Verizon Wireless

I wish I could give this store negative stars. I have had three bad experiences at this store and I will NEVER go back. Recently my 13 year old daughter’s iPhone was acting up. We took it to this store to have it looked at. A sales clerk named Negin looked at the phone briefly then proceeded to berate and accuse my daughter (in a very condescending manner) saying that it wasn’t working because she «must have over charged it», then she changed her attack when she looked into the tiny little slot where the charging cord plugs in and said «oh, you must have got it wet! See it’s been wet!», Negin proceeds to tell me that I will have to pay a $ 200 deductible and the insurance company would send me a used phone to replace this one since its «obviously destroyed on the inside» (her words). By this time my daughter is crying and telling me that none of those things happened and that the screen just stopped turning on! We left the store so that I could calm my daughter. I decided to go to Gadget Parts down the street and get their opnion. The tech at Gadget Parts was very friendly and sensitive to my daughter’s feelings. He looked the phone over and proceeded to press a couple of buttons on the phone and performed a «hard reboot» and viola the phone turns on just like normal! I went back to the Verizon store and spoke to Negin and her manager Alejo and explained how upset I was about the treatment we had received and that they seemed to not possess the technical expertise necessary to even attempt a reboot of the phone. I was also really upset about the pathetic customer service provided by the sales clerk, Negin. All the manager could say was Oops, Sorry! The customer service at this store SUCKS and is probably the worst I have ever experienced anywhere! Save yourself sa ton of time and grief and go anywhere else but this store. Shame on you Verizon for subjecting good customers to this kind of incompetence and piss poor customer service.

Because I had such a positive experience last time, I went again to this Verizon to get several things done. Worked with Kristine Cordero. She was professional, thoughtful, and best of all, not once tried to sell me anything. She actually saved me money because she saw I wasn’t using anywhere close to the data I was paying for and thus gave me a different plan where I paid less. It’s people like Kristine that will keep me going to this Verizon whenever I need anything to do with my phone or iPad.

I had a great experience today with Carlos at this location. He was very informative on exactly which promotions would benefit me and instead of just getting my phone activated, I also got a great deal on some new gadgets and he even lowered my monthly bill! Thank you again Carlos! My son loved his new tablet.

Ever been car shopping? That’s what this felt like. I was at this store for 3 hours to upgrade to a new phone and they haggled with pricing and features and data and insurance and wifi packs, and more. The accessories are extremely overpriced, no refunds, even after they overcharged me and said they were applying a credit back to my card-​which they did for $ 1 when it was supposed to be $ 10. Painful experience.

g r e a t c u s t o m e r s e r v i c e ! !
these guy’s are awesome i first went to the store on beach and heil which they told me that was the corporate worst experience ever i waited forever in line and when i finally got help they had a bad attitude i just left i felt rushed and then i stopped at this verizon store and the experience was the total opposite i was helped right away the rep was very patient calm helped me exactly how i needed him too and answered all my questions i worked with toha but everyone else was involved they made the experience fun while i was there highly recommend if you have verizon to come see one of these guy’s you will leave satisfied i sure did!!!

This store is AMAZING had a great experience overall all the reps are very knowledgable and Extremely Helpful I worked with the store manager Isabel and my experience was Great I highly recommend this store all the reps their were very Kind And Respectful never had better service thanks a lot :)

Ever since I got my bill nothing I talked about in the store reflected on my bill. I never get insurance but I have it now without my ok. The guy said one thing and then put another on my bill and made me sign for it.

THIS IS A THIRD PARTY VENDOR, NOT AN ACTUAL CORPORATE VERIZON STORE
Being such, they are able to set their own rates and adhere to business practices which are less than honest. Although they are an authorized Verizon retailer Verizon will not be able to do anything for you if you have an issue with this stores service, which you almost certainly will.
After deciding on our phone and plan Carlos told us there was an incentive for new customers, which was a choice between a tablet or a hot spot which uses your data plane to provide wifi to devices other than your phone. He assured us it was free and there would be no charge on our bill, so we accepted the «free» device. Lo and behold, when our bill arrived we were charged a $ 10 dollar monthly fee for that device which would be charged for 24 months. We immediately called and Carlos claimed that he had explained those charges to us. If he had said there would be a charge I assure you I wouldn’t have taken it. We attempted contact with the store manager several times to resolve the issue. We were always told she wasn’t available andwould call us back, which she never did. We went to an actual Verizon corporate store, where we were told we had essentially been «upsold» and there was nothing that could be done.
There are enough Verizon stores in the area which will provide honest service backed by Verizon. Go to the store up the road from here and spare yourself the trouble.
DO NOT RECOMMEND.

