LG Electronics

Worst warranty experience ever LG G4 cell phone Boot loop issue they said it would be repaired instead they lost my phone The only thing you can do is call the customer service center (Philippines).No one ever does anything except Patronizes you with we will escalate the issue which results in nothing. Thirteen days going now and still no legitimate response on where my phone is and what they are will to do about it. NEVER BUY LG warranty work and customer service is horrible at best.

I actually feel better after reading these reviews. I am at my wits end with LG and their products.
I bought a stove last Feburary and in December was cooking soup on the stove when I started getting dizzy, sick and sleepy. I thought it was my furnace. I opened the windows and went outside. The next day I had a very reputable furnace company come over to check. they had a carbon monoxide detector and it wasn’t the gas dryer or furnace, but the new 7 month old stove. It measured 135ppm enough to make me ill.
I started a long road with LG service techs who would come to the house without a detector, service techs who didn’t have the proper tools and one tech who actually contacted LG techs and was told that 800ppm were okay and nothing was wrong with the stove. Well, per OSHA 800 ppm of carbon monoxide would kill you in 15 minutes.
I have spent way too much time on this getting nowhere. My next line of defense is twitter, the consumer reporters, and small claims court. I want my money back for inferior product that I have had not working for almost 7 months.

Ok, where do I start. I have gone back and read some reviews which sound more like horror movies than customers dealing with a major company coin business in the U.S. First, I must give them some benefit of doubt… I have a couple of major appliances and T.V.s that I have not had any issue with the far (as I knock on wood) washer, large T.V. etc. But this is were things get truly good. I had a dryer that suddenly started to sound like a B52 Bomber was trying to land on a aircraft carrier in my laundry room. I contacted my home insurance company (Old Republic Home Warranty… their review is next) and they sent someone local to check out the dryer. The service woman stated that the unit needed to have the drum replaced because the bearings and main unit had went out. It would also be better to just replace the dryer since that was going to be the price of buying a new unit. I was later contacted by the warranty company stating they would repair over replace (I will address that in their review). Being that the set was red and the washer was not having any issues, I decided to replace with the matching LG Dryer Model DLEX3370R. I contacted every store that sells appliances in my city and no one had it in stock which offered me some sense of comfort thinking that they were sold out. I found that my local Home Depot gave me the best deal to buy and have delivered from the manufacture, which is were this thing goes completely sideways. I purchased from the comfort of my home and got the earliest shipment date which was a week later.
Now here we go, the day before delivery ⁵⁄₁₇ i received a call from Home Depot stating that someone from LG was trying to contact me via three way from the store. She asked would I consent to the call in which I did. Once connected the caller (Daniel) stated he had been trying to call me and I wouldn’t respond, which I stated that was not true I had not received a call from them. The Depot specialist chimed in and stated that he answered when I called the first time so verify the number to which he had the wrong number. Daniel then informed me that there had been a problem with the delivery truck somewhere in Tennessee and the load of appliances (60 each) had not made it to the wearhouse in Florida as yet. They would compensate me $ 100 and reschedule the delivery. I agreed and it was set for today ⁵⁄₂₁. I going on three weeks without my dryer so on ⁵⁄₂₀ I received a electronic call from LG stating my delivery would be made between 10am-​2pm on ⁵⁄₂₁. I feeling good and ready to get this completed although I have to waste my time and day to wait for this delivery. At 2pm I had not seen a delivery truck received a phone call, not even a sound of a vehicle driving on my cul de sac. So I called the LG company to find out what was the problem. Of course they are contracted out to some sweatshop overseas that you can nearly understand what they are saying. The first representative I spoke with didn’t have a clue and was talking about stuff he saw in the computer prior to ⁵⁄₁₇. I immediately asked for the superior which he was hesitant to do but after I gave him the business along with a little PTSD, I was placed on hold. I spoke with three people and got the «Floor Manager» (another nobody who thinks he can out talk you) named Farib. After his attempt to out talk and state that he had no control I finally gave him a larger taste of business and PTSD. He contacted their parent company GE (General Electric a us company subsidizing business with a Korean company… let that swirl in your wine glass for a moment). Now I get a young american young lady who is probably making $ 9.50 taking calls. She gave me her spill on delivery and set me off when she stated I should wait another 30 – 45 minutes for delivery and call back. I started with my time is valuable and I make about 4 – 5 times what you probably make and as a customer service representative your attitude should and I came back around after blacking out from giving her the PTSD and then the business. She stated that she was sorry for my inconvenience and her and her manager would get on the matter. The funny thing was that she referred me back to LG to be compensated for my troubles. To which they will now be held for my lost time today as well as the original compensation for changing my delivery.
Lastly, what has really disturbed me the most is while I was checking into the LG Cooperate Office I found review after review about the company. Two and a half hours later I had not found one review that was positive. Review after review all negative about the company. Poor products, poor service, failure to honor warranties and failure to deliver products on time. One woman waited nine weeks to get a product that broke down after four months. Links to addition reviews of this company. out of space

