Chesapeake Collision

The price was on the high side, but the repair and paint was very good. However, even though they were quite friendly while visiting their shop, after I left, communication basically didn’t exist. They are not the only business that does this, but I really hate that. It’s just rude and very unprofessional. This was not my primary car, so I didn’t need it back immediately, but weeks would go by where we were waiting for some part and I was never called with any kind of update. I always had to call them to get a status. Did I say how much I hate that?
During all this time I needed to retrieve something from the car and I saw the way it was stored. Yes, it was indoors, but in a tiny, leaky, little metal shed around back that some birds had nested in the ceiling above. There was poop all over my car, eating away at the paint and it had obviously been there for a while.
After several months, all parts had come in and the repairs and paint were finally completed to the rear of my car and I was told it was ready. I think this was the first call from them! When they brought the car around for me to take home, it was obvious they had washed it since I saw it last, but apparently the birds had done their thing again after that because there were gobs of bright white bird poop all over the driver’s side window and door. The driver who brought my car around, had to have seen this when he got in, but didn’t bother to clean that area up. He just brought it to me as is. I thought that was pretty stupid.
As I’m checking the repairs on the back, they look great, but I see the new paint has been chipped in five or six spots. Then I realize, someone had stolen the brand new chrome logos by prying them off the back of my car with a screwdriver or the like apparently after the job was completed. When I pointed this out, I was told the paint couldn’t be just touched up, the entire back door would have to be repainted again. So, now we launch into weeks of waiting with no status calls again. Finally, I call them and tell them to just put new chrome logos back on and I’ll take the damn car. Even though the repairs were north of $ 2k, I had reached a breaking point and was sick of them.
Would I use Chesapeake Collision in Huntingtown again? Hell no!