Dunkin’ Donuts

Okay so we all know that Dunkin’ Donuts has the best coffee and the best donuts around. This is the first donut shop that has been in South Huntsville since Shipleys and that was ages ago. Well I was going through the drive thru to pick up a coffee before a long day at work. I had a lot on my mind. I usually order a large iced coffee with cream and sugar and a turbo shot. This time when I ordered, I forgot to say iced! I pull up to the window, the very nice young man took my payment and quickly returns with a large coffee. A large HOT coffee. As soon as I felt the heat from the cup, I realized I had make a mistake in not asking for ICED coffee when I ordered. Knowing that hot coffee doesn’t agree with my stomach like iced coffee does, I ask the young man to please replace it with an iced coffee. I felt so bad! The young man came back within seconds with my iced coffee and a huge smile on his face! He was so kind and helpful even though I was the goof that asked for the wrong thing. He said not a problem and encouraged me to come back soon. That young man made my day. I wish I would have caught his name. Great customer service. I appreciated that.

The potential is here, nice, new building, the staff are po’ed and bitter. There is no pride or warmth or welcoming feeling AT ALL.