Pet Supplies Plus

I have experience a high level of customer service from this store. Everyone was very friendly to me and my dog and after my dog had an accident on the floor the team member were very nice and offered to take care of it. I have not see this type of customer service at any other store and was very happy to witness it here.

I have not done reviews very often but decided to after the experiance I just had at Pet Supplies Plus. My expectations were not high but we needed a few things and did not want to make the trip to PetSmart. I was promptly greeted by several associates willing to help and out of curiosity I asked about dog food recommendations (I was not there for food). One of the associates Brett gave me a complete rundown of all the foods and landed me on a high quality brand that was made right here in Texas which I am happy to buy to support local business.
They were extremely knowledgeable through the entire process. The store was big enough to carry everything I need, but small enough to have a boutique feel. The smaller size and convinient store front parking made it much more accessable being that I had my kids with me.
As a recommendation I would have liked to have seen them carry training supplies for gun dogs. They had a Remington vest but that was about it.
5 Star Experiance.

The staff there is amazing. I had all of their employees greet me and actually paid attention to my presence in the store unlike other pet stores. I like the setup and how clean they keep it. Definitely will be going there more often.

I was excited to find out that there is a pet store nearby with self-​service bathing stations. They provide everything. There are stations at different heights to accommodate different sizes of dogs, different shampoos, towels, plastic aprons, blow dryers. Sounds ideal, right? Well, no. I took my 9-​lb. dog in for a bath. The hot water spigot took a long time to turn to warm. The shampoos were the consistency of water, therefore, it was very cold. By the time I was rinsing my dog, the warm water ran out. So by this time, my dog was shivering. I thought, no problem. She’ll warm up when I blow dry her fur. I towel dried her well, and turned on the blow dryer. It blew only COLD AIR. Are you kidding me? My dog was cold from being rinsed in cold water, and their blow dryer has no temperature setting? To management: take a shower under the conditions you offer and see how you like it. Very disappointed.

Open till 9pm and had just what I needed. Staff were friendly, helpful, and knowledgeable about their products. I will be returning.

Such a great location. Such a great staff. Brett is polite and witty! Look forward to shopping with you guys in the future!!!

Drove by this store today and saw that they were finally open, seemed like it took for ever for it to be built for such a small store.
They were not busy at all, for a nkotb store. Was greeted by cashier who looked bored off her ass. I went in looking for 2 things, a bigger fish tank with stand, they had about 3 different sizes to choose from, one of which I already had… next. I was looking for iguana food, big pellets, didn’t have those either. So I am now 0 – 2, off to go look at some fish… Ummm wtf no live fish or crickets in tanks to look at or purchase as food for your tiger oscar??? (Yes he eats them)
Ok, I am done. Off ta petco/​petsmart/​snorkels:))