Starbucks

Poor customer service!!! Used phone app to order my drink. Drove over to store. Parked went to walk up and the gal working the window was complaining that she was off at 3 and she needed to go to other employees in the store. I looked at my phone and it said 3:03 pm. As I waited 10 minutes for my drink I continued to watch this show of how this gal needed to leave and all I wanted to do was pick up a drink that was waiting for me and already paid for. She went to the back and I could hear her again saying to another employee she had to leave Finally came back to the window. I asked to pick up my drink. She pulled the receipt from the dispenser as she had overlooked making it. It had been sitting there for 15 minutes but i get it… She had better things to do. Regardless i asked her to refund my card as I was not going to wait another 10 minutes for a drink that was ordered 15 minutes prior. No apology, no nothing! just a bad attitude. What ever happened to the customer is always right? Certainly not this location nor this employee. Very disappointing and unacceptable for any Starbucks. Retraining may be a good idea for this employee

Don’t like this Starbucks location at all. Went here two times, both bad experiences. First time, went through drive-​in, wasn’t greeted and the person sounded rude. After receiving my order, the cashier didn’t say anything, nor looked, also looked angry, and just handed me my receipt without a word; A word of goodbye or thank you would’ve suffice, however, the cashier just handed me my order and glared until I left. Bad customer service and very rude.
Second time, came in morning, expected this to be a better experience. Came to the order line and the lady taking the orders was talking to another person, whom has already gotten their order, didn’t acknowledge me and the person in front of me. They had a casual conversation for at least 3 – 4 minutes before stopping (only when her friend left). Horrible customer service. Who stands at the register to take orders but just talks to her friend instead of taking care of the other customers? To sum up the experience at this location: Rude. Waste of time. Bad customer service. Don’t waste your time coming here because there are other locations that actually have workers that are well-​trained and well-​mannered.

One of the worst Starbucks I’ve ever gone to. This Starbucks is like a shack on the corner of the street. In addition, the drinks are not prepared in the order in which it is ordered. People who ordered after me were receiving their drinks. When looking into this Starbucks, it looks very dirty.
I do not recommend this Starbucks nor will I be patronizing this particular Starbucks location.

was on my way to work after school and needed a pick me up. they were out of one of my seasonal favorites– the smoked butterscotch. the barista recommended her new favorite, the caramelized honey, another seasonal drink. so good! went through the drive through and they were super quick and efficient. plus I love my drink, it was made well and it’s not too sweet. great job baristas!

this is not the first, but it is the last. The store I go to, because its there, is HORRIBLE. the girls inside do nothing but gossip and shit talk, while making orders wrong. This has happened before, I have complained, and have been offered a whopping $ 5.00 gift card, (even though the coffee I buy is $ 6.35.). Today was the last straw. Girl made the coffee completely wrong, and didn’t even have the decentsy to say thank you as we drove off un-​knowingly with the wrong coffee. Time before that, my vanilla latte, in a hot cup, was completely cold. As though it sat there all day, When I called the store in about that, they argued, said they would never do that. And then not to mention COUNTLESS TIMES, our drinks were made wrong. At this ONE store. And sadly because the line is so long in drive thru, I can not sit there and make sure that I am getting what I paid for. Why we go back, I have no clue. But we wont any longer. My family and I easily spend 13.00 a day there. If not more. Ridiculous. And tell the employees that we can hear the crap they are speaking of other employees while we are waiting for our messed up, incorrect order.

Okay so I am a daily Starbucks drinker and I love Starbucks and all it stands for. They treat their employees phenomenally and offer amazing Benefits to them. The Starbucks on Adams messed up my drink three times in the last 2 days. Giving me the absolute wrong drink twice. A grande vanilla skim latte with two equal is my drink. I got a Frapuccino not even close. Later that day I got a coffee while ordering my drink. I am boycotting this location. But I forever love Starbucks.
Ps this location is always a little slower than the other ones.

Like all of these places, super busy, wonderful people, they get you back on the road as soon as they can. This location is always very busy, but the place was very clean, and the workers had a big smile on their face. I will return.

Rudest barista ever, and to top it off my iced tea came with floaters. When I asked her what it was she just said «Oh Strawbeerries». Why would there be strawberries in my iced tea? Hmmm someone is not clean their shakers…

I work very close and can walk to this Starbucks so my coworkers and I frequently visit here. I am not one to write bad reviews at all but my coworkers and I share the same customer service experiences at this Starbucks location. The employees need to lighten up a bit, they always seem completely miserable. If you don’t like your job, quit! They have messed up my order countless times. When I brought a drink back that was completely different than what I had ordered (I won’t name names) the baristas rolled her eyes at me. The only reason why I go to this Starbucks is because it is so close to my office, but all of my coworkers and I completely dread going. We even play nose goes to pick who has to suffer these Starbucks joy sucking dementor baristas!

