Pacific Waters Spa

Its Wonderful Wed again!!!
Like Kanye sez, «I’ve been up for nine days, I need a spa day». Welcome to my life! — LOL
For Christmas, a friend bought me an a annual membership to the Pacific Waters Spa at the Hyatt Regency in Huntington Beach. I have been to the spa before, but its been a long time. In addition, I have stayed at the hotel before when I was having some work done on the house, and I had a good experience. She couldn’t let me enjoy the spa by myself, so she arranged for a couples massage room ($ 195/​each for 80 min massages).
Regarding the ambiance, the spa has a nice sized jacuzzi, steam room, and sauna. Additionally, there are lots of snacks and drinks to consume before and after your treatment. Lastly, there are indoor and outdoor relaxation areas to chill. The only things missing are a four sided shower, a cold jacuzzi, and a boardshort spinner similar to the spas at the Ritz Carlton in Laguna Niguel & the St Regis in Monarch Beach: 4 Stars.
Likewise, my masseuse Beth was very good. She spent a lot of time on my long muscles. I was so relaxed, I took two naps before I went to bed later. The only downside was she didn’t spend any time on my head and feet: 4 Stars.
I look forward to using my membership frequently. Yeah, the services are way more compared to Chinese Massage. However, you get what you pay for! BTW, valet parking (normally $ 20), is free w/​validation.

My sister and I had a great experience here for her birthday. The facilities are amazing… very luxurious. The service in the locker rooms is great. It was too cold to sit by the pool, so instead we spent a lot of time in the steam room and the hot tub that’s located at the back of the locker room. Sakura gave me a great massage and could not have been kinder or more professional. Only negative is that sometimes the front desk people are not so friendly. Otherwise, highly recommend!

In short, the spa services are not equal to the cost or the experience. The facilities are nice but not well maintained i.e. the steam room door wouldn’t shut on it’s own and the Jacuzzi was lukewarm (first world problems — I know!). The checkout process lowered the quality of my experience as well. The front desk actually asked for the exact dollar amount of a 20% tip, which I found to be extremely tacky. I also do not recommend the Andalusian body wrap as, in my opinion, the service costs about 30% more than it is worth. Specifically, the things that I believe lowered the value of my body wrap were: (1) the mud did not heat up (2) the application time was too short (3) I didn’t break into a detoxifying sweat and (4) there was no difference in my skin afterwards. On the positive side, the person applying the wrap was friendly and professional. I received a great head massage plus I did have a relaxing day in which I enjoyed for the most part. I also really enjoyed the Vichy shower — I would pay for that service alone (if it’s not overpriced). Sadly, I will not be a repeat customer nor would I recommend them as a local spa (unless the services started matching the prices somehow in comparison to what I’ve experienced at other local spas).

I took my girlfriend to Pacific Waters for a spa day. My friend is from Huntington Beach and I grew up here but now live in Scottsdale. We have had massages before and pretty much know what to expect. We both got Swedish (Pacific) massages. After my massage started I asked the masseuse to go a little deeper. She said I can’t give you a deep tissue. I said I just want a little more pressure. Nothing. It literally felt like she just rubbed oil on me. Not relief, no pressure. Nothing. Then it was over. My neck never got relieved, my back didn’t get massaged. I felt totally ripped off. This cost me over $ 300??? To my surprise, my girlfriends was the same. When checking out the hostess asked how it was. I told her. She said I could adjust the customary tip down from 20%. So I tipped 10%. After going home, I wondered why I tipped at all. Now I’m pissed. The nespresso machine was broken. First of all there were only large styrofoam cups that wouldn’t fit under machine so you had to hold the cup FOREVER. Then if you didn’t turn off machine, it overflowed onto your fingers and burnt you. Dangerous. Needless to say, I feel ripped off and will not go back and will not recommend. Go to the beach and have your friend rub oil on your back. It feels the same.

Today, my girlfriend and I wanted to have a nice massage somewhere where we hadn’t gone before, so booked two massages, for their Swedish massage at Pacific Waters Spa at Hyatt in Huntington Beach, where I live.
BIG mistake. My massage was just like someone was applying lotion on my body, but barely massaging. I have been to countless numbers of spas, and it really was a blah feeling when I got done. The amenities, just not good. The Expresso area right before you get into waiting lobby to be called for the massage a joke! The Expresso machine had large styrofoam cups that were ridiculous, and hard to maneuver! Obviously these were the wrong cups. But a customer we got to talking to, said it was like that last time she got a massage. Not the friendliest, of back spa help either, had to ask for several of amenities not out.
The pool was nice, only reason for two stars, but the waiter forgot so many times drinks, etc, he went MIA for awhile and then spotted him with his work friends having a good time. The money spent for massages and for the use of the facilities, was not worth the use of the pool? Bottom line go to the beach across the street for free,!!!

