U-Haul at Beach Blvd

total untrained morons. when they were not busy at all, i waited for ½ hour for someone to attach my trailer– then did it myself and drove off. idiot manager ran after me into traffic on beach blvd trying to stop me! lucky he didn’t catch up to me or my guard dog would have ripped his arm off… this was about a year ago. i hope by now they have a new staff.

I came in to buy a few boxes. The gentleman at the desk asked me some questions as to what I was planning to ship. He spent a lot of time with me explaining how to pack everything so there is no damage in shipping. He was VERY kind and even carried my boxes out to my car. He then explained to me different ways to ship the boxes at a cheaper rate. I was extremely impressed with his professionalism.

They did it again! Amazing service by Rich, his skills as a auto mechanic are very helpful. He added 5 marker lights to the back of my 2002 pop-​up Aliner trailer & handled the complicated wiring like a champ. He was also very patient, he nicely showed me everything I did wrong. I would never trust that work with anyone else.
All of the staff there is very efficient & nice
Beachside mobile notary
Serving all of Orange County
714−363−7468
Deanne Dodge

Horrible, fkuc up place, please uhaul train your staffs better. I stop by to purchase a tape roller the guy told me to move my car first «there were no parking available» c’mon stupid ring me up take my money first before you ask me to leave the store… Horrible customer service…

Horrible. The guy who gave me the truck was nice but they didn’t explain that you have an exact drop off time. I explained the guy didn’t go over a specific time he said «we close at 7 or just bring it back to us tomorrow whatever works for you. I thought there was drop off hours. Then I’m at work getting a voice mail saying i am being charged another 20 $. I’m willing to bring it over on my lunch 2
½ hours past my «drop off» & they won’t prorate the charges or anything to work with me. I’m not even using the truck it’s parked at my house. Will never use them again& I will always tell people to go to any uhaul but this one. With their shitty attitudes & non helpful tendencies.

Ok, let’s get some more training at this location so when the manager isn’t there the employees know how to handle the business. Had an online reservation and my other party was turned away because the manager wasn’t present to authorize the transaction. When I called customer service, they said they should have just done the rental and had no idea why we were turned away after having a credit card on file (not to mention a customer history because this is my 4^th rental from this exact location). The employee made no effort to find a solution for us and delayed us 2 hours from our original pickup time. He proceeded to have attitude instead of helpfulness throughout the transaction. I would recommend you call their customer service number ahead of time to expedite the transaction especially on Sunday’s because that’s the day the manager is not there. Very frustrating. Not an easy transaction and horrible customer service. Get some more training for your team or make sure your best people are running the place when the manager is off for the day.
Two trucks ago… they entered the wrong truck number. When we went to turn it in there was some confusion on the other end and it appeared we drove thousands of miles because the wrong odometer reading was put on our contract. Luckily it got sorted out at the Cathedral City location, but makes me wonder how the wrong info got entered to begin with. The job seems simple to me. The location needs more training for their employees, stay away from this location unless you want a headache. Moving is stressful enough.

I came to pickup boxes and the guy working wasn’t friendly. I felt like I had to force him to even talk or explain things to me, as in, if I could get individual boxes, what kind of tape is good for what, and what pricing is. Not a great experience, not coming back. I give 2 stars cos box prices were decent.

Excellent service from beginning to end. Friendly staff, easy pick up (less than 10 minutes) and manager Chris exceeded my expectations when I had questions about my bill. I recommend to everybody!

I have used U-​Haul in the past however this is the first and last time I will ever do
business at this U-​Haul location, The people that work here are very rude, I reserved a truck and when I went to pick up truck they had cancelled my reservation. The big heavy set guy seems to care more about going home than helping 1 more customer before he goes home if he was closed he should of locked the door you never turn away customers. I will definitely be calling the corporate office.
I will never return to this location.

I can’t believe you people don’t inspect the trailers before you rent them out we got home today and started loading the trailer we got there and it was tilted so we looked underneath and the leaf springs were both broken so unsafe so we called and got put on hold probably 15 times in 10 minutes finally we drove it back and they gave us a new one but now my trip is delayed and all we got was a sorry for the inconvenience. There is no telling what could have happened on a 500+ mile drive with 2 broken leaf springs.

The guys here were super helpful and not AR (anally retentive) like most UHauls. They switched out my truck without pitching a fit and didn’t get twisted when I didn’t realize the rented blankets needed to be folded. Ooops!

Rented a 10′ truck for my move from Ventura County to Huntington Beach. This was the closest location and it had a large inventory of trucks and moving accessories. I was able to return the truck with quick and friendly service

After 3 days and countless hours being put on hold only to be transferred several times to a call distribution center, I’m still left with a broken trailer hitch installed by this operation. I’ve even driven to the shop twice to be told there is no one there to help me. I’m beyond frustrated. I will NEVER go back to them for my trailer hitch needs!

I’ve rented 4×8 enclosed trailers from beach blvd uhaul 5 times over the last year. I use them to haul camping gear for my family of six. I didn’t realize how good they were until I got my last rental from the Newport blvd uhaul. The Beach blvd uhaul always has what I need even when it’s for a last minute camping trip. They let me borrow a tripod stand without hesitation. They don’t sweat it if you return a rental a few minutes late.
The Newport Blvd uhaul is not a bad location but the attitude is very different. They didn’t want to loan me a tripod yet extras were laying all over the place. They called me 12 minutes after my rental was due wondering where I was and then tried to charge me for another 24hrs after getting there 32 minutes late.
I prefer the attitude at the Beach blvd location. They seem like mellow people who just want the customer to leave happy.

