Enterprise Rent-A-Car

SO RUDE!!! My car was stolen & I had to rent a car for a week. The girl @ the counter wouldn’t even offer their «Match Competition’s Prices» policy until we were walking out the door. Management & Enterprise as a company should be embarrassed to have this girl representing them. She only stopped smacking her gum to shout impatient & disrespectful comments to customers. AVOID @ ALL COSTS!

Did a one-​way less than 24-​hour rental last Friday, and while the drop fee was ridiculous (nearly $ 100, or more than 3 times the actual rental fee prior to tax), I can’t really blame them since it’s corporate (I think??) who sets the fees. If I’m wrong, please someone tell me.
They were friendly and picked me up within 20 minutes of my calling (to be clear, I was only a mileish away, so really it should have been 5 minutes but OK). I called in the afternoon and was told to not call back until right before I needed pick up, as they can’t guarantee they’ll have a driver and they may forget anyway (their words).
We all know rental car companies are notorious for having their staff try to sell extras, but I didn’t like having to say «No thank you» three times with the undertone that I am a complete baffoon (a baffoon with full-​coverage insurance, that is) who’s taking a HUGE RISK. I believe the deductible offered for ANY incident was $ 40 (or $ 60; can’t recall), and I politely declined. After more attempts at upselling, I mentioned my insurance deductible is $ 100. The lady did the little «weighing motion» with her shoulders and said, «$ 40…or $ 100???» and gave me a slightly condescending look. To be clear, this is $ 40+ going right into their coffers. It’s not like it’s refundable if the car is returned unscathed in the 19 hours I had it «hostage.»

Had great service here. Needed a temp car after an accident. Nate was very helpful. The car was great. I’d rent here again for sure.

Felt like I needed to update my previous review. Enterprise’s south Huntsville location is under new management and very much improved. I will rent from them in the future. Good job, Enterprise! I appreciate you listening to customer concerns and making changes based on those concerns.
Unilocal WORKS!

Don’t bother scheduling an appointment to be picked up; this location will NOT pick you up. They’ll claim they do, but their driver lies and is out doing who-​knows-​what while you wait and wait and wait, then when you call they tell you the driver waited for YOU for half an hour and you didn’t show, so he left.
Once you get to the location, be prepared to wait some more. They had to wash the only vehicle that was apparently in decent enough shape to rent, and it took nearly 30 minutes to wash. The widows were wiped on the inside with a dirty rag and smeared so bad I had to stop at a gas station after I left just to clean them off enough to see out of them.
While I was waiting for my rental to be cleaned, another customer arrived to get a car as well. She was told that her rental needed an oil change before it could be rented, and that she could either wait for it or take the car to have the oil changed herself! Seriously? Telling your customer to take a rental car to get the oil changed? Not very professional!
The staff is there to collect a paycheck and chit-​chat amongst themselves, little else. They are not there to help the customers, unless the customer is an attractive female, then the guys are falling all over themselves to help. I’ve rented from this place twice now, neither experience has been good. I will NOT be back.

I have rented with Enterprise twice now and highly recommend this location, they are very fast and courteous. I have been greeted kindly both times I have used their service and have nothing but praise for them. The employees are very friendly and helpful. I have rented a small SUV and a pickup. Both rentals were fairly new under 5k miles both, I will continue to rent from Enterprise on University Dr. Cant thank them enough for such a speedy and hassle free service they provide!

Ugh! Such uncaring and inattentive worker. Just there to collect a paycheck… Or maybe it’s their business practices. After all the paperwork, took us outside to our car. The remote key didn’t work (battery must be died or something). The rep blamed on the previous customers; his words was «some renter must have threw the key down and messed up the remote key»… WTF? What kind of worth ethic or business practice is that? The customers paid your paycheck, and you know if that’s true… ugh. To automatically blamed another customer like that makes me wonder wth will they say about me when I leave the parking lot?
Anyways, asked for a different car since I had problem with a rental before where the alarm went off because the remote key was broken and I had put into the keyhole to open the door every time. At first, he was reluctant and insisted it’s just a key. I kept my persistent. So he finally got the key for a new car; it was worse! The car smelled like smoke! He claimed oh I can’t smell anything and I’m a non-​smoker. I was like, heck no I’m not driving for 10 hrs in a smokey car. Is there any other car? Nope. I was in a hurry and didn’t feel too well, so I said fuck it — let me get the other car without a remote key…
He didn’t even utter an apology or even have the decency to offer us another car. Not asking for an upgrade to a sport car; just at least something comparable that has working key and not smell like shit. But nope, out of that huge parking lot — they only have two «standard» level cars… Such horrible service. Will not rent from them again after this time. Side note: I’ll be piss if they’re going to charge me extra now because of my review… Too bad the manager wasn’t there…

Slowest rental car service I’ve ever experienced.