The service here is good, had a really great massage and nice facial. The cost is more than I would normally pay and most likely not go back because of the inflated prices. Couple of things that were a turn off… Koi pond as you enter was filthy, not very enticing as you are entering a health spa. The other thing is the relaxation room on the patio, furniture needs cleaning and refinishing, plants need tending to and the fountain needs to be running. Not what I expected from what is supposed to be a class spa.

We were staying at the hotel which is fabulous and great for the whole family.
So the spa, it’s beautiful spacious and full of little wonderful surprises. We loved all the products used and really enjoyed the clothing optional woman’s salt water spa. I got a massage and facial and my BFF Got a massage.
My massage was very relaxing and it was good. I don’t remember the gals name but she was very nice and she knew what she was doing.
My friends massage was not the best. And nothing like mine. But when we brought it to the attention of Claudia one of the managers she seriously went above and beyond for my friend to make it right. The next day Jade gave her a massage and she raved, she said she redeemed the spa and then some.
So beat for last, Gloria, my esthetician. Wow– I went in for the DERMABRIGHT facial. It’s the next generation of microdermabrasion facial. Think of it as a skin tune up– makeover on turbo. Seriously in one hour Gloria achieved what 3 months of facials normally do. No joke.
MY skin is brighter, smoother, more even toned than ever! She took her time did extractions, and completely pampered my skin! Between the magic muscle bioglycolic serum and the skill and knowledge she has over 2 years, I am for sure going to be returning.
Thank you so much for a wonderful experience.

The entire staff at the spa is fantastic. They are all very caring and intent of providing 100% absolute guest satisfaction. All of the services in the spa are wonderful. The complementary amenities abound and are a welcome surprise. Whether your a local or just visiting, this is a must do in HB!

Took the boyfriend here in March for a couples massage for our anniversary. I was so excited to take him because he’d never had a massage and his job is very physical. The amenities are great but our massage sucked to say the least. After spending over three hundred dollars I felt ripped off. Felt like they just rubbed lotion all over our bodies instead of actually massaging anything. I asked for the massesus to please do it a little deeper but that did nothing. Now the boyfriend has a sour taste in his mouth about the whole thing and has no interest in getting a massage again. Wish I would have done something else for us with the amount of money I spent.

The two stars here for the amenities and pool access that comes with a treatment. They were amazing.
–I have to knock 3 stars for the staff and quality of treatment for the price.
My wife and I came in for treatments on a Sunday hoping to relax and enjoy ourselves. That took place poolside but once we got to the spa the feelings changed.
My wife had a facial with «Gloria» who tried to tell her that she needed to upgrade for another $ 40 in order for her facial to work otherwise the facial would do nothing. This is after we had already upgraded $ 18 to have the «organic» facial. When my wife declined Gloria told her that «well I’m just telling you what the ‘rep’ said» and then she asked «well what are you expecting to get out of this facial?» Gloria kept insisting that the facial would do nothing if she did not upgrade until my wife got upset and stopped her and had to ask «so should I not be getting a facial if it’s not going to do anything?» To which Gloria said no and they proceeded. And then she cut her facial short by about 10 minutes.
Very unpleasant. It was a bummer too because prior to the treatment, we were talking about how nice the facility was and that we were going to come back and bring our parents. That won’t be happening now.

Love the location, cleanliness, and luxury amenities. Most importantly the massage is the biggest factor and I have to recommend Tassos. He is the best massage therapist and absolute favorite. In the beginning he asks if the pressure is right and makes sure to maintain it throughout the whole session. I walk out feeling so refreshed and relaxed. I’ve been a member at the massage envy and tried so many massage therapists for one year and was never truly satisfied… Tassos is the real deal.

