Best Buy

I’m not saying that Samsung makes bad products but IF you get a lemon they have a no replacement policy and you are stuck with it. My Samsung Edge was repaired three different times and they still refused to replace it. When it broke again I traded it in to Apple. Best Buy declined to replace it as well even though I bought it there.

Not a fan of Best Buy anymore I was in the past. This is my new problem with the store. I went to look at a TV Best Buy had in the Sunday advertisement. No one in the TV department had a clue about the TV that was for sale. I spoke with 4 different people and not one knew about the TV. One went up front to get a paper ad. But he never came back. Another one wanted to show me a different TV. And the other 2 showed us a smaller TV. They think was the same. Not very good service.
If Best Buy wants my business ever again they need to improve. Start with the employee’s learning what is in the advertisements. And where product in the paper is located in the store. And know what product is being advertised.

The Best Buy store in the NE Mall Shopping area values each and every customer. They have went out of their way on multiple occasions to totally insure that all of my shopping needs were fulfilled. You will be VERY pleased that you selected this Best Buy store for shopping. You are assisted from the moment you pass through the front doors.

Well this is a Best Buy. It has change in the years from the time my husband worked at the one in grapevine but the concept is the same, if you are in the market for an electronic, need to physically look at your options before buying one, get some nearby generally unbiased questions answered before you purchase one this is a ok place to start. Usually here I’m left alone while i do my general look thru my options, which is what I prefer, and employees have been nice, easy to find & helpful when I need it. This location is usually busier than others I’ve been too so keep that in mind when going during peak times. I’ve not used geek squad here so i can’t vouch for it. I really can’t go past 3 stars cause a lot of times I can find better prices elsewhere, and usually the one area they seemed understaffed is the general check out area … But now it seems like they have more mini checkouts in the various departments that I don’t remember them having before, or they were just starting at the end of my husbands & his friends time there.

I recently received a set of headphones as a gift. When I went to return them (unopened, without a receipt), I was given a store credit for a reduced price. I found the item on their shelf for $ 129.99 but they only gave me $ 99.99. This is their standard practice. NEVER heard of such a policy at any business before! I’m done buying electronics from Best Buy.

I went here around Christmas and the people here were so rude to me, there was a ton of employees walking around and when I asked for help they said they were too busy. This place would not ever get my money.

Horrible customer service. Tried to get assistance from a manager and even he lacked empathy and didn’t care that he couldn’t help me, actually walked off to pick up trash while I was so speaking to him. I won’t be back to this location. They couldn’t find my pick up order and didn’t offer any solutions.

Signed in at the Cellphone stand to wait for the next available tech support person. The wait began. The check-​in person said there was only one person ahead of me, but she just kind of threw my check in paper on the table. This is not an efficient way of ‘checking in.’ At least other Best Buys will text you for your «appointment» almost like a restaurant. So needless to say my paper sat there while the next support person proceeded to walk past it & help someone else who walked up & just needed some questions answered about phones. Then all of a sudden the light bulb went off in his head and he said, «oh is that a Sprint form?» No kidding, it has been sitting there this whole time! Strike one buddy. So then he proceeds to joke around with his coworkers & acts like he is hitting them in the privates. Really? Strike two. So he pulls my account up & says, well you aren’t eligible to upgrade. I say really because I was eligible 8 months ago. He says, oh no I mean there is a message on my screen that says I have to refer you to a Sprint Corporate store, so sorry, but I can’t do anything for you. He handed me my stuff back and refused to explain anything further to me. I tried asking more questions about this «message» & he said, «just go to a Sprint Store.» I left & went to another Best Buy for help & possibly a more professional atmosphere. Strike three, this is not baseball so I won’t be back to this store ever again. VERY unprofessional & unwilling to help provide even a basic level of customer service.

Great customer service and clean store! This location does not have all of the signage as other locations; i.e. indicators of the different sections hanging from the ceiling. There’s a guy who is at a stand by the door, I assume his job is to help people to their cars because that’s all I saw him do besides standing there. But since I walked in, unsure of where to go, I asked this particular employee to direct me accordingly. I was in to buy a camera. The camera guy that helped me, wish I got his name, really knew his stuff. He was well informed and unbiased. He also didn’t come off as a pushy sales guy, but that might have been because he knew I was decided on the product I was in to purchase. He answered my other questions and inquiries well, before he rang me up. The managers were nice and seemed to let their employees take the reigns with their expertise. Another employee was honest in his little knowledge pertaining to cameras, and thus called over the guy mentioned above.
Tips:
1. Always do your research before coming into the store. You always want to make unbiased informed decisions.
2. Best Buy will price match (but not everything; I’m sure it’s situation-​dependent)
3. Best to go during down times, since they don’t normally overstaff during peak times. (You won’t have anyone to open display cases or to get the product you want from the back or what not if they’re all busy with one customer each.)
4. If you have items/​products in mind that you want to check out, call ahead to the store to make sure they have each model you want to play around with before making a purchase decision. There are many locations and if one location doesn’t have all out on display (cameras in my case) then another will.