This review should be NO STARS ! This is about Verizon as a whole company! Verizon falsely advertise that with a 2 year plan you can get the new iPhone 6S for $ 199 ! Don’t be fooled! We said we would like to pay the $ 199 up front on plan instead of payments. Nope! Not an option! You have to pay $ 27 a month for 24 months! Who’s doing the math here?! That totals the FULL price of the phone!!! Plus another $ 20 access fee a month on top of it! If you go out and purchase an iPhone on your own and sign up for the same plan, they DOUBLE the access monthly fee to $ 40! What the hell? Because they are the only cell company that has decent reception they ream they’re loyal customers? And… How come every verizon employee we talked to gives you a total different estimate?! This is one of the worst retail experiences I’ve ever had!!! Way way Worse then dealing with a shady car dealer! It left me ANGRY, stressed and saddened they treat their customers this way!!! Crooks!

Scam, scam scam.
Carlos makes you think he is giving you a «deal» and then scams you. He guaranteed that my bill would not be $ 1.00 more if I switched my plan around in order to upgrade. I now pay $ 100 more A MONTH! (And paid $ 300 out of pocket at the time, which there is no record of.) The main Verizon store says that there is nothing they can do and they are constantly getting complaints from people being ripped off at this location.
STAY AWAY!

Super helpful great to work with helped us transfer networks and made it entertaining at the same time really great people to work with two thumbs up

First of all this store isnt a real verizon store, it is a 3^rd party store which I didn’t know which means they charge for more stuff than regular stores. Real stores give you the Sim Card for free with a phone (that is what verizon’s customer service on the phone said). This store made it seem they explained everything in the store, but don’t show numbers on screens or papers when you sign. Then I got home and got an email from verizon and saw my invoice. I asked if there was a contract for the device they sold me and they said no, but when I got home, I was getting charged a $ 40 connection fee on my account plus if I cancel, $ 174 «contract cancellation fee,» so it was a contract. The guy at the store tried to make it sound like I was getting something free with my phone and that was included in my plan, but it wasn’t. I also didn’t know what I was paying for exactly because he made it sound like my phone’s new case was included with the phone and it wasn’t. The list goes on. It has been terrible trying to return things and also talking to REAL Verizon who is not happy with them! SO they charge you for extra stuff and some things that they didn’t even do. They charged me for transferring my «data» to my knew phone yet I did not have my pictures or contacts. They put my old sd card in, but I was missing contacts etc. Then the manager said that they just charge that to set up the phone. Seriously I can just order my phone on
and set it up myself and not spend 3 hours in the store and get swindled with extra charges.

I called this location because it was the nearest to my house, but they refused to answer a simple question over the phone and told me I had to come to the store. Sales tactic? Maybe, but I went up the street and bough my iPhone 6 where I felt more respected.

Total Scam. My elderly father went to this wireless store after losing his phone. He makes a dozen calls a month and has never sent a text in his life. Once these monsters got done with him the had sold him an ipad, a Hotspot and 7 accessories he will never use. They totally took advantage of his situation to lock him into a new contract for almost $ 200 a month. I hope it was profitable for you to scam the elderly. Criminals…

I hardly leave reviews but today’s service I relieved was ridiculous so it’s very much needed. I didn’t get the name of the guy «helping» me but after telling him I just wanted to get a new iPhone he was trying to push me into signing up for a new plan called the edge. Which I had no interest in getting. He said we would need to upgrade our plan to double the data and it would «only» be $ 10 a month and that with this edge plan I can pay $ 27 a month for my phone for two years and that they give you a $ 25 discount for the duration of this two year payment plan so I would only be paying $ 2 a month for my new phone! What a rip off. I would actually be paying $ 12 a month cause you’re making me up grade my account. Which I asked if was necessary and asked if we are going over our current data and he said NO! So now he’s really trying to sell me something for his own benefit it seemed cause it wasn’t going to do me any good. I told him multiple times I was not interested in that and he kept trying to talk me into it. Finally I asked if he receives commission if I sign up for this plan he was pushing and he says «oh, that doesn’t really matter» I said that’s not an answer to my question and he finally said YES he does. So I said ok, so this has just been a sales pitch and thanked him for his time and left.
All in all I was very disappointed in this Verizon location which wasn’t even a real Verizon store and he couldn’t even tell me what the difference was between the stores. Talk about no customer service.
If you want to get railroaded with hard sales pitches and end up getting ripped off this is the store for you!