My television (47LN5400) has been the most frustrating electronic device repair endeavor I have ever encountered. I waited over three months this summer through the fall (repair process from June through September) for LG customer service representatives to finally help me. I was blown off multiple times a week by people who I could barely understand and who continued to patronize me when I had done everything they suggested to expedite the repair of my television. I finally had to ask if I could speak with the supervisor, who was a much better communicator and finally began the process of helping me. It took another week or two after a discussion with him, but the TV was repaired. My TV lasted for three months and failed again on ¹²⁄₂₆. I called your customer service on ¹²⁄₂₇ and was told that I would have the TV or the repair handled within 10 days. I was relieved, but cautious based upon my last interaction with your customer service team. It is now 1÷9÷16, and I’m continuing to get the run around by your representatives who sound just like the people who appeared to be «waiting me out» over the last three month repair process. The person who has been handling my case of late, is very difficult to understand and her intentions or «help» is without solution. I would sincerely appreciate news that my case is being handled with care and consideration rather than the avoidance and dismissive attitude I am experiencing yet again after my last three months of a functioning product.

Absolutely horrible warranty service. Purchased 2 of their G Pad 8.3 tablets in September 2014. One unit failed, will not power on at all, on charger or not. A Google search revealed this is an incredbily common problem. Tried some of the suggested fixes I found and nothing worked. Contacted LG and they provided a return shipping label and return authorization. Shipped the product right away.
A few days later the SECOND unit failed with the same symptoms. Obviously this is a very common issue. I called in and again received a return authorization with shipping label. Shipped that one right away.
Now after having my both tablets they are charging me for the repair because it is out of warranty by manufacturer date code. Called and provided proof of purchase but they are saying since they RECEIVED the tablets after the warranty period ended, even though I called in during the warranty period and used their shipping label to return the tablet promptly (per their request), that they are still considering them out of warranty. Spoke with a supervisor who was absolutely no help.
I am beyond upset with the quality of this product and LG’s warranty service which is horrible. They clearly do not care about the quality of their products or their customers who pay good money for them. I have filed a complaint with the BBB and the FTC for failing to honor their warranty.

I have been over a month now trying to get them to take care of a microwave that is less than a year old. The keep contradicting themselves trying to blame the microwave not working on me. The microwave has condensation issues due to the pull out vent hence created mold then causing the electric panel to fault. It no longer works at all. They refuse to honor the warranty. First they blamed on installation I showed proof the installation was correct. then they said customer abuse then final they just flat out said it is not our fault so we can not assist. Seriously!. My GE never gave me problems in 13 years. I regret wanting to upgrade and picking LG. The refrigerator 3 times in less than a year they have come out.
Never again will I buy LG

I purchased a lg fridge lfx31945st/​06 on 12-​6-​2013 and have nothing but problems with it, the fans, mother board, noises from the back when the freezer was opened. Dealing with the complaint dept. was frustrating, they would never call back when they said they would, said the part was ordered when in fact it was not. They told me they would extend the warranty when water was collecting on the bottom of the crisper, somebody did come out and replace the wrong parts. Now they say they will not fix this $ 3200.00 refrigerator that I have owned for a year and a half. I will not buy any lg product again very poor service and very poor quality, lg does not seem to care about their company, I see a lot of other people have had problems also.

