Sno-Haus

Nick in the snowboarding department was a great help!!! He spent over an hour helping me find the perfect boots and binding and ensuring everything fit the right way (I must of have tried on 4 – 5 different models and sizes. He was patient and informative. It’s great to see young people take so much pride in customer service. I would definitely recommend and return as a customer.

I just used my TUBBS snow shoes for the first time that I purchased at your store and they were awesome! Once again I got got a great product and the staff was very helpful recommending boots for me. I also purchased my cross country skis there years ago and the guy helping me switched out the padding in my boots so that they were completely comfortable! Great service, great equipment!

Horrible customer service. After you buy something good luck getting any service. God
Forbid you need to return something that will not happen here. There is no customer loyalty and the return policy is bogus. I have been coming here for years and will never go back. Stay with dicks or sports authority. My friends and family who come here will no longer be coming back due to the same problems I state in my message. But the best part is the owners and manager seem to not even care about losing the business. In this economy I find this mind blowing.

terrible customer service and rude management! Spent thousands of dollars worth of merchandise and was given an attitude over a return $ 20 dollar price adjustment because Sports Authority had the exact same merchandise at much cheaper prices. Save yourself the hassle and go to a larger sports department store where you will find the same merchandise at a cheaper cost and receive way better customer service if you need to return something. I have been going here for years and used to love it, but the management I experienced today was unprofessional, rude, and overall just horrible.

The selection of the stock here is great. The store has many options for everyone from experienced snowboarders/​skiers to someone just looking for a warm winter coat. The men’s and women’s selections have a really wide range of products.
However, I was so disappointed with how I was treated when trying to return an item today. My husband and I spoke with one of the store managers who was not helpful at all and frankly was unprofessional and rude. For this reason we will not be returning and I will not recommend this store to family and friends. We were disappointed because we have bought items here in the past and have been happy with the products but the return policy and customer service we received today was horrendous.

So I just learned how to snowboard a couple months ago and have started to come to Sno-​Haus for all of my equipment/​winter gear needs.
This place is awesome from the inside and out! (i.e. log cabin façade) They have all the winter-​gear/​brands you could be looking for. The large space offers two floors for snowboarders and skiers, rentals, toddler/​young adult sections, and equipment repairs/​adjustments. Sno-​Haus is truly your one stop shop for everything related to winter sports!
My biggest complaint and why they don’t deserve 4 – 5 stars, is their overall customer service… it sucked! Just about every employee I spoke too wasn’t very approachable, friendly, enthused, or patient, especially with a new snowboarder like myself. They’re definitely knowledgable about everything, but it’s like pulling teeth at times trying to talk with anyone :-/​
I shall return purely because they are the only winter sports shop in the area and offer a very wide selection of everything I could need. Prices aren’t that bad either, regardless of your budget. Though, they should seriously consider themselves lucky that’s their’s no other competition in the area.

Friendly and knowledgeable service! We had been looking for a specific jacket in a specific color, which they had been sold out of. We bought a pairs of ski gloves and figured we’d have to search online for the coat. After we left we received a phone call letting us know that they had found the coat at their other location at more than 50% off! They even shipped it to the location that is closer to us. They were so sweet and really went above and beyond to help us out (and save us money!). We will most definitely be going back for all of our winter ski and snowboard needs.

For an island with no real mountains and mild winters, a shop like Sno-​Haus seems crazy!
Sno-​Haus has some of the best brands and selection in the industry, as well as really professional staff. Even in the Adirondacks where I used to ski, there were few stores that could hold a candle to their incredible stock. My girlfriend and I come here before we suit up for our trips to Quebec, this place can’t be beat!

Great shop!
From the second you walk in you are transformed to a wooden cabin in Colorado and instantly make you want to strap on your board and shred a mountain. They offer a great selection of boards ski’s and enough apparel to keep you warm for seasons to come. The staff is always friendly and willing to help you with anything you need. It’s my favorite shop for anything snow related and also does great tune-​ups. This is the only shop I go to and will keep going to for years to come.
Thank you Sno Haus!