Chris is the man he allowed me to park my car here for almost a full day until I return the van. Thanks

I rented a pickup here on one occasion and a trailer on another. The transaction was very smooth and I was able to drop-​off after hours. The pricing is fair and the service was good.

Great service from Chris! Couldn’t get the lights working properly with the trailer but Chris helped and took his time. Because of him we were able to rent it and get what we needed to done!

Great experience renting from here. We have used them in the past to move our vending machines and this time, rented a trailer (tow-​behind) to do it and it was much cheaper, and easier to drive.
I think they are too expensive though.
There rates are 29.99/day for the box trucks and go up with size. but they aren’t very straightforward about the .99/​mile (.79 mon-​thurs) that they charge you on top of the rental fee. PLUS you have to pay to fill up the gas.
So to rent and drive only 20 miles, it’d be around $ 60 + gas money.
Service was excellent, guys that work there are all very knowledgeable and friendly. Especially Brandon, he helped us hook up the trailer and got up underneath the car to make sure it was connected good. Great!

Lot’s of inventory. Quick and friendly service. Well maintained equipment. This U-​Haul location is one of the places you want to rent from or buy moving supplies.
This review is the tail end review of U-​Haul and their business while helping a friend during the summer of 2013. The first part of the this move with U-Haul’s involvement started with a different location in Burlingame California at a U-​Haul Neighborhood Dealer. That location (
) is a very poorly run location that you would want to stay way from, But the experience at the other location also set us up to appreciate when we have found a well run location like the Beach Blvd U-​Haul.
Everything we found to be a problem at the other location was completely and totally the opposite with the delightful experience from the Beach Blvd U-​Haul. In addition to the points already mentioned above here are some other great things you’ll experience here:
Snappy Happy greeting. The people working this location really seem like they care. The greeting shows it. Even at the end of the day (as when we returned the gear) you will find a smile as part of your service. If they cannot help you right away then they will make sure your place in queue is kept.
Clean location. The whole lot seem well cared for. Not just the equipment. The grass and trees are well kept. The bathroom is clean enough to trust your kids using it alone. And there was no trash inside or on the lot. Even the oil stains from refilling the trailer brake oil containers looked very light. You just know they clean up messes right away.
A large variety of equipment for rent. And all of the equipment looked ready to rent rather than needing service. Actually the trailer we brought in for the other location looked to be the worst on the lot. Sorry guys!
Well stocked hitch and moving supplies. All kinds of stuff including boxes, dollies, brake adapters, trailer hitches and more. This location can also refill propane containers if needed.
Staff that listens. While waiting to turn in the trailer and pay the bill I had an opportunity to listen to other customers being helped. I would say their questions, concerns, and problems were addressed with the same helpful attitude and knowledgeable effectiveness as when they helped us. Consistently good service is what you should expect from these people.
Overall I heartily recommend the Beach Blvd U-​Haul location for your self-​moving needs.
Please note I am writing this review more than a month after my visit later. So you know their service really stood out for both a U-​Haul, and also against any other type of business.

Got my hitch installed here. Looks like they did a good job. The car smelled pretty bad afterwards, not sure what it was but it smelled like burnt oil or fuel leak.
I originally thought they may have drilled into my fuel tank but the smell is slowly going away.
They did in about an hour and the price was great. A lot cheaper than buying my own hitch and having a shop install it.
However, the installation method provided by the hitch manufacturer is a bit sketchy. Their method is basically «what is the fastest way to do it», and not «what is the right way to do it».
Basically, to cut corners, just drill big hole into the bumper support beam to make it easier to get access to the 2 smaller holes you just drilled to put the bolts in.
The right way would involve a few more extra steps. Like removing the bumper and the bumper beam, then drilling your 4 bolt holes, then tilting the bumper beam on it side, fish the wires thorough the 2 bolts holes and viola. No need to drill a big azz hole into the support beam.
At least that unsightly hole is covered by the license plate.

The online reservation process is so easy, and you can add a bunch of things to your cart like dollys, furniture pads, etc. I was just hoping there was a section where I could pre-​order which day laborers I wanted and add those to my cart too.
By using the online process it saves a lot of time once I get here, so there’s no non-​sense. Just a quick swap of the ID and credit card and the truck is all ready. I’ve used this particular U-​Haul location twice now. Each time it was real smooth and the service was pleasant. When you have a dozen things to worry about when you’re going through a move, this is a nice relief.
I’m not great at driving large vehicles, but the size of most of their trucks is ideal for me. The 17′ is managable and stores everything I need.
Despite the various fees, it’s still relatively inexpensive when compared to professional options.
Like any large company, they have a bunch of terms and conditions, but if you use good sense with the vehicle and your move, you usually don’t really need to worry about them. Just don’t sign that you read them if you haven’t, I recommend you spend at least 4 hours going through every disclaimer. Ok, maybe 7 or 8 hours, or just ask a day laborer for help with that too.

My friend ordered a UHAUL from here for her daughter to move and I was just helping out that day. I had to put it under my name since I was driving the truck.
The service was fast and efficient. The guy found my account immediately and got the requested vehicle. Went over the examination and return policy, and was really nice about when I could return the truck.
When I came back to return, he was still there, and everything was done in 10 minutes.
UHAULS are expensive. It may only be $ 20 a day, but add the miles and the gas you have to refill, and it easily became $ 75. However, since i didn’t have to pay, didn’t matter much to me.