Pacific Sales Kitchen & Home

Don’t buy any thing from this company. They have the worst customer service and I wish I could return my merchandise. I bought a warranty through them and it’s taking over three weeks for them to get somebody out to repair my washing machine.

I was told new refrigerator to be delivered Saturday. Guys from XPO came to pick up old refrigerator. They disconnected the water supply and the shutoff did not turn off water completely. Kitchen was flooded by the time they left. They also rammed the refrigerator into the door jam on the way out and damaged that. After several calls, I found out that the new refrigerator was not ordered by Pacific and could not get one before Monday late afternoon.
I was notified of the delivery time and if not acceptable to call to reschedule. I called the number provided and it was a Best Buy Geek squad number. They took all the information and said that that I would need to have my call transferred to Pacific Sales. Pacific notified me that another delivery time was not an option.
I have always been happy with Best Buy but they take no ownership with Pacific and will not do any future business with either one. The builder supply stores have the same prices as Pacific and will take my business to them in the future.
WHAT EVER YOU DO I ADVISE TO STAY AWAY FROM PACIFIC IF YOU NEED THE PRODUCT DELIVERED.

Bought a lot of merchandise from Best Buy. Needed a clothes washer and dryer and noticed Pacific Kitchen & Home there. Inquired about merchandise we needed from a knowledgeable and nice sales person. Had floor models that were discontinued and got a good deal. Told her we would be back for a $ 2700 refrigerator on sale. This was Thursday. Said the soonest delivery would be Tues. A little dismayed, but agreed. Monday, we removed our old washer and dryer and cleaned the utility room to make ready. Called Tim at the store to add a dryer vent and hose connections. He called back about 10 minutes later and said I have bad news. Told us somebody forgot to place our stuff for delivery and would not be able to deliver until. Wed. Immediately knew this was going to go downhill on our first purchase! We both took off Tues for the arrival and back to work on Wed. We insisted that it was important for Tues. delivery. Nothing we said or pleaded did any good. We will not be back for the refrigerator or anything else. Our first time… our last time with Pacific. One star for a nice salesperson. I noticed on other bad reviews, it was mostly about delivery problems

Shocked at the other review here. We did a complete kitchen remodel and bought all appliances through them. Must have been in there everyday for weeks. After buying all kitchenaide decided we wanted a GE fridge. We constantly changed our order… which was after the rebate date. Had to change the delivery time several times because the house wasn’t complete. This was the easiest thing about the entire remodel. They delivered on time and even came out again, because the house was still not ready when they delivered, to take apart the fridge and get it through the door (which we tried to do ourselves and almost scraped the sides of the fridge… yikes). Did not charge for a second trip. Loved working with the guys. Totally professional and didn’t role their eyes once when they saw us come through the door… AGAIN. Would definitely use them again. Unfortunately, they did not have a recirculating ventahood that fit, so we had to buy it from a competitor down the street. It was horrible experience and took my husband getting very angry before we received our ventahood.
Definitely would buy from Pacific Sales again. They were awesome.