Horrible customer service. This store is being run by children who care nothing for the customer. They have not been trained on customer service and they have not been trained on product knowledge. Very very poor product knowledge. I will stay away from Best Buy going forward.

Brandon in the car audio section is awesome. We had a problem with our stereo and he fixed it in less than 15mns. He was a huge help!

I visited Best Buy on a Sunday afternoon– I was assisted by a really cool guy that helped me Find my Bluetooth! Trendy employees and awesome service here. Wide variety to choose from, and all of my questions were answered, with a really big smile on his face! Hmmm… Feeling lucky today!

I’ve tried numerous times to give this best buy a chance, first time no body knew anything about the camera or lenses I was looking at. Kid could care less if he was there. Second time (in the parking lot writing this review) stood in the car audio for 20 min before having to blare music so loud someone was forced to come help me when they did they were no help at all. Sad most best buys are somewhat helpful but not this one.

It is a touch over priced, but the employees are extremely friendly. Not to mention, eager to help. They were extremely patient when helping my elderly father find a computer, & believe you me, he can be one tough customer! :) The outstanding customer service & their sparkling personalities are the reason we will only be buying our electronics from this particular store in the future.

two star review though we walked out empty-​handed.
the door fell off our fridge during a dinner party last night. we duct taped it shut & set out for a new one. budget $ 3K & serious space requirements, we found a few we loved. 3 were outstanding, 1 nearly ideal $ 1 absolutely perfect. of those 5, ZERO could be delivered within 2~3 weeks. not even the $ 3500 model. seriously?
great selection. nothing in stock. nothing available for delivery. great prices but they don’t matter if there’s nothing to buy.
we went to Sears. our new LG fridge will be delivered tomorrow.
what a way to waste our time & lose a sale.

Pretty Average. Not great, not horrible, just consistently a B– in the store category. They don’t particularly stand out, for better or worse, as it seems to be the case with most Best Buys I’ve been to around the country. This is especially true for their customer service, pretty hit-​or-​miss (I think their product selection stands out much more than their service). Today was a little less than the average, more like a two star visit, but I come here so often, I kind of rounded up!

I have been going to this Best Buy for years and never had a bad experience. The people who work here have had great customer service, and when I took my grandmother to pick up a phone they were incredibly patient when they explained all of the features to her-​multiple times. The people who work at the customer service and geek squad desks were always good at moving people through the line and never made me feel like an idiot for asking stupid questions.

When companies hit that point when they are pretty much dominating their industry, a lot of them seem to think less and less about customer service because they figure that they have the market wrapped up. If one customer gets upset, it doesn’t really matter because thousands and thousands of more people are pushing their way into their doors. I think this is where Best Buy is right now.
I, myself, am guilty of being disappointed by Best Buy, but returning a couple of years later looking for a Christmas gift. When I entered the store, I saw several people wandering around wearing Best Buy blue, doing busy work. I went over to the phone area and asked the woman who was rearranging phones for help. She basically pointed at the whole row of phones and said «here is what we have». I apologized to her for disturbing her «work» and went over to the tablets. I got the same treatment over there. I had to pry information out of them, they didn’t offer up any help or recommendations or anything.
I feel so bad that I bought something. I really needed that gift, but I really feel dirty about giving them my money. I felt bad and disgusted for the rest of the day. That feeling pretty much sums up most of my experiences with Best Buy.

This Best Buy can bite it!
Walked in with my mother to buy her a laptop. She was ready to buy, folks! Walked to the laptop department and about 6 employees were standing around goofing with each other. As soon as we entered the actual area — all 6 split for departments unknown! No one asked us if we needed anything. Not even the departments next door and we were obviously looking around for assistance. Hello? Anyone?
Waited about 5 minutes — got a basketfull of NADA.
On the way out, disgusted as we were, I saw the manager at the front door, twiddling his thumbs. I asked him if he was the manager and when he said ‘yes’ I told him the story — Everyone split, yadda, yadda. His reply — «Well, if you had let me know, I could have helped you find something.» Um. I thought I just did… My reply to the doofus, yes, I called you a doofus, was «I thought you might be concerned for future customers.» His insincere reply, «Can I help you find something now?»
NO. «We will take our business elsewhere.»
He couldn’t have cared less. His tone, his demeanor — spoke VOLUMES.
BEST BUY customer service can kiss the BIG ONE!

Con (For me. but could be a Pro for others):
I can not walk 20 feet in this store without having someone ask me if I need any help. I personally find it annoying, but at least they are attentive.
That’s all. Otherwise, it’s just like any other Best Buy out there.