I frequent Pelican Hill but live in Huntington Beach. When I saw the Travel Zoo voucher for the Hyatt, I thought it would be a great place to meet a friend from Long Beach for a shared birthday spa celebration. The facilities are comparable to Pelican Hill and in some ways, more cozy. All the amenities are there and the space is large enough where you never feel crowded. The snacks are a lovely touch.
The actual massage was incredible. Marie did a phenomenal job checking in on pressure level and discussing how to approach various tense sections. She also had suggestions on how to avoid injury and keep muscles maintained. Very well educated and approachable massage therapist.

The rating and information provided is not based on any spa services. It is only based on the cleanliness and condition of the Men’s Sauna facility, and offerings.
Spa Type: European/​Resort
Admission:
— $ 35 (Day Pass/​Non Hotel Guest)
— Free (Hotel Guest or with service)
Vanities (3)
— Stocked with standard essentials
Showers (6)
— Large and stocked with Shampoo, Conditioner and Body Wash
— 1 «Waterfall Shower» (Various Settings)
Saunas (2)
— Steam
— Dry
Pool (1)
— Hot Jacuzzi
Quiet Room + Attached Patio
Overall Impression: Very nice, clean and comfortable facility. Kudos to them for offering an affordable day pass rate for non-​hotel guests. If you are in Huntington Beach, and need to relax, it’s definitely worth a visit.

I went here in July for a pre-​wedding massage courtesy of the bride, and it was my #1 all-​time worst massage.
First was the price – for $ 150 just for the standard 60-​minute massage, it had better be absolutely mind-​blowing and make my knotted muscles equivalent to butter. (Here’s a hint: It wasn’t, and it did not.)
Second was the person (whose name I’ve forgotten). What I’ve heard is that if you prefer broad pressure, you’re likely better off going with a male therapist, and if you prefer more pointed pressure, you should see a female therapist, and this stereotype was unfortunately true. I’m a broad-​pressure-​preferring person, and this woman was pretty woefully lacking. I asked her to go deeper and broader, but that seemed to mean «please use your knuckles as opposed to your fingertips»… which is not what I had in mind.
I’m an extremely ticklish, so my favorite massage therapists are those who are able to accommodate that in their personal style – but I also tell them beforehand to please not spend a lot of time on ticklish areas, because usually it’s just not worth the energy. Alas, this person spent a lot of time on those ticklish areas and seemed to just be going by a scripted routine. NOT what I want in any massage therapist, much less someone working at a place charging a truly exorbitant rate.
If you want a higher quality massage, I’d suggest going to one of the $ 20/​hr reflexology places in the various strip malls around HB. They probably won’t understand you when you explain that you’re ticklish, but it’s overall a better experience (and a better price!) than this place.
The star, of course, is awarded for the nice amenities – cookies, fruits, tea, and so forth – but that can only take it so far.

What weren’t they prepared for? Gown me with a Robe, slippers on my feet, amazing waterfall shower hitting me from all angles, large spacious sauna, wonderfully scented steam bath, clean beautiful luxury, wonderful aroma, glorious location, service deserving of a king, relaxing resting/​space, well prepared with toiletries (shaving cream, shavers, after shave, gel, combs, hair spray, deodorant spray, mouth wash, lotion, cotton balls) lastly there was cucumber water with cookies, nuts and dried fruit.
I saw people leave stuff behind, by my second pass, it was cleaned up. They restocked the towels while there were several left.
I don’t know what more there could be.

I’ll make this short and sweet. The pacific waters spa has the physical minimum to qualify as a spa in my mind: a sauna, steam room, jacuzzi, showers, and a treatment waiting room. It was clean but the shelves for towels were constantly empty. There were no cold hand towels or ice /​cucumbers to add to your relaxation. The service was friendly.
Overall this spa has minimal amenities but is adequate. I didn’t mind stopping by but would not seek it out.

I still wish I could rate this place a «negative zero». I was at lunch today, cleaning out my purse when I pulled out the receipt for the «massage» I received here. I looked it over and discovered I was given a «Group Massage 50».whatever in the hellz THAT is supposed to be. I was not given the 50 minute Pacific Waters Rhythmic Massage that was listed on my Plum Deal. According to the Plum Deal, my massage was supposedly worth «$ 185.00» This massage is valued at $ 111.00. Since I paid $ 99.00 for the Plum Deal WHERE exactly is my so-​called «savings» anyway?
Let’s see here… I paid Plum District $ 99.00 for my deal. This massage list price is $ 111.00. I was charged $ 12.00 for my bogus «deep tissue». 99 + 12 = 111… exactly what they charge for this POS, so-​called «massage».
I was so upset at this place that I contacted Plum District, stated my case, and requested a full refund. I was told «no» twice until I requested to speak to somebody live instead of trying to resolve it via email. I was told that they would do the refund «this one time, as a courtesy» and give me back 99 Plum bucks.
O.K…but from now on, I will only buy Groupons. I’ve never had a problem getting a refund from Groupon when I have experienced sub-​par services… and believe me. it take A LOT to get me to complain. I would have just let this one go it the therapist have put even a minimal amount of effort into what she was doing. instead she practically feel asleep in the massage room.
If you drive by the Hyatt Regency Resort in Huntington Beach and even THINK about going to the spa there… do yourself a huge favor and keep driving down PCH. My dog could have done a better massage than what I received here.

