A Metro Cab Company

I seriously can’t comprehend how a cab company like this operates in the second largest research corridor in the U.S. and somehow stays in business.
Huntsville is not a big city, and from looking at the driver logs when I was picked up a number of times this past weekend, they weren’t all that populated, so I have a hard time understanding why it takes 30+ minutes between calling for a cab, and calling for a cab, and eventually getting a cab.
It’s ironic from my viewpoint to be picked up in a pink taxi supporting breast cancer and the taxi and driver both reek of cigarette smoke.
While I am not a super fan of UberX, it’s this kind of disruptive business model that will either force cab companies in Huntsville to get their act together, or watch them fold operations altogether. I can’t see them effectively competing with Über from what I’ve seen this weekend and in the long run, the consumer will be real winner here.

I requested a pick up for a ride to the airport and let the dispatcher know I was in a hurry. She said the cab would be 10 minutes and it was closer to 20, but no harm done. Based on my experience and the other reviews I wouldn’t call them if you need a cab REALLY fast, but I think 20 minutes for a pickup is reasonable. The cab driver was courteous, the cab was clean, and he got me to the airport on time. No major complaints.

Worst cab company. I made a reservation the night before for a pick up the next day. I called that morning to confirm the reservation and they had the wrong pickup address. I corrected the address and they were still 25 minutes late. The cab was filthy and smelled like smoke. Don’t call them if you want good service or an on time pick up.

Don’t expect quick service! Call 45 minutes ahead if you want to be on time anywhere! I’m very disappointed, had to use them twice. Both times, HORRIBLE. Do not use this company!