United Medical Imaging

This was a bad experience for me. I had a 12:45 appointment and an hour still sitting in a waiting room. They have the TV with soap operas on and the volume so loud that the office next door I am sure could hear it.
I finally asked someone why it was taking so long but go no kind of real answer.
I have now cancelled and requested a different compaby through my administartor to do my MRI

They are amazing. The staff are incredibly friendly and gentle. The radiologists are top notch. Elizabeth the office manager is outstanding. Hopefully I don’t get injured again but if I ever need an imaging study, I will definitely keep coming back.

Staff is kind, all ladies, very friendly and you get what you come for. An Xray lol

Friendly staff from start to finish. I came in here to get a MRI on my knee. First was an xray on my knee then the MRI. Both technicians made my experience easy. The MRI technician told me since the mechine is loud, he puts on a headphone for me to listen to music. Of course it was a 15min procedure so I just took a nap while the MRI mechine was scanning my knee.

I went here for a mammogram and an ultrasound of my breasts. The lady who performed my mammogram was just plain rude from the moment she called my name from the waiting room.
She took me to the dressing room and told me to undress. She did not say what I could keep on, what I should remove and what I should put on and in what direction. I undressed from the waist up and put the gown on with the opening in the back. I then waited for her to come back but she didn’t so I came out of the room and looked for her. She told me to have a seat while she prepared the machine, so I was playing a game on my smart phone while she prepared the machine. She then told me I needed to turn off my cell phone so it didn’t interfere with her machines. that’s a new one …
Then she was standing on the left side of the machine and called me to come closer. Where do you want me to stand? She never indicated so I stood in front of her since I assumed she was standing where she wanted me to stand. Nope! Not only did she say «don’t stand in front of me, and you have the gown on backwards.» I responded by saying «you never told me what to put on and how.» She replied” How many mammograms have you had? You should know how the gown is to open.“
Now I’m pissed.
I asked to stop being so rude to me and she said «I am not being rude to you.» It turned into a shit show real quick. She had me sit down between shots so I turned my phone back on and decided to take pictures of the machine and refused to speak another word to her.
She was so very rude and unnecessarily rough. When I was finished, I spoke to the office manager who said because she is Asian, she doesn’t smile. REALLY?
I called bullshit on that one and asked to fill out a complaint form. I did that and I let her know I will never return there if that employee is still working there.
Now I understand why the appointment was so easy to get. Nobody wants to go there.
Stay away ladies… go to Hoag or Orange Coast Memorial where you are treated with respect.

Last week I took my 4 year old here to get an ultrasound. She needed to drink 40oz of clear liquid prior to her appointment. For all of you with children, you can understand that I was very concerned about her being able to hold it without having an accident.
We arrived to our appointment 15 minutes early to fill out the paperwork. I wasn’t greeted but went over and added my daughters name to the sign in sheet. Elizabeth (just called to find out her name) was watering the office plants and noticed me filling out my new patient paperwork while trying to get my little girl to drink some more water. She came over and asked me how much she had already drank, then grabbed a Styrofoam cup and asked my daughter if she wanted to go see the machines. Elizabeth looked at me and explained that walking around would help the process of the water getting to the bladder and she would be right back with her. By the time I was done filling out my paperwork, Elizabeth was back with my daughter and the water bottle was over ½ gone. She had her drink a glass at every machine and she talked to her about what that machine did.
Within 2 minutes of their return, a young lady behind the desk started asking me information about the weight and height etc. of my daughter. Right then, my daughter started to do the potty dance and saying she needed to use the restroom. Elizabeth interrupted the young lady letting her know she could get that information from me after and took me back to the ultrasound room introducing my daughter to her «friend» the technician. She even stayed in the room with us for a bit to make sure my daughter was comfortable.
As a mother, this meant so much to me. I was extremely concerned before arriving because I didn’t want my daughter, who doesn’t have accidents, to have one while waiting to be seen. The technician who did the procedure was extremely friendly and engaging with my daughter to keep her comfortable and still while having it done.
I can’t say enough great things about Elizabeth. I wish all doctor offices had an Elizabeth there. She surely made an uncomfortable appointment completely pleasant for my daughter. I can’t thank her enough so I thought I’d Unilocal about her.

Arrived 15 minutes prior to appointment to allow time for paperwork. Finally called in 20 minutes after scheduled appointment time. The person could not pronounce names so instead called by spelling names. After preparing for mammo was led to another waiting area, 10 more minutes. Technician accepted cell phone call of a personal nature and directed me to have a seat while she finished conversation. Thought I would never escape that place!

I went to my Chiro because I had a hurt my shoulder playing volley ball. My Chiro was concerned so he sent me to UMI for an MRI. I was amazed I was able to get a same day appointment! Not only did I get an appointment the same day, but I left their office with a CD, and my doctor had received a faxed report by my later afternoon appointment allowing me to go back to my doctor for treatment after my MRI. To be honest the thought of getting an MRI had really freaked me out especially because I felt like everything was happening so fast, but the staff at the office was so friendly and professional it immediately put me at ease! I would definitely recommend this place should you need any imaging services.

The staff was very friendly and the technician made feel at ease. Good job guys!