MOD SALON

Due to the highly rated reviews, I decided to give this a salon a try. I must say I was very disappointed in the level of professionalism as well as the service provided (hair cut). I have very thick natural hair and I specifically outlined on Vagaro that I wanted a wet cut. With this being a salon that «supposedly» has expertise in natural hair care, I assumed they would understand that wet means soaking wet or else you risk breaking the client’s hair off. Natural hair can be cut soaking wet or blew out! I made an appointment the night before online for noon. I arrived about 5 after with 2 people in front of me. What is the purpose of making an appointment, when the time will not be honored? After waiting for about 15 minutes, Tamara (who I scheduled my appointment with) asked the shampoo lady to get me ready for my hair cut. The shampoo lady was very professional and did an excellent job shampooing, conditioning, and detangling my hair. After she was finish, I still had to wait because Tamara was so busy booking a hotel for a personal trip. My hair was drying out as I waited. I finally set in her chair and showed her a picture of the haircut I wanted. I felt she was so engrossed in conversation with the other stylists as well as
(on her personal phone) that she barely paid any attention to me or my hair. When she finally initiated a conversation, at first I didn’t realize she was speaking to me. She even commented that my hair was breaking as she combed. I thought she would spray it to keep it moist/​wet, but no she continued to cut. I should have asked her to spray my hair, but I was so disappointed with the entire experience and I was just ready to go. The cut itself is just okay. For a master stylist, I expected more. It is slightly uneven. I was very disappointed in how I was treated as a new customer. I was looking for a permanent stylist. Unfortunately (or fortunately), I will not be returning to this salon.