Went to this store to take advantage of Verizon Wireless’ ‘Grads & Dads’ upgrade offer. Traded in my iPhone 5 for an iPhone 6. Fantastic offer, great deal on phone plus $ 200 in accessories! Carlos was very nice to work with. Three days later I returned to the store to exchange one accessory item for another. Noël assisted me and I had NO problem, even though I no longer had original packaging. Very pleasant experience all the way around.

Do not come to this store unless you want to be ripped off!
I was looking for a new charging cord for my iphone 6 after my dog chewed mine up. My phone was at 13% and I need my phone for work so I was desperate and looked up the nearest Verizon store. Carlos told me that it was $ 49.99 but he would give me a discount so I’d only have to pay $ 39.99. I was shocked at the price for just the cord but he was like you know apple they’re expensive. So I bought it, went home, and looked it up on the internet just because I was so surprised! On the official apple and verizon websites, it was only $ 19.99!!!
Luckily, I live near the store so I was able to quickly return to tell them that I saw the price online and would like to either return it or get it for the same price that the Verizon website has it listed for. He had to call his manager who said no to giving it to me for the lower price and then it took me over ten more minutes to finally get my refund bc we had to wait for the manager to text him a refund code and then he had troubles inputting the code. Even if the in store price is supposed to be more than what’s listed on the apple and verizon websites, there’s no way that it should be more than double the price!
Afterwards, I went to a T-​mobile store nearby and got the charging cable for guess what… $ 19.99!!!

SCAM ALERT! DO NOT GO TO THIS STORE!
They are not an actual Verizon, but a franchise store that can sell Verizon products. They want your money, not your patronage.
Upon first entry, the staff seemed very helpful and cooperative to help me and my friends open a family account and order new iPhones. They charged our credit cards with ease and gave us the bill, then promised our phones would arrive within 2 weeks. Three weeks came and went with no notification from the store with information about our phones. We had to take the initiative to contact Verizon to get an update. In every conversation, the staff would have no information about the location or estimated arrival time of our phones. They «apologized for the inconvenience» but made no effort to support us as new customers. Something felt very shady about this deal.
After my friend called Verizon Corporate, we found out that this store was a «franchise» store (not associated with Verizon, but able to sell their products). Corporate sensed something wrong with the deal as well and recommended we immediately cancel our account with this store and deal with Corporate Verizon directly (Costa Mesa).
My friends and I, with bills in hand and Corporate on speed dial, visited the store to cancel our accounts. The employee who had originally helped us had «transferred to a new location» and the manager was «out for the day,» so we were left with a new employee with little experience of «this store,» but was somehow able to manage the store by himself… I digress. After much waiting for the employee to «research the problem» and «call his manager» to see if it was «possible» to cancel our accounts without the phones being delivered, we had to leave in the same situation we had when we walked in.
Another call to corporate lead to them calling and cancelling our account on their behalf. We had to call our current providers to cancel the transfer of our phone numbers. After month later, we were able to get our iPhones by opening an account with Corporate Verizon with expediency and great customer service.

Do not go to this store!!! It is an «authorized» retail franchised Verizon – which means they are all about commission, not helping you save money and not a part of the corporate! The workers are nice, I give them that, however, they lie to you to keep your money.
I went here with my sister and friend to get a family plan and they charged us 199.99 $ and said our phones would be in the store IN A WEEK. I go back after a week and ask if they had our phones and I got attitude back in return and them saying: «don’t pay attention to the paper and the date it says – wait few more days.» I left feeling bummed cause I want my iPhone 6.
Today, my sister and I went to the corporate Verizon stores and they said we need to cancel with this store, get our money back, and go back to that store and sign up with them because it’s more safe and secure. We go back to the beach & Atlanta store and talk with Daniel, who calls Isabel, the manager and states they cannot cancel our order because they need the phones to do so. WHAT?! Ok. Doesn’t make any sense. Long story short, we got the manager from corporate to cancel our order and to call us tomorrow. Thank you Verizon on Harbor in Costa Mesa to be genuine and not scam artists!!!

Thank-​you so much Isabel Gonzalez, Manager, you made my experience of loading all my information from my phone someone decided they needed it more than I when I left it in a restroom, Yup, my mistake, but thank goodness for insurance. I’ve been using their store for some time now and everyone is always courteous and knows what they are doing.
Pam G.