Suelene Y Chen, DDS – A Tooth Doctor for Kids

We’ve been taking our son here for the past 2 years now. Each visit has been great and he loves going to the dentist. They truly are great with kids and make the experience fun for them.

Dr Chen and her staff exceeded my expectations! Dr Chen is very knowledgeable and thoroughly explained each procedure. Since we are new to the area, the staff gave us a warm welcome and a tour of the office. Dr Chen is very personable and my son felt very comfortable with her. The office is very kid friendly and very clean. I’m so glad we chose this dentist for our son!

Amazing Dr. Was referred here by a friend. Great bedside manners. Efficient front office staff, very sweet dental hygienist. Super kid friendly office, clean, and Dr. Chen herself is amazing. She meets with you after each patient visit for consultation, recommendations and care summery and review. Even the bathroom is kid friendly. Would definitely recommend her of your looking for a pediatric DDS.

Took my 5 ½ year old daughter here. My daughter is afraid of going to the dentist and we found Dr. Chen on recommendations and Unilocal reviews. The whole office is very kid friendly with toys and movies to make children comfortable. My daughter’s first visit a year ago went ehhhh o-​k. She liked it at first (toys and movies) but would not get in the dentist chair. Dr. Chen did what she could in a regular chair. Taking x-​rays was also hard, I had to hold her in my lap. Dr. Chen was very helpful and did what she could. She told us she deals with this all the time and said we will try and get more done the next time.
Fast forward to yesterday and my daughter was not as anxious at first… When she saw the chair again she got very nervous. Dr. Chen talked to my daughter and gave her options. She eventually got in by herself and did ok even though there was some tears. Dr. Chen told us she needed a better cleaning and it would take a little longer. My wife and I were both afraid our daughter would not be able to get through it. She gave us a few options and we decided to let her try with us out of the room. She made her comfortable for a few minutes then started. We heard a scream or two in the beginning but then it was quiet. YAY! Dr. Chen came out 15−20min later and said all done! We were so happy she got our daughter though a whole appointment. My daughter was all smiles when she came out.
We are so glad we found her and couldn’t be happier.

Dr. Chen is hands down the BEST pediatric dentist out there. My daughters first appointment was so smooth that at her second appointment she went back alone. That is not like my daughter. Dr. Chen is very personable and remembers you and picks up right where you left off after 6 months. My daughter loves going to the dentist and for Dr. Chen and her amazing staff I am thankful!!!

Dr. Bobby in their Brookhurst location is amazing! He’s very patient with my 3 year old and can get her to sit calmly while he works on her teeth. He’s also very up front and honest with me and is overall an awesome dentist.

If I could give negative stars, I would. Don’t be fooled by the cute décor and friendly staff. This office UP SELLS you on procedures for your kids that are not necessary.
After saying my apprehensive son had four cavities needed mild anesthetic and I’d need to bring him in 4 times, I double checked with my dentist.
No CAVITIES!!! I think she targeted the one of my three kids who was actually afraid of the dentist. That way he would come back multiple times.
Playing on a parents desire to not create a traumatic dentist experience «that will stay with him for life» — which is exactly what she told me.
How traumatic must it be for all he unnecessary cavities she is filling.
She will show you films but teeth are different shades so any tooth could look like it has a cavity.

I LOVE, LOVE this place! Dr. Suelene Chen is AMAZING with kids! Very gentle and patient. I can’t rave enough! Both my kids go here, and its the most comfortable environment! Lots of toys and TV’s on the ceiling are a plus, and a great distraction. So glad I chose the right office when we moved here 3 yrs ago.

