Hurst TV & Appliance

My husband and I were in desperate need of a microwave. Mr. Sexton was a great help in helping us choose one that fit our financial and cooking needs. He was remarkably polite and professional. If we have any other appliance needs, this will be our first stop!

I am new to the area and had a problem with my vacuum cleaner, as it accidentally sucked in an accessory I had used earlier. I did not want to take apart the vacuum cleaner as I was not sure if it was the wise thing to do. I knew I needed to find someone who was an expert in vacuums and could assist me in pinpointing the problem.
So I went to one vacuum repair shop in Hurst and they wanted me to leave it with them. I did not feel comfortable leaving it, so I left. As I was driving, I along Pipeline Rd. I passed by HURST TV & APPLIANCE. I felt prompted to stop and inquire about the problem I had. I was met by Larry Sexton, who warmly greeted me and welcomed me into his store. I went ahead and informed him of the issue with the vacuum cleaner. Right away, Larry went to work diagnosing the problem right there. He could have just brushed me off and turned me away but he cared enough to understand what the issue was as I explained it to him. He tried different ways to get to the accessory that was lodged inside and stuck. After spending a good 30 minutes, he was able to get it out for me. And was kind enough not to charge me and put it back together for me as well.
WOW, Where do you find a nice guy like Larry, who’s customer focused, pleasant to talk to, extremely helpful and solution oriented, plus with a big heart. Not to mention he’s a Christian too and his daughter is a teacher like myself. We chatted afterwards and it was a pleasant experience overall.
NOTE: In this day and age, when the big box retailers have driven so many small business owners away or forced them to close shop, I am happy to support small businesses like HURST TV & APPLIANCE. All because of the man who owns, operates and runs it like a good role model manager. It is so crucial that we all make an extra effort to support small businesses like Larry’s. They are there to serve you, and will go the extra mile to fix your appliance problems, price match, offer you a better price than a big box store would. But most of all, they care for your needs and will always suggest what’s best for you and guide you in the right direction. KUDOS to Larry for helping resolve my vacuum cleaner problem.

Hurst TV and Appliance is the definition of a well run family business. The customer service was second to none and the staff actually know about appliances. We were in need of a GE Advantium oven that had been discontinued and Larry was able to find one at a competitive price.
Highly recommended. Spend your money with helpful folks.

My husband and I really liked this store! We were in need of a new refrigerator and shopped at all of the big box stores and didn’t find anything that we liked or that was priced well. We needed a certain kind of fridge for the space that we have and were running out of options until I looked on Unilocal for appliances and this store came up. We drove right over and saw that it was a mom and pop business that had obviously been around for quite some time but that only made us like it more– if they were able to survive the collapse of the economy and all of the big stores around then they must be good. Local businesses are essential to the success of a city, as they often offer much better service and competitive prices.
Chris greeted us when we arrived and he was very friendly and helpful. We explained what we needed and although the selection was smaller, it was perfect for us. We found a fridge that we wanted, along with several other appliances. Chris wrote up a price list for all of the appliances and it was very reasonable. They specialize in GE products, which we’ve always found to be reliable. We left and ordered the fridge over the phone a few days later and it was delivered within a week. The gentlemen who delivered it were VERY nice and we chatted about all sorts of things. I got several pointers about places to go in the area (we’re new here) and I made mental notes of everything, as first hand accounts are always the best. They actually found a problem that our home inspector missed with the water line that feeds into the fridge for the ice maker– we really appreciated it them being so thorough.
We will definitely be back to purchase the rest of our kitchen appliances, as the prices were on point and the service was great.

I’ve had the privilege of doing business with Hurst TV & Appliance for more than 20 years. They have always come to my rescue in 24 hours or less. The repairman is always prompt, friendly, honest & more than fair when assessing the problem. All of these qualities are near impossible to find this day & time. I alway recommend them to family & friends & I would NEVER consider using anyone else. If I could give more than 5 stars I would because they are beyond excellent. I pray the Lord continues to bless each of them beyond measure.

I am always one to support local businesses, so when I was on the market for some new kitchen appliances, I tried out Hurst TV & Appliances. I was promptly greeted by a friendly salesman and he asked me what I was looking for and what features were most important to me and he was able to direct me to exactly what I was looking for. He also was extremely knowledgeable about the products and went into great detail about each feature. Delivery went smoothly and the delivery men wee also very friendly and took their time with going through all of the features of my new refrigerator. They have found a customer for life!

My husband and I have been customers of Hurst TV and Appliances since 1965. We have purchased televisions, refrigerators, microwaves, washer and dryers over the years. The friendly and knowledgeable sales people and capable service technicians have stood the test of time. Go by and check out this customer friendly business to see why we wanted to post a 5-​star rating!

Bought a new washer and I love it!!! The sales and service are top notch. They delivered on time and took the time to get it right. Thank you so much. I will be coming back again for the dryer.

I have been doing business with Hurst TV and Appliance for almost 25 years. I wouldn’t be exaggerating if I said they have saved me thousands of dollars just by repairing my existing appliances. What I love is that Larry and his guys can pull up my service records and purchases and tell me how old the appliance is and whether the needed repair is cost effective. Case in point… my over the range microwave went out last week, the tech came over and determined it was the keypad, he called for the parts price and told me that it was probably going to cost more than a new unit and he was correct! I went down to the store and Larry helped me pick out a new one, arranged for installation, even gave me a loaner microwave, and had me on my way in less than an hour and he also credited me back the service call!
When we remodeled our kitchen a few years back, the contractor sent us to another distributor to shop, while their selection was huge so were the prices! Larry ordered in a complete suite of top of the line GE appliances and gave us contractor pricing, he held them at his store until the contractor was ready to install them, and followed up on the installations personally.
I grew up in a small town and this is what small town service is all about! It is the personal connection that you get. It is pride in workmanship and making sure the customer is satisfied. We know that we are getting a good product at a fair price with outstanding customer service! We don’t even shop the big box stores, we just go down the street and talk to Larry. They have been serving the area since 1955!

