Rich Donuts

There are a lot of negative reviews about customer service. The owners here are like any other old people, small and grumpy. But i dont mind it. They can be real nice people at times. Im sure they’ve seen some things, and making a living off of donuts cant be that easy. You’ve really got to respect and appreciate their craft. Anyways, come prepared with cash, be respectful, get some good donuts, and continue on with your life. If you dont like the service or the fact that they dont accept card, then go to a trendy chain like Krispy Kreme where an uncultured kid sells you overly sweetened artificial tasting «donuts».
Support your local mom & pop donut shops. Dont be one of those that would prefer Target or Costco «donuts» that really lack quality.
P. s. i recommend the sandwiches they sell. I always get chicken salad on a croissant. Its amazing and cheap.

I had a very nice encounter with the person here an older gentleman. Walked in with my son here while doing laundry trying to get him a milk and donuts while he waited. We walked in ordered but what happened next while we were about to pay was just something new I had never experienced. I took out my money and handed it over to the older gentleman, it was a $ 50 bill and this rude man said «get out of here we don’t accept that type of money from people like you.» I was shocked and specially in front of my son, whom never knew people hated on others just because of their color or race. I was very shocked, we just walked out, I truly had a lot of anger but to see my son’s sad face we just turned around and walked out. I don’t know if this man was probably in a bad mood that day but I for sure know that’s not a way of telling someone their money isn’t accepted because of who they are. I just hope it was his bad day but then again he was an elderly man and for some elderly people they are just not in a good mood all the time

Ordered a half dozen maple bars, chocolate, glazed and jelly filled. They were all light, fluffy and delicious. The coffee was also good. They were as friendly as any other donut shop I’ve been to… I don’t understand why people are ranting about their service.

I always get my mocha ice coffee here, love it. Rich (the old man) looks grumpy but he really isn’t.just talk to him

On occasions when I head down to the local laundry mat, I have stopped in to Rich’s Donuts. The ATM fee is astronomical, so I have now used just cash. The man and woman who run the place do not greet you with a smile. They look rather confused or pokerfaced. The energy is so awful that my husband will not even go with me in there because he says, «They will make me cuss a MFer out.» I am more accommodating, but having read some of «Brenna’s» (I assure she does NOT work there) responses has turned me off so bad, I will not be coming back. My kids liked your croissants, but your customer service in person and even more so online stinks. «Brenna,» with your Catfish photo of an «Average Girl»…do your parents a favor and quit being rude. It’s not doing the business any good… at all.

Came in this morning and was rudely helped by the older Asian gentleman. No greeting whatsoever. Okay, I let that slide, maybe he’s having a bad day. I ordered donut holes, a chocolate donut, iced coffee, and a breakfast sandwich. Went up to pay (at least $ 8 worth of food) and turns out they don’t accept credit cards. It’s 2016, people. What kind of business thinks it is okay to stay in the dark ages? Your service and whole experience should be convenient for your customer… but obviously, this establishment is too cheap and would rather skimp on important conveniences.
Anyway, this man then rudely lets me know there’s an ATM behind me. I let that grumpy behavior slide once again, because I just want to pay, get my donuts and leave as quickly as possible before I’m given any more verbal abuse. He makes it clear I’m not welcome in the store. I put my card in the machine and do my thang. I get charged $ 1.95 just to make a $ 20 withdrawal and I «complete» my ATM transaction, with a receipt and no actual cash. I tell this man that the machine is broken. The customer behind me was even frustrated with the situation and she was trying to explain to the man that the machine is broken. This man then tells me to try again and he was trying to assure me that it will work a second time. Why should I trust your judgement when you’ve been so mean this entire time? *SIGH* At this point I was beyond frustrated/​angry… I just wanted to get the heck out of there. I made another transaction so I could pay this terrible human being. I finally got my money, but now I’m dreading to see how many times I got charged by this machine. –_​_​– I don’t have time for this crap.
After this dilemma, I paid and got all my food. The breakfast sandwich was luke warm at best, and the cheese wasn’t melted. The donuts were mediocre and something you can get anywhere… and the cherry on top of this shit experience was that after I left, I realized he charged me for an extra donut that I didn’t order. I was so defeated, I just accepted my doom.
In short, you can’t get any worse service than this, people. For the sake of your livelihood – STAY AWAY FROM HERE. You’ll come in full of happiness and excitement, but afterwards you’ll leave with a broken soul. Who knew an establishment like this can give you a roller coaster of emotions within 10 minutes?

Had their standard glazed donut. It was so awesome and soft and airy. I think it was 90 cents Will be back again! Remember to bring cashola. An easy way to get rid of loose change!