Never written a negative review, but I had to after the treatment I got from brian and her staff.
I understand medical and dental insurance can be tricky but it is the job of the dental office, especially the clerical workers at the front desk, to take care of these issues and at least follow up. they bill months after and doesn’t follow up to let you know if they run into billing issues then gets lazy and expects you to pay and deal with your insurance. lazy staff and TERRIBLE customer service. Don’t waste your time. Worst part, th know nothing about billing. They taook almost a year to bill for service they performed last December on my kids. They billed the wrong insurance and when asked to bill the 2014 insurance. The clerk who is clueless tells you they can’t do that, billing is the patients responsibly to pay there bills. They then threatens you with collection for billing difficiency. I had to call he insurance for them to call the dental office to settle a bill. Isn’t that that lack of training. I inform them that their office is deficient in that area but the clueless manager ms. brian thinks she is right and doesn’t listen keeps rattling in the phone. Secondly I paid a bill a few months ago for another service earlier this year and was billed again for the service already paid with a $ 50.00 late fee. I called the office who sent the bill and informed them that I had already paid and she said she sees no record. I called the billing manager Ms. brian to find out what the hell was going on. She said she was sorry their systems don’t communicate but confirm that that bill was already paid in full. What a joke STAY AWAY folks it’s not worth the harassment and hassle for their billing deficiencies. The customer service is toxic and they never give you a chance to speak and they always have an answer for everything and doesn’t want to accept that they need to work in their processes. STAY AWAY there are too many options out there for our kids please don’t burden yourself with these losers. A word for the wise

I took my son to this office 5 months ago and was happy with the service. They scheduled another appointment for me in 6 months and said this lcoation will be close down and therefore i should go to another office which is further south. I checked the website this morning and called to the Beach office today and asked to confirm my appointment and the location, and the front desk said I should come here and no to the other place, and i was like, so this office is never closing down, she said no. just Dr Bobby is not going to be here anymore, but just Dr Chen. I was like, then can i just see Dr Chen because this location is much closer to my place, and she said, «No, the other place is only ONE mile from here, so i should go to the other place.» I checked on Google and the other office is 4+ miles away from this office, 9 miles away from my house. I called again and asked if i can switch to Dr Chen now because this office is more convenient for us and my son only see the other dentist once and she said, «No! All the record are there and you should just go there.» I am like. WTH. I have no choice. I asked if she would rather have me transfer to another doctor office to make life more convenient for us and she said that Dr Chen will be on vacation all these times and will not be taking in a new patient and i won’t get an appointment until OCTOBER, and so i should do what is best for my son! And she said because i was not unhappy with the doctoer, but the location, so she can’t do anything about it. LIKE HELL!!! I can’t pick a location! I will give «ZERO» star if i can with this customer service. I cancelled my appointment and moved my son to another dentist at another office location that is more convinient to us. This lady just turns a happy customer to a very unhappy customer. GEZZZ!

Dr Suelene is super sweet and kids love her! My 3 years old is very shy and she felt super comfortable, set in the room with Dr by herself, no big deal! I was very impressed! My one year old was a little bit difficult but no big deal for Dr and staff. Everybody was super nice, the office is modern and kids LOVE the waiting room and all the toys! We’re going to the Garfield location now and it’s great! An overall great experience! Really recommend Dr Suelene Chen!

Ok, well first impressions is that the waiting room is very small but my daughter enjoys it. And I had to give it 5 stars because my daughter absolutely loves going and didn’t cry at all and asked a ton of questions. The dentist, not Chen not another partner, was in charge of my daughter and he was just great! My daughter gave him a big hug when we had to leave and even when we came back to get her cavities taken care of! No tears! Heaven!

I took my daughter to Dr. Chen today for the first time. She was recommended by parents at my daughter’s school. I was very impressed with how skilled she was at putting my daughter at ease. She not only told my daughter, step by step, everything she would be doing, but she also talked to me concurrently about what she was doing today and what she would plan to do in the future. She comes across as both intelligent and personable, which are exactly the qualities I would hope to find in any healthcare provider. I should mention that the staff we encountered at the front desk and in the patient area were all great too — polite, helpful, and always smiling. Although we’ve only been to Dr. Chen once so far, I feel very comfortable that we have found the right dentist and I would definitely recommend her to any friends who ask me if I know of any good pediatric dentists.

