US Post Office

SUCK CENTRAL IS RIGHT as another reviewer mentioned about this post office on Atlanta. Let’s just close it and get rid of these federal employees who seem to think they can bully customers around. My mail get’s missed every other thursday. Never the same post person they think it’s funny when your paycheck doesn’t arrive apparently. Even when you call to complain to «Alex» he gets defensive right off the bat and argumentative… Hello Post Office. guess what you may be a federal agency but you don’t get to treat people like shite.

What the heck? Can’t afford lawn care anymore? is it that bad? Looks like gardener isnt showing up. Weeds everywhere.

Horrible post office. They have lost mail that was registered. I filed complaints, and the tracking only shows the item is perpetually riding around on one of their trucks, never to be delivered. It arrived at the post office, got on a truck out for delivery, and never made it any further. Years later, it’s still on the truck after a lengthy investigation. The carriers have not left notices of an attempted package delivery, leaving me no idea that a delivery was attempted and items are sent back. I have had many days when they did not deliver my mail at all, and had to walk up to the truck and insist that they look for my mail. At that point the carrier gives me my post, but this is AFTER he leaves my neighborhood. Another carrier marked my amazon prime package as not able to deliver because of the wrong address, and sent it into the perpetual tracking system; nothing was wrong with the address, just the carrier. No one wants to help sort out this problem at the post office. Incompetent, and they don’t care. I cringe when someone wants to send me something regular mail. Chances are very good that it will never arrive. I would rather pay extra for fedex than depend on this place. I have seen post offices in third world countries that are more effective than this one.

This Post Office would be out of business if it were not for Landmark (retirement community) and the Senior Citizens that feel secure in using the system they grew up with.
It is true that the USPS workers are nice people. Kind of like the retiree ushers at Angels Stadium. Completely worthless, but absolutely pleasant. Unfortunately the smiles only go so far and the front folks are not capable of solving any problems. The supervisors, whom take about 15 minutes to come up front are simply incompetent and rude.
Aside from buying stamps, each and every process executed here seems to be a chore. Watching them ship a package to Vietnam and explain the best option was $ 90 was disgraceful. Watching them charge a pre-​teen boy $ 9 to ship an envelope was ridiculous. And standing in line for over 30 minutes as they methodically exposed incompetence to each of the 4 –8 customers in line a majority of the time I stop in is mind numbing.
Try tracking a package; they can’t.
Try placing an insurance claim, they can’t.
Try sending cash? It is uninsurable because you have to have a receipt for the goods.
The younger generation will demand better service and sadly USPS will be replaced and gone very soon.

The people working here seemed bothered by my questions about a delay in my change of address. The man helping me literally blew me off because he was too busy to give me a hand. I miss my old post office. They were much more helpful.

I usually go to the Garden Grove post office which is closer to my house. But Huntington Beach post office is more convenient when I’m heading to work and all I need to do is drop off a package or mail. In comparing the two post offices, Huntington Beach is way better. The staff is friendlier and service is faster.

Take a ticket number and get in line! When your number is called, come to the counter to get help. There is 1 self service kiosk machine available too, which is fast & convenient! :)

Not sure why this post office has negative reviews for customer service. I live down the street and the workers here are so helpful and friendly. Maybe they see me often and treat me differently, but I don’t think that’s right– I see them laughing and helping others with a smile. Joe and the other older Asian male are so so nice! They help me continuously and are always willing to give advice on how to save on shipping. Joe is a joker, he seems to always be in a good mood! I love this post office and my po box loves living here also :)

Probably one of the nicest Post Offices I’ve used. And I do a lot of shipping. Today I had a very helpful clerk (Jamie) that pointed out I could save a few dollars shipping my item using a Flat Rate Box instead of my own packaging (the item was very heavy and going to the East Coast). That was so cool!
And speaking of cool, this PO has air conditioning. Sweet!
So… HIGHLY recommended!