10/​23/​2015: Updated: Added 1 more star because I do like this range. great control on cooktop. Love the infrared grill… BUT I don’t hedge on the description of my «problem & repair» experience which was agonizing and prolonged way beyond what it should have been. I am keeping my fingers crossed that this range will perform well in the coming months & years. My advice: Definitely purchase an «extended warrantee»!
LG Corporate Office (256)772−8860: Lg LDE3037ST Electric Double Oven Range w/​Convection Oven and Infrared Grill at a cost of $ 1,400+.
The cooktop burners stopped working in less than 1 yr of ownership. What’s a shame is I was so happy with my range prior to this happening… I loved the precision control in the cooktop burners and actually preferred it over gas burners… BUT. Lg had arranged to send a technician but a «No Show» for technician, they did NOT call to cancel or reschedule… just wasted my entire day! LG seems to drop the ball here and leave their customer stranded! Very bad idea!
Went round and round with Lg customer service… ended up having to work with Best Buy Corporate to arrange for a technician to come out… that date is coming up so problem still not resolved at this point at over 1 month of no cooktop function.broken.
Spoke to an Lg CORPORATE Associate obviously located somewhere in the Alabama/​deep south. Associate at Lg Corporate Office actually stated to me when I complained about terrible customer service, unreliable appliance & repair person didn’t show and that I didn’t need this kind of stress, the Corp Rep actually had the nerve to say, «This is a manmade item… they’re not perfect.» Wow! Really? I cannot imagine anyone at that level of service making such a stupid statement! I’ve owned two much less expensive ranges that lasted over a decade each! This range… less than 1 year at over 3 x’s the expense!!! You don’t always get what you pay for!
Terrible Customer Service… LG loses as I won’t be purchasing anymore Lg Appliances! This is the first and LAST LG product I will ever buy! And 3 households MAY have been fully LG furnished… thank goodness I didn’t buy a full suite of LG products!
WOW!
⁸⁄₂₅: Technician out ⁸⁄₂₀; Part arrived ⁸⁄₂₁. Next appt ⁸⁄₂₈ to install part. keeping my fingers crossed, tired of boiling water using oven and none of the cooktop burners functioning.
FINALLY on 4^th trip to my home and 3^rd time sending out replacement part, LG finally got it correct! I had to endure their HORRID CUSTOMER SERVICE right in the middle of a family crisis! I told them not to call me on a specific day, date of funeral services… they called anyway. I cannot tell you how poorly this all transacted… they dodged their responsibility and told me that my «one year/​first year warrantee provided by LG started on the day that I ordered their range in the store’…WHAAA? this was disputed by Pacific Sales & Best Buy who both said it starts on the date it was delivered… yeah, of course! That’s what I thought… only makes sense as I didn’t have a serial number of the range when I ordered it.OMG.that’s lame!
I was going 2 buy all LG large appliances, but LG’s customer service, both 1^st line and corporate level were totally incompetent! TOTALLY! Couldn’t get the correct part till 3^rd attempt… couldn’t get anything straight… torturous when you’re grieving the loss of a family member! No Shame! No apologies!

I purchased an LG washer/​dryer combo unit in May 2011 — LG model WM3987HW. The unit is defective & LG will not fix it or reimburse me to fix it. It leaks water when you run it. I called LG service, and I was told that they have no service appointments, and you have to wait a week, then call in on the next Sunday and see if they might have an available appointment for the next week — they will not schedule an appointment more than one week out. My tenant wanted the washer fixed ASAP, and would not wait until a mysterious unknown date sometime in the future. I called the authorized LG service company that I found on LG’s website. They charged me $ 80.00 just to come out and diagnose the problem, and another $ 220.00 for the parts and labor to fix it. Once their repairman opened the unit, they found the drain hose had a rip in it and the in-​line noise filter is melting. The in-​line noise filter is an electronic part — why is this going bad after only 4 years, with very little usage of the washer/​dryer unit? The unit has never been opened, and has never been moved since it was installed. How does the in-​line noise filter start melting when it is only 4 years old, and the unit is only used at most once a week? How does a drain hose get a hole in it, in a location of the hose that is on inside of the unit that there is no way to access without opening the unit? These two problems are because the drain hose was defective to begin with and the noise-​filter was defective or the design of the unit is defective that causes this part to melt. Both of these things should last more than 4 years on a washer that gets used at most once a week. I called LG and after 40 minutes of waiting on hold for a supervisor, the supervisor said there is nothing that they will do, and she had no comment on the fact that these parts went bad so quickly — they will not reimburse me for the repairs that cost me $ 300.00, on a unit that is only 4 years old, and hardly used (the tenant is a single person, and uses it only once a week for a minimal amount of laundry).
This is ridiculous! I will never buy another LG appliance and I will tell everyone I know about the terrible customer service of your repair department (wait a week and maybe we could fit you in or maybe you have to wait another week to see if you might get an appointment), and the terrible quality of the unit that is not built to last — of course LG build it badly because they make money when you have to fix or replace it! I“M VERY DISSAPPOINTED IN THIS LG WASHER/​DRYER COMBO unit and will never buy LG again!
The unit itself is terrible — your clothes never come out dry — only damp — and then require to be hung overnight to get completely dry.
If I could give them a 0 I would have.