Best Pediatric dentist in the area! We tried another dentist who we thought was nice, but it is amazing how much better and more wonderful Dr. Chen is with our daughter (she just turned 3). She goes above and beyond to make it a fun and awesome experience for kids. She is super nice and puts our daughter at ease and our little one actually asks for us to take her for more check-​ups because she enjoyed it so much! The waiting area is so much fun with lots of great toys to play with, but we don’t spend much time there because they are really great about getting us in and out. Love this dentist!

We had our very first dental visit for our 2.5yr old today. Our daughter was a micro-​preemie born 3 months early at just over 1.5lb. We had struggles with her acclimating to new experiences due to her sensory problems and oral aversions developed early in her life.
The waiting area, with a cute beach theme, is set up perfectly to keep children occupied while waiting. There are plenty of toys to accommodate. We did not have to wait long, however, because we were seen very promptly and timely.
Dr. Chen was absolutely wonderful in her approach to our daughter and immediately helped to get our daughter feel more comfortable and trustworthy towards her. She was gentle, kind and very friendly. Dr. Chen was also very thorough in explaining to us what to expect in this appointment as well as future appointments and plans to help ensure our daughter has the best set of teeth. :)
We are thoroughly impressed with Dr. Chen’s approach and knowledge and look forward to having her take care of our daughter.

My two kids have been going to this dentist for their whole life. The office is totally set up for kids. There are many toys to distract kids from toddler to teen. The staff are very good at working with the kids and my kids haven’t ever complained about pain. They have had cavities too. The office has a cool beach theme. Another dentist that always talks to my wife at the pharmacy.

Ace has seen this dentist 3x. Since he was 1. He cooperates for her. Her office is fun and inviting! We havent had any major issues with his teeth. We go in for his cleaning…

She is the BEST children’s dentist I’ve ever encountered. She does the visit in steps to help them get comfortable and acquainted with the office, her and the procedures. It really helps to reduce the anxiety in a child when they don’t really get what’s going on. Its a friendly and clean office. It’s just such a nice unstressful atmosphere. They get us in fast and she doesn’t do procedures right away unless its completely necessary.

Today was my 18 month old son’s first visit with Dr. Chen. Can I tell you that both of us LOVED her and her amazing staff?!! We were immediately greeted when we walked in by her staff. The atmosphere in that office was completely inviting and geared toward kids. My son immediately went to the train table to play. Within minutes Dr.
Chen came out to the waiting area to greet us. She knelt down (9 months pregnant) to be down on my son’s level to get to know him and establish trust. She asked him if he wanted a balloon. He followed right behind her (leaving the train table mind you). He picked a ballon and she blew it up with helium and he was sooo stoked! We went to the exam room where she really explained so much about his milestones and what to expect. He laid down flat on the table NO PROBLEM! He fussed a minute when she did the fluoride treatment and that was it! She gave him a goodie bag with a toothbrush, etc. Her sweet assistant gave him a lightning McQueen sticker (he was wearing the shirt and incessantly saying «car»). We went to check out and there was an area for him to play (genius!). As we were leaving, I saw a young boy about 5 walking back arm in arm with her to the exam room with his mom waiting in the waiting area! I cannot express how excited and grateful I am to have found Dr. Chen and her amazing staff! If you need a great pediatric dentist. She is it! Luckily my insurance covers our visits but even if it didn’t, I would pay out of pocket to see her! We found our dentist!

Dr. Chen is a fantastic doctor. She is magical with children. One of my daughters was screaming and crying I had no idea how we were going to get anything accomplished. Within seconds of her being in the chair, I was helping trying to keep her calm… Dr. Chen started her magic with a princess toothbrush, she immediately calmed down and got the through the remainder of the cleaning without a tear.
She’s so very sweet, professional and thorough with explaining her findings.
We’ve moved from HB to Irvine but still make the drive to see her.
Not to mention her office décor and kiddie friendly environment is awesome!!,