8 cars in the drive-​thru. Let me go to the window right Since there’s only one person who was finishing up. WRONG!!! Don’t waste your time going to the window. I’ll be with you in a minute he said. No it wasn’t a minute. Why??? Because he was making drinks for the people in the drive-​thru. So what was the point of the other 5 people working inside? 2 were chatting the drive through was moving along very nicely and I’m still waiting for that minute to go by. The line behind me starting getting long. 1 person. 2 people. 3 people. 4 people. And we’re all just looking at each other. Finally he asks me what he can get for me. Black coffee. That’s wall I want. A grande like. Black. Nothing in it. 10 minutes. That was my wait time. Oh and by the way the car I could have pulled up behind was long gone.
Worst of all. Their coffee sucked. Not sure how you can get that wrong. I’ve been drinking grande pikes for awhile and there’s something wrong theirs. I’ll stick to the one on Beach and Garfield.

The drive thru line can be long but usually moves pretty quickly and is always worth the wait. The customer service is always great, everyone is friendly and my order is right every time.

Went to this Starbucks this morning because it’s near my job. I ordered an iced caramel macchiato and an everything bagel. My coffee was ready within 5 minutes so that was the only good part about this experience. However, they completely forgot about my bagel. How hard is it to toast an everything bagel when there were more than 5 employees there?! I went to ask the lady at the window and she says «oh sorry we were talking about it just now.» Um really? Never going back to this location.

I mean it’s good. Just that I think IF you want for a specific drink, Ask them. It’s fine. Sadly they have 1 table next to where you order in the window. If you get something from the «Secret Menu» example: Cotton candy Frap. Ask for Vanilla bean frap. With 2 pumps of raspberry syrup.

Veterans Day was the first day I went to this Starbucks. Yes, I know they’re all the same you might say. Maybe. Well this place wasn’t you average sized Starbucks. More like a walk up type place. Besides getting a free coffee for Veterans Day, service with a smile seemed to be the theme here. I was greeted by very friendly staff and all in all, liked the place. Thumbs up!

I really hate how this drive thru was made. If you don’t go in from the right entrance you have to adjust the car just to get into that tiny driveway. The streets in this area are also super busy so there’s constantly cars trying to come in and get through where you are. Another downside of this location is that the drive thru takes a really long time. All the times that I have been and no matter where in the line I start off I wait at least 10 minutes for my drink.
I’ve never been inside this location so I’m not sure if it’s faster going in.

I literally do not understand why Starbucks would put brand new staff at such a busy store. Again, customer service is everything but when a line of 3 people walking up takes 15 minutes, that’s when it’s a little ridiculous .
The manager has had favorites as well. Somehow my drink is always different price when she’s working; just a shame.

This is my favorite drive thru spot. They accommodate all of your coffee needs. If you want extra cream there’s no extra charge. The line may seem long when you pull up but actually they get your order in and out very quickly.
The staff is very friendly and always willing to help. I’ve even seen them give someone a free drink because they said their drink was not correct the last visit. Always willing to make sure you get that drink you want.
There is no inside so no studying going on here. Although there are some very cute benches and small coffee table out side. You may not be able to find a table or even a plug to plug in your electronics but don’t worry they still offer free Internet.
But if you are going to stay for a while be aware there are no restrooms. Parking can be a challenge at times with the drive-​through line surrounding the establishment. But you can find plenty of parking on the outer side in the main mini mall parking.

Love the location! It’s very convenient. Only cons are that there is no indoor seating so if youre looking to sit and sip, make sure the weather out is decent. Other con, that drive thru line can get ridiculously long. Being that’s it’s right on the corner too, the way the line winds around the café, you have to pull into the entrance on the Brookhurst side otherwise good luck getting in that line while people are glaring you down. Itll result in you eventually blocking traffic. Also, the way the line curves makes the cars occupy one half of the lot so your best bet, if you want to walk up and order, is to park in the shopping center side and walk over.
Pros — service has gotten much faster! Ill admit, it used to take 10 – 15 mins to get my drink orders which was the reason I stopped coming here for so long. I just recently started back up this month since it’s the only one on my way to work from that side of town. While it still takes a minute, it has improved. Other pro — it’s a drive thru and for me, it’s definitely a preference to having to run in. Staff is usually also very nice and cheerful.

my friend and I decided to go through the drive though Starbucks and after ordering we pulled up to the window and were greeted by an extremely rude employee who simply said «$ 9.90» and held out her hand. I asked her to repeat the order and she sighed and read us back our order and then I gave her my phone to pay. She then walked away and another employee came up to the window and asked «did you pay?» I said yes and he then shouted the other employee «DID SHE PAY?» And she said yes. He then shoved my drinks into my hand and walked away. The cup was sticky and had spilled coffee and I tried asking for napkins only to be ignored.
I normally have great service at this location but I was shocked and disgusted at the lack of any form of nice customer service and flat out rude tones from both employees.
I will not be returning to this location anytime soon.

I really like this Starbucks location, mainly for the fast drive thru.
They don’t have an inside to sit and whatnot, but they have a seating area outside and a walk up window. Weird. I know, but it’s pretty busy all day and they’ve never gotten my drink order wrong.
In a very convenient location and fast even if the drive thru line is wrapping around the corner of the store. Lol.
They’re starting to know my order by seeing me…