Fronteras Del Norte

I’ve used their services before and I’ve never had a problem with them but today when my brother bought a round trip ticket to Las Vegas to visit his son, he was told that his bus would be running late but they weren’t sure how late… turns out his bus was three hours late! Seriously!!! 3 hours late! He was getting to Las Vegas late enough as it is, now he’s getting there at 3 in the morning! This is unacceptable… this is the first time something like this happens and I really hope this is the last time! I will change my review when I experience a different kind of service from them.

I have to say I had the worst experience ever. On the way to Yakima Wa the bathroom were dirty and gross. On the way back the heater wasn’t working and it was freezing cold that you just couldn’t sleep or relax. When I got back home I called and was advise to contact Sonia which she is office manager, well I have to say for being office manager she need more office training and learn to return phone calls when you tell passenger or a customer you’ll call back. It took me a month and a week to resolve my problem (complaint) she intact told me I would get a refund and get half my money back and said I can go by the bus station and pick it up and when I got there I only receive partial of my money. I personally advise that ALL employees get better training when dealing with customers specially a manager. If they had a good qualify and office skill they’re wouldn’t have unhappy customers. I sure will not recommend this place to no one and I will not travel with them NO MORE!!!