I am very disappointed with LG customer service. I’ve spend over 3 hours on a phone to inquire about a rebate that was supposed to have been handled by LG per rebate’s emails stating that I should call LG’s phone number if I have any questions. LG reps told me they don’t know anything about it and kept transferring me to T-​mobile which kept transferring to LG and so forth! Some LG phone reps could barely put two words together in English!
After I’ve reached out to the LG’s Executive Team, instead of apologizing for the substandard customer service & rebate procedures, I was forwarded a form letter about their warranty — which wasn’t an issue in my complaint to begin with!
So from the top to the bottom LG customer service is horrendous and after spending thousands on LG phones I will be looking to buy my phones from a different company next time.

The government force them to recall my range LRE30755 — (FAILURE TO CONTACT ME) They claim not to use your stove until then come and repair it. Sorry for the inconvenience… Really do not use my range in my primary residence… Sorry we cannot compensate you for you having to get take-​out for a week. Called the Executive Office and they said the same thing, I WILL NEVER BUY THIS PRODUCT AGAIN…

Purchased LG portable air conditioner from Home Depot 4÷29÷13. Unit arrived damaged, box broken on bottom, and 2 wheels broken in pieces. Called Home Depot who told me to contact LG Electronics because the unit was shipped from their warehouse. Called LG to have unit picked up and replaced because it arrived damaged. Replaced the wheels from my old a/​c, which did not fit and unit was wobbly. A few weeks after using the a/​c, my kitchen floor was flooded. I called LG again and was told they would not replace the a/​c, but would send replacement wheels that took almost 2 months to arrive. They told me to call their service center about the unit leaking. Called their service center and was told they did not service my area, which is about 30 miles from them. Called LG again and told them their support would not service my area. They sub-​contracted the job to Sears who came out a month later and diagnosed that the compressor was cracked. They also stated that it was likely cracked during shipping because the compressor is located above the wheels. It took another month for them to replace the compressor. By this time, summer was over, and I was stuck with an a/​c that was sent to me damaged. Turned unit on this summer and again my kitchen floor flooded again. Called LG today and was told that I would have to pay for a service call because the warranty was expired. LG does not stand by it’s products and expects customers to keep products even when they arrive damaged. And good luck getting any answers or help from their inept customer service! I would give zero stars if that was an option! Same thing happened with an LG cell phone that arrived with no battery door. LG only sent me one if I paid for it!

I am adding to my previous review because I am still in LG’s endless circle of not doing anything about their defective product.
Ugh! The name itself leaves a bad taste in my mouth. Stay away! Terrible company, defective goods, do not honor warranties and Lousy Customer Service!
Bought a refrigerator/​freezer in October 2007 from Best Buy (another Loser Company) when I remodeled my home. Was smart enough to purchase a 3 year extended warranty — which in essence gave me 4 years warranty. This I kept, luckily, renewing until the problems began in early 2011. The first 3 new refrigerators showed up from Best Buy so banged up that the doors were falling off. Finally, after many complaints to Best Buy, a new one arrived without ‘skid marks.’. The first sign of problems started when the water/​ice dispenser kept falling off within the first two years. Then in early 2011, the icemaker itself started pouring water out of the bottom and flooded my kitchen, living room and hallway. We had to turn the water off from the mainline. Called Best Buy who utterly refused to do anything until I became a ‘squeaky wheel’ in their BE-​hinds. After three visits from the repair guy, Best Buy washed their hands of it and passed the buck to LG. That’s when the dance really began! Four more repair visits, replacement of the entire working mechanisms of the icemaker including water valves and pictures being taken of the freezer covered in frozen water. This finally made the Tech demand a replacement refrigerator. This took 13 months of this run around nonsense. Still LG balked and continued to want to do ‘more testing’ and refused to honor their or Best Buy’s warranty. After months of this, we settled on a replacement frig which I had to ‘purchase’ for an additional $ 800. This was because, by that time, the prices had gone up. Convenient, huh?
Well, here we are 2014 (14 months later) and the replacement refrigerator’s icemaker is causing the same problems. After several calls to LG, they agreed to extend the one year warranty and send a Tech. So the dance begins again. We are now on our 7^th visit from the Tech. They have replaced the entire water valves, two icemakers installs, the mainline itself, the circuit board, made continuous ‘tests,’ and took many pictures … and still the icemaker makes ice when and if the day of the week does not end in a «y.» The Tech has tried twice to tell LG to replace it and LG continues to say ‘go back out and change/​test some more.’ I have reported them to the BBB and their response is ‘you have a defective part so you should pay to have it replaced. No new replacement.’ Sounds like the auto industry folks who say ‘operator error’ until someone forces them to do a recall. After 6 different calls to LG where I was hung up on, transferred four times to the Philippines, Canada and the States where ‘Ashley’ refused to tell me which State she was in, I’m here to let you know one thing more.
I will never buy another LG product in my life AGAIN!!! If you want the headaches that even extended warranties can’t solve, then buy something they sell. Otherwise, flush your money down the toilet. That seems to make more sense.
LG stands for «Lousy Goods!»