So I usually get a croissant and a coffee but today I was surprised to c no one up front. I waited a few then calmly started saying hello, you would think a one minute would be said to acknowledge my presence as a customer but instead met with a growl and snare of mumbling rude comments for me saying hello! This guy needs Jesus in s major way if u don’t like people don’t be in customer service…

Please please read the REPLY to my review. Their comment speaks volumes!!! Seriously please stop coming here? and who cares if people say thank you? I’m not asking all people to act a certain way but I do expect a business who deals w the public to have the bare minimum of standards, a Hello and a Thank You. I will be sharing your comment w so many. Thank you for making me feel good about my decision.

This place has very good sandwiches for under $ 5. I get the pastrami sandwich on a croissant. You can choose your bread and meat, they have bagel or croissant and about five different types of sandwich meats. I also recommend their smoothies. :) but be warned at times the older Asian man & lady can be rude. Also very hard to understand them sometimes. But the food is good.

I don’t eat donuts very often, but when I do get the the rare craving for something sweet I usually go to Rich Donuts (Rich’s ?). The fact that I have continued to support this establishment is by no means an endorsement, but a matter of convenience. If you are lucky enough to get a fresh batch of donuts, they are pretty tasty, but I have found that is few and far between. In most cases, I have found the donuts just good enough to take the edge off their bitter coffee. A good option to minimize your losses is to grab a donut and a little verbal abuse from the elderly Asian man behind the counter, then drive through Starbucks for a double cap on your way out. In the food service business delivering a quality product with friendly service is critical. Their product has not been consistent, but being treated rudely is something you can count on. This past week we were at Rich’s Donuts with our friend’s 2 toddlers. The kids were touching the glass case trying to show the guy which donuts they wanted when he startled the kids by yelling at them for getting finger prints on the glass. After this experience, I will drive to my old stand by that has never disapointed… Winchell’s. Better donuts and better attitude. If I need a little verbal abuse and an aged donut with the texture and bite of soughdough bread, I know were to go.

Truly the best donuts I’ve had in terms of freshness.
Donuts holes are so soft inside and fresh.
Apple fritters have just enough crunch to the outside, but the inside is so soft. Not crunch all the way through like some others.
Very clean, always friendly.
They take cash only, so make sure you have some on you!

Conveniently located and fresh all of the time. I come in for my favorite: a maple bar and milk. I plan to go back for a croissant sandwich!

best crossaints ever!!! i wish they would give cronuts a try. the vanilla iced coffees are also the best ive ever tried. i don’t even bother going to the starbucks next door anymore

This review is for their Cruller Donut. I’ve been scouring HB for the perfect cruller that is not dry or cake-​y and this is the closest I’ve found! The icing is slightly too thick for my taste, but the consistency is awesome. Maybe if I try a «fresh out of the oven» donut (lord knows I can’t get up that early) this would be a perfect score!

I’m not a freeloader. You guys did not have signs up saying the sweet &lo is 10 cents.
Plus she said 50 cents per pack too me.
You“re analogy sucks. What if I bought a plain donut and wanted to put sweet n low on it?
Condiments like sugar, salt, ketchup, mustered,
Ect… Are free to give flavor to the food your buying. The way you treat your costumers reflect on your business.
Bottom line your losing customers.
That should be coming back.
10 cent of something free to get me to the door to buy something in your store is a pretty good deal. I wish you guys the best but never buying anything there again.

FIRST TIME, AND LAST TIME I EVER GO INTO THIS PLACE. BEYOND RUDE. So it was about two weeks ago, I went Into the Petsmart next door, and they are the ones that told me Rich Donuts carries bottled water. I wanted to give a homeless lady outside, in 95 degree heat a donut and a bottled water. I go inside. A lady behind the counter is helping a family. OUT of the back crawls a bitter old Asian man. No hello, no thank you… I don’t think he ever spoke a word. Just a very unhappy, and BOTHERED human being. Hey, I’d have rather waited for the young lady to assist me, rather than your miserable self!!! MORAL OF STORY: if you don’t like your job, or don’t like people — find a new job. This is meant to be constructive criticism. Even if you make the best pastries in the world, people don’t need or want an attitude like that. If you weren’t across the street from Bella T. You’d never make it. Note: Unilocal is shows Jan. 2015, but it was during the month of Aug. 2015. TY

Meh!

This place is bomb. $ 5.50 gets a massive breakfast bagel, and a large french vanilla cappuccino. The service is amazing, they are super friendly and fast. I come here every Tuesday and Thursday and they always have have everything nice and clean and fully stocked.