The Children’s Place

There are times as a customer you just realize that the employees of a particular establishment should be avoided at all cost. This location of the Children’s Place really makes me wish their Fashion Island location was still in business. I shop here only because the quality of the clothes is decent and if you are a member of their rewards club and track your points and shop during sales you can save a lot of money on basic items to fill a kids wardrobe out.
My shopping experience there yesterday was the most frustrating I have ever had. I had $ 10 in reward dollars and they are set to expire today. So even though we really didn’t need anything, I thought I would cash in on the bonus cash. Once again, their POS system was down and they could not take credit/​debit cards– cash only. Plus the bonus dollars would not come off of the total. This exact same thing happened at another location in Ontario, CA and they handled the situation way more professionally. I have worked in retail and in restaurants and my pet peeve is when employees over explain their job to me. I was being way more patient than the customers before me in line and even the ones in line behind me. Yet, the younger girl kept implying it was my card was being declined.
So after three other people experienced the same problem she handed me off to my least favorite associate in the store. She’s the older lady that works there and is so rude and thinks nothing of telling people to come back another day like it’s on everyone’s way to and from work. I told her I would pay cash again but she wouldn’t even honor the discount and said it I had to pay full price or come back another time. The manager was supposedly in the back but really should have been in the front preventing the swarms of customers being rudely told their cash registers didn’t work so they would have to pay cash and not use the reward dollar bucks. BTW– These clothes are only worth it if you use a discount or the reward bucks. Trust me they send me an email every other day or so trying to get me to buy something. They lost many customers yesterday and they didn’t seem to care.

This place has the most rudest people that work there I would never recommend coming here again it was so horrible

Very unpleasant visit… I wasn’t greeted and I couldn’t find the tank tops but no one was really willing to help me either they were too busy entertaining each other. There is only one fitting room which for kids is not realistic. My daughter needs to try on a pair of pants and we have been waiting for 25 minutes absolutely ridiculous. I really like this store but looks like I will be looking for another location. Kids are impatient so if you only have one dressing room maybe you should try managing it by checking the number of items people are taking in with them.

This was an averagely decent visit, not great and not horrible. nobody was rude to me and my daughter but they weren’t trying to go too far out of there way either. They have some nice things but nothing that sends up any fireworks. I saw the shopping center coming out of the dentist office and thought maybe this could be alright but like I said I need a little customer service to get my engine going. Just average, no more no less. I read the other review and maybe it was the friendly staff’s day off.

I’ll tell you why I love this store, and specifically the location at Loehmans Five Points. Parking is easy on a weekday afternoon. You can get in and get out with your whiny toddler, have him try on clothes and BONUS there’s no TOYS or other distractions in this store, atleast that we noticed. And there are two large restrooms in the back. («NO,» I screamed «you can not pee in the dressing room.» as he eyed the stool meant for sitting on). The staff is kind and helpful.