Had an issue with my microwave oven. The gang at Hurst TV & Appliance repair fixed the oven during my lunch break. Quick, thorough, and up front. Will definitely return.

I was looking for a range top for the house, Hurst was a bit more than the box stores but I got a better cooktop than I had been looking at and much better price on installation. I also walked out with a new dishwasher which was on the list down the road but Larry gave me a great deal. Happy to have a local service provider still in the game and able to compete against the big guys.
PB
Arlington, Tx

Been a regular customer of Hurst TV since 1975. We’ve outfitted kitchens for 2 new houses, bought 3 sets of washers and dryers, and bought maybe 6 TVs. Prices are competitive, but what makes Hurst TV stand out is their service. You get not only fair prices but UNEQUALLED installation, set-​up, and follow-​up service. Recently we bought 3 new flat-​screen TVs. Not only did they deliver and install them, they also re-​connected the DVD player and U-​verse. I was able to cancel the pending U-​verse service call to reconnect their stuff. Also, when we moved the second washer/​dryer to the new house and needed a different hose, Hurst TV not only brought it out and installed it but also re-​installed the washer/​dryer in the new house.
Now if they could figure out how to make the light bulbs for our freezer door last more than 30 days, I’d call Hurst TV border-​line perfect in every way.
Alan Neace

We called Brian, the salesman we bought from, because he’d spoken highly of his relationship with the GE rep, saying they would take care of any problems. We asked that he speak with his GE rep to come out to check out the stove. Our concern was that the rubber strip/​gasket which the installer cut off, should be replaced.
Instead, Larry called to ask whether he could come out to see what needed to be done. He came out with a helper and replaced the rubber «weatherstripping». He assures me, and as far as I know, the stove is safe to use. Larry did apologize for the mishandling by the installer. He made no offer of refunding any part of the $ 245 we wound up paying for installation. I changed my review from 1 to 3, which indicates «okay». Hopefully, it (the stove) is. Still, a big disappointment considering this is a $ 2000 stove.
We wanted to buy local. Buy American. We were impressed by Brian’s knowledge, and his «we’ll take care of you» promise. Despite the fact that it would have cost less at the big box store, we bought a new GE slide-​in stove, on Saturday, set installation for Tuesday.
On Tuesday, the installer, Keith, pulled the stove forward, measured, and stated that the counter-​top must be cut. However, he doesn’t do that kind of cutting.
We weren’t happy with this, but we called Larry who assured us he would expedite this. (We had measured the old stove, hadn’t pulled it out, and Brian didn’t question those measurements.)
When Kurt (stone cutter) arrived on Wednesday, I called Larry, hoping to get the installer back that day. But, Larry stated that their installer only works on Tuesday and Friday. At this point, I asked Larry what he had meant when he said «expedite», but he just said «I’m sorry».
So, the kitchen was torn up, and the old stove in the garage, the new stove propped up in the kitchen. Keith returned on Friday morning to complete the installation. But this required another cut he could do for another $ 45.00. (We’d paid $ 100 at the store for installation and haul off.)
As Keith was preparing to leave after the installation, I noticed a plastic bag with an anti-​tip device, with instructions that this MUST be installed. He said it’s not necessary for slide-​in stoves. I was skeptical. He brought his tools back in, pulled the stove out, and installed this safety device.
He left, and while cleaning the cook-​top, I noticed a gap between the back of the cook-​top and the counter-​top, big enough to fit the tip of my little finger into. Also, I could see that the stove was crooked, and not slid all the way back. On the right side, the edge of a thin rubber base the cook-​top sets on was sticking out.
I called Keith, who told me to shove the stove over and it would probably fit. I tried but it was still not fitting perfectly. He said he’d later on.
When he returned, he said «in a perfect world» this would fit. After spending $ 2000 for the stove, and $ 245 for the installation, I felt we’d paid for a perfect fit. He said the counter-​top would need to be re-​cut to get the stove to fit. The edge of the thin rubber pad that was sticking out on the right side? He simply cut it off with his knife!
I called Kurt, who returned on Saturday. He pulled the stove out, re-​cut the front of the counter-​top, (too much this time), but the stove would now slide back all the way.
After Kurt left, we pulled out the stove to clean up the mess Keith hadn’t cleaned up. We then noticed that Keith had used only one of the two screws to install the anti-​tipping device, and we fixed that.
At this point, we don’t know what or how much damage Keith did by cutting off the rubber base instead of adjusting it correctly in the first place. We assume that since GE has this thin rubber base under the the glass cook-​top, it is supposed to be placed correctly, not simply sliced off because the installer can’t be bothered to do the job right.
We haven’t contacted the store again yet, because Larry’s apologies don’t help. It’s easy for him to say he’s sorry, but it doesn’t fix whatever problems we might experience in the future because their installation. We will call Brian since we originally dealt with him.
Unfortunately, we paid much more to buy local, and were rewarded by shoddy workmanship, and no thought of service recovery. The lesson this store taught us: spend less and get good service with the big box store. So much for trying to do the right thing.

Had a control board on our double oven go bad and Hurst TV & Appliance service department fixed it for us. Service person was knowledgable and courteous and they were in/​out with everything back in working order in 45 minutes. Pricing was. «In line» with other quotes we received but chose this company because of previous experiences with them that were great! Will use them again if need arises.

Very friendly service and knowledgeable staff.

Have done business with Hurst Appliance for two generations. They can match box store prices without the 3 to 6 week wait. The service is wonderful and the products great.