I have been coming to this spa and been a member for 6 years. I have NOTHING bad to say about this place. The facilities are spotless, the staff is amazing, they always remember me by name, parking is free, and the services are fantastic!
There is a gym, large private jacuzzi pool in the womans locker area, a giant steam room, giant sauna, private changing rooms, refreshments, vichi showers, relaxation room, pool, beach across the street, and they can deliver lunch to you if you are spending the day there.
Among my favorite therapists
FACIAL: YEN or Gloria
MASSAGE: Mediha, kristina, teso, (sorry if i forget the names of the rest). I think I have only had a bad massage here ONE time in 6 years and that girl doesn’t work there anymore.
They have a new male spa manager now and i believe that he has done WONDERS to change the service, menu, and membership benefits. I love it. This place is awesome

Man, this was a tough one for me to rate…
As far as the facilities go… it is gorgeous! The ambiance is amazing. You will feel like you have been whisked away into a Mediterranean/​So Cal paradise of peace and zen. It was the perfect place for me to go and escape the conference when I needed some down time to relax and collect my thoughts.
On the women’s side, the showers and changing areas were spotless. You were provided with comfy slippers and robes for you to lounge around in. Because the sauna, steam room and jacuzzi were women only, you technically don’t need to be wearing anything. But there are some things that I really don’t need to share with other spa guests… but if you are not afraid to show all, you can definitely get away with it.
The first service that I got were waxing services. So you don’t really need to know WHERE I got waxed, but I did. All i can is that the esthetician did an amazing job and recommended great skin care products. Obviously they want to see you the stuff, but its always nice to hear from professionals on what they think your skin needs.
My next service was the hot stone massage. Total disappointment! Maybe its because I like my massages deep and kinda rough… but I felt like the therapist was just rubbing stones and squeezing me. I probably should have gone for the deep tissue massage. She wasn’t exactly very nice either when I asked her to increase the pressure, as if that was too much for her… I really didn’t appreciate the attitude, or the outrageous price for this service.
Because this is a resort spa, services and products are overpriced. There really is no way around it. But you know, its right there at your hotel and conference center, you might as well suck up the price for a moment of peace and quiet during your business trip. Use of the spa is included in the hotel’s resort fee. It was really nice to just go there and hang out for just an hour.
So being there was amazing, but I didn’t think the hot stone massage was anything to write home about.

The Pacific Waters Spa is an amazing spa. The customer service here is wonderful, and the spa has really great amenities.
When I walked through the doors of Pacific Waters Spa, I was warmly welcomed by the spa’s receptionist. I hadn’t been to this spa in many years, and I was really ready for some rest and relaxation.
The person who showed me around the spa was also very friendly and accommodating. Pacific Waters is so different than many other hotel spas in that everyone is so nice and helpful. When I was finally set up with my robe and slippers, it was time to relax!
Thank goodness for the great massage therapist. The therapist (I think her name was Jade) helped me pick out an aromatherapy scent, and I decided on Lavender. Since I tend to get migraines, she focused on my neck and shoulders. Like the rest of the staff here, she was also patient and kind.
The lounge is beautiful, with a fireplace and doors that lead to an adorable little patio. It was nice to unwind with a magazine to the gentle sound of music. The spa also has a steam room, sauna, and hot tub. Although I didn’t spend time at these amenities, it will be nice to enjoy these on the next visit when I have more time.
The spa has reasonable prices and occasionally offers special packages. If you stay the hotel, you can sometimes find a package that includes a spa treatment with your stay. If you’re a local, there is also a discounted membership.
With the reasonable prices and excellent service, Pacific Waters is definitely one of the nicest spas in Orange County!