This company will not stand behind its products… unless you pay. Bought an LGB Refrigerator and the interior lights are clearly defective literally cooking their plastic coverings not to mention spoiling food. Contacted LG about the problem and they were more than willing to fix the problem for $ 209 -$ 225 (repair service). Is this fair? If you think so, buy an LG product. Don’t forget to get the extended warranty, you will need it.

Bought LG «french door» refrigerator and expected to last at least 10 years. Early in 2012 the electronic temperature controls located inside the refrigerator – melted! My search on the internet left me feeling «lucky». Others who experienced this malfunction had a fire inside their refrigerator!
Presently my whole unit can not freeze nor keep food cold. Have lost all frozen meats, vegetables and dairy products. However the worst part is dealing with the incompetent (but courteous) service representatives at LG. Calling their #800 over the past 4 days have produced no repair service technician. What is the purpose of being available ²⁴⁄₇ when you can’t book a repair technician in an emergency?
Checked their status on
, LG Electronics Alabama, Inc had 1131 complaints in the past 3 years.
Although LG received an A+ rating from
, these complaints concerned: «product quality; delays in repairs; and warranty issues. Some consumer complaints allege manufacturer defects that do not show until after the warranty period has expired and the company is not willing to do anything because of the expired warranty.»
(See more at:
).
As for me, this is the last time I will be purchasing any item that is branded with LG. They put a new spin on «killing you with kindness».

Horrible customer service. I would NEVER buy another LG product period.

I bought over $ 5,000 worth of LG appliances less than 4 years ago. I called Customer Service on 2÷2÷13 about my REFRIGERATOR. I was told by the Customer Service Rep. that she would personally take care of the problem, and that I wouldn’t have to put a penny out of pocket. LG’s Corporate Office, Escalation Team, Executive Services Department, in Huntsville, Alabama, would not extend the warranty and told me that I had to use «THEIR» repair people in order to get the parts to fix the refrigerator, but they would not cover the labor. The notes from 2÷2÷13 telling me that I wouldn’t have to put anything out of pocket to fix the refrigerator couldn’t be found. I find that not only sickening but unprofessional.
«Management» apparently makes decisions on a case-​by-​case basis, but for whatever reason, my situation didn’t warrant extending the warranty to cover the labor. I was under the impression that LG had top of the line appliances and paid close to $ 2,000 for the refrigerator, which, as I said, isn’t even 4 years old.
I’m on disability and lost every scrap of food because of their inferior product. I will never buy another LG product. As far as them having «top of the line products,» I don’t agree. I wasn’t asking for anything more than for the Corporate Office to make an exception to cover the labor. I doubt that would put a dent in LG’s pocket, but it sure will affect my ability to eat. Sad, very sad.
Dottie Comet
4598 Maple Drive
Oceanside, CA 92 056
(760) 724‑2911
(760) 586‑9680

Worse customer service experience in my lifetime… as simple as that.
My first and I promise my only LG product (dryer) went out on me after just 5 years. When I tried to speak to a Supervisor was told he was not available but would call me back the same evening. Never called me back. Called back the next morning and was told Supervisor showed in his notes that he tried to call me back but my line was busy… out and out lie. Called corporate about the incident… like they did anything.
Nobody seemed to want to help me out with my repair which went on for over three weeks. I had one part go out and ended up needing two parts because they «talked» to one another. What a racket. one part breaks and you need to buy two parts to have it repaired. One of the service techs told my repair guy that the 2^nd part would be covered but when we went to order the part was told it would not be covered. When I asked corporate to honor what their employee told the repair man they gave the impression that they could care less.
You couldn’t give me an LG product or products for free. The only thing worse then their product (s) is their customer service.