Sara I’m with you on that one. If I could give this post office a zero I would too. This is the most disorganized business. Last Christmas they were out of holiday postage, so no big deal right? Well a week after Christmas their holiday postage shipment arrived, and it’s April 4^th and all they have is holiday international postage so I am having to mail letters with holiday postage in April? When I ask them how stupid they are they just shrug. But if that was my only gripe I wouldn’t have bothered posting a review. I normally ship from my work as the mail box goes directly to the main Santa Ana post office and my stuff gets shipped with no delay. This location has packages all over the counters like they are returns at a supermarket check stand. How do the employees know someone isn’t going to just walk off with a package or two. Last week I mailed a large number of orders and I’m getting emails from my customers stating they haven’t received my shipments. This is not the first time this has happened. I’m constantly having to re-​ship my items because my letters are not being delivered. I will never, never ship from this location again. They are nice but incompetent. The manager lady is pathetic too. On Saturdays when the lobby has no less than twenty people in line with two clerks, she comes out from the back and says, «is anyone dropping off or picking up?» Really? OPEN A REGISTER! I just don’t know what else to say? Incompetent? Well yes!

Chapman is awesome! Usually we can’t find people who know about their products or business, but Chapman reminds me of service with a smile. Kind of rare these days!

Customer service is great until they have to do something. I talked to a gentleman about picking up my package and he said that it hadn’t been processed yet, and that it would be ready for pick up in a couple of hours. I waited and called back and got a different lady who answered, and was EXTREMELY unprofessional and rude to me. I feel sorry if you have to deal with her. Try being professional.

I stopped by to drop off a package and they had a lot of people at the register to get you in and out. Very friendly workers and helpful like a local town post office. I love that they have a mail box you can drive up and drop off.

If I could give 0 stars I would. I am a Realtor, I use EDD, mailing to my farm. I drop it religiously on Tuesdays in hopes for delivery by Friday/​Saturday (never mind the USPS website says 1−3days) sometimes it takes 1 day, sometimes 1 week.
The problem being is I do it every week sometimes the get my postcard on the same day (HUGE) waste of money! I thought the post office needed business.
After calling USPS and taking to the branch manager, no help. I hope the Post Office does go out of business!!!
I do like the people that work at the counter, it’s not their fault. It’s the branch manager, who was Herb, now Tom. 714−963−0621 if anyone needs the #.

Great customer service from the employees. They did all the work and gave me a few pointers on shipping more efficiently next time.

My mail was stolen out of the large drive-​up mailbox out front and some of it was scattered on Newland. The mail included bill payments with checks included. When I called to ask if they could help me with the stop payment charges on my checks, they said there was «nothing» they could do, but were aware of the problem. The woman told me to «go inside» to mail my bills from now on. DUH!

Joe is awesome! Thanks for always making what could be a stressful experience a pure delight:) and for offering your helpful advice. My husband and I look forward to our visits because of you and staff!

Where’s my old friend GW?

The Postal Clerks at the Huntington Beach Post Office, Warner Avenue have always been great. You wouldn’t believe the c**p people give them sometimes, and day after day year after year, they still serve with a smile. I’ve sent things to Italy which ½ the time is stolen after it hits the Italian Postal Service, then when you go to mail something, you’re in line for over an hour, then when you want something to be mailed, you have to bribe the clerks. US is MUCH better. Problem is
they get awful employees from time to time, but they can’t touch them because the Union protects awful service. The good employees can’t stand them, but can’t do anything about it. HB Rocks!

Roomie had a package sent to him from Brasil on 11÷29÷10 via Priority, International 3-​Day service. After 2 weeks, it still hadn’t shown up. The sender checked the USPS website and tracked it. The USPS website said it had been delivered on 12/03/10…NOT…
The package finally arrived on 1÷20÷11. When Roomie asked USPS why the website said it had been delivered over a month prior, the response was:
«Well, the USPS has the ability to deliver International packages at its discretion.»
Well, Boo-​Fuckin’ Yah… thanks so much… apparently there was no discretion at taking money for a 3-​Day delivery and then getting it to you when ever they feel like it.
God Bless the US Government and their public servants.
**Yelp «Edit» Addition to Review: While only Roomie is mentioned, I had involvement with the contents of the package as well. :)