crew but I go on off times so it’s expected, but they always stop & ask if you need help.

Great for bird owners! We are proud owners of a cockatiel and two parakeets, and this is our favorite Petco near us. It is a lot bigger than the one at Center and Harwood, which means there are more toys! It’s hard to walk near them when picking up food and not pick up something fun for the babies.
On that note, right now they have two young whitehead cockatiels for sale (gray and white-​very pretty), four conures, a finch, and all kinds of multicolored parakeets. Most pet stores rarely offer varieties of birds outside of parakeets, and it’s nice to see other cockatiels. They all seem very healthy and curious, which is a great sign, and live in larger cages that anywhere else I have seen. This location also has a good selection of cages. It’s usually 50:50 whether or not a pet store has cages at all.
We have yet to bring our birds for a stroll in this location (in a cage-​very high ceilings), but Petco allows any animal to come inside! Maybe not lions/​tigers/​bears. Oh my.
There are cats and kittens sold here, rabbits, and all kind of small exotic animals. At checkout, there is a treat bar for dogs. The people are wonderful and love animals, and the savings card saves more than Petsmart. The only problem is that it can be hard to find. It is next to Babies R Us, and looks like an old Office Depot– not a lot of windows. Still, it’s conveniently right by the mall. Anyway, we love it! This is our Petco!

Hey… they carry our favorite Halo dog food… what more do we need!!!

Fantastic customer service. My wife bought a BioCube 29 gallon fish tank from the PetCo website and UPS broke the glass during delivery. The manager, Anna, swapped our broken tank out with no hassle at all. She even went in the back and got our replacement for us.

This Petco is getting this 5-​star honor because of one of it’s employees who gave service above and beyond and because of that, my cat is ecstatically happy.
The store itself seems a bit cleaner than some of the others I’ve been in, but nothing out of the ordinary. I went in to refill my plastic tubs with their bulk cat litter and to find a new bed for one of my cats. She loves to sleep in a donut-​shaped bed placed at the foot of our bed (she moves between her bed and our blankets, as well as to a 2^nd catbed we have for her on a chair in our bedroom) and I had been buying inexpensive fleece beds for many years that I just threw away when they got too dirty/​furry (not throwing those things in my washer!). It seems that Petco may have changed manufacturers of these beds or at least switched to a product that can’t stand up to a cat’s kneading because for the last several months or so I had been finding fuzz from these beds all over the place from my cat’s loving activities. Anyway, I was looking for a new bed for her that wasn’t too expensive, wouldn’t fuzz all over the place, AND reasonably blended with the décor.
Anyway to make a long story short, I mentioned the problems with the other beds to the woman that worked there and she showed me some that she thought might work. I found one bed that seemed OK, but it wasn’t the donut shape that the cat was used to but figured I’d try it anyway. When I got to the checkout, she produced a very nice looking donut shaped bed that she said was on sale from $ 20 to $ 10. I don’t know where she found it (I didn’t see any where I was looking), but the price was right so I bought it.
My donut bed-​loving cat spent a lot of time in her beds before, but now she doesn’t seem to want to get out of this thing. She absolutely LOVES her new bed. The only problem now is that I can’t go back to the cheap fleece beds. I guess I’ll be making a trip to the laundromat when this thing gets too dirty/​furry — or coughing up $ 20 for another just like it.

So I’ve been going to PETCO for a while now (instead of PetSmart) to see if there really is much of a difference between the two. Then I went to a PetSmart to confirm any ideas I came up with.
As far as the store goes, I’m starting to prefer PETCO over PetSmart. In fact, the comparisons are somewhat similar to the whole Target verses Wal-​Mart debate.
Store… overall I prefer the layout of PETCO’s store over PetSmart (to a point). It just feels more welcoming to me (maybe due to the low ceiling and shorter width). Where as PetSmart always felt like a warehouse store to me.
But, there have been many times that I can’t find what I’m looking for easily at PETCO (I’m not sure why, but it took me almost 10 mins. to find a cat water bowl one day). So in that regard, PetSmart has a better «logical» layout.
Prices… so I’ve discovered that PETCO seems to be a bit more expensive (about $ 1 -$ 2 more) then PetSmart on regularly priced items. Of course, during sales that estimate can change. But I’ve never felt like PETCO was so overpriced that I felt cheated.
Service… well, that depends on the personal really. But, both places seem about the same.
Variety of goods… since PETCO is a smaller store, you can tell that they sacrifice variety due to space limitations. But don’t count PETCO out, because they offer some items that PetSmart just doesn’t carry.
So that’s my findings on the comparisons between the two. I’m sure that this doesn’t matter too much to most die-​hard PetSmart shoppers, but I’m glad I gave PETCO a shot. And I’m sure I’ll be waffling between the two stores in the future.