Gustafson Brothers

This place and the staff is amazing! I came in right before they were gonna close and Eric Gurley dropped what he was doing to help me. I had gone in because I desperately needed my battery replaced and he got it done super quickly AND even checked my oil and tire pressure and everything! Then, when I went inside to pay, the ladies at the front desk were so sweet and nice! I’m so happy I found this place and I will definitely be back! And shoutout to Eric for being so genuinely kind and helpful! He really made my day!

They are the best ever. Don’t take your car anywhere else. I LOVE them. Erick Gurley is wonderful. He’s adorable too. lol…They are a very trust worthy Automotive place.

Be very careful with this place. They may not take responsibility for any extra damage they cause when working on your vehicle. I had them replace a dented hood on my truck. The hood turned out fine, but they broke my heating and a/​c in the process. I brought the truck back 4 different times (literally) for them to fix it, and each time they created a different problem. In the end they blamed a part that they claim they didn’t touch. It worked perfectly before they worked on the truck and now it’s broken completely. I doubt it’s just a coincidence. By the way, they also ruined the stereo system by leaving the truck in the rain with no window. They did replace it, but they never contacted me beforehand. Very shady!

I’ve been taking my car here for years and they have always been straight, dependable and trustworthy. They have always been quick to followed up with me and get me back on the road. The staff is very friendly and always quick to return my calls. If you are going to bring your car in ask for Eric Gurley. He has helped me keep my older car on the road for very reasonable prices and always been very straight and honest with me.

These guys are by far the most helpful and genuine auto shop around. They always find a way to help when things get tough. I am sad we are moving to Colorado and have to find a new shop. Whatever you do, don’t hesitate, just drop your car off with them and they will take care of not only your car, but you! Oh yeah they also have bikes you can use and do pick up and drop offs :)

If you care about quality body and paint work, do NOT bring your car to Gustafson Brothers! They are truly incompetent. I gave them three chances and they screwed up all three times.
About 10 months ago someone backed into my Z4 with an SUV. I picked this place based on my insurance co. recommendations and I took my car in. I was impressed with their office and building. I felt like I made the right decision.
In addition to the accident damage, I had them fix a dent in the front fender. They estimated that my car would be finished within a week. A week passed and the car still wasn’t finished. I wanted them to do it right, so I was OK with that.
When I got the car back, there were dirty, oily hand prints all over the car doors and interior. My interior is beige leather, so it was especially visible. Unacceptable. I looked over the repair and it seemed to be done well at first glance. However when I got home, I noticed that my rear fender was just slightly different from the other fender. I The metal fold in the fender looks a little rounder on that side compared to the other side. The angle is not as sharp. I also noticed that my black soft-​top (convertible) had some over-​spray on it. At first I thought it was dust, but when it wasn’t coming off, I realized it was paint.
The next day I looked at the hood and I noticed typical orange peel texture which did not blend into the factory paint. BMW factory paint is smooth. About half the hood had orange peel, the other half did not. I wasn’t happy about it, but whatever. I could only see it at an angle and I didn’t want to have to take it back again so I just let it go.
Believe it or not, about two months later someone runs over my car again. My drivers side fender is crushed and I need to get it fixed. Where do I go? Gustafson Brothers for a second chance. They replaced and painted the fender and let me know it was done. I came in, I look the car over and it seems to look good. I get in, take it home and notice that there are greasy hand marks all over my interior again.
Next day it’s sunny and as I’m walking by my car, I see huge swirl marks all over the car. I didn’t see them the day before, because when I picked it up, it was parked at an angle. Now that the sun was shining on it, all I could see were these swirl marks, like someone took a Brillo pad to the paint. I look more carefully and find out it’s not just the hood, it’s the fenders as well. So, I called Kelly, brought the car back and they fixed it. Since they had to buff them out, they buffed out the orange peel on the hood as well from the previous fix.
A couple of months later my car got hit again while parked on the side of the street. By now I should have known better, but I took it to Gustafson Brothers again. There’s no way they’ll screw me a third time. So, I dropped it off and had them replace the front fender. Kelly had a new fender on order the next day and said it would be finished by Friday. Of course it wasn’t finished by Friday, it was finished about four days later than that, but I told her that was OK, because I wanted them to do it right.
When I came to pick the car up, it wasn’t done right. It was horribly aligned, with a big gap on one side. Unacceptable! I had them redo it. When I came back a second time, it still wasn’t done right. Kelly claimed it can’t be done any better than that, that it must be BMW’s fault for making a fender that doesn’t fit right, but if I wanted them to, they could order a new fender, paint it and try to fit it better. Ridiculous and expensive solution! I told her I am NOT happy.
I decided to take my car home anyway and maybe have another body shop try to fit it better. I get in my car, turn to put my seat belt on and see a big hole on the inside of my convertible lining. It was not there when I dropped the car off, so somebody at the shop must have done it. When I brought it up, Kelly claimed that it must have already been there and if I wanted, they could give me an estimate on replacing the soft top. I nearly blew up, but contained myself. I couldn’t believe that she would try to charge me for something they did wrong.
It turns out that Kelly took photos of the interior before I dropped it off, and after days of looking for these photos on her hard drive, she finally admitted that she could not see the hole being there. She asked me to come in and talk to her manager about fixing it. What she didn’t understand is that by this time I was absolutely fed up with taking time off work or getting up early to go deal with Gustafson Brothers. The last thing I wanted was them touching my car again.
This week I finally got to polish my car now that the paint is completely dry. Today I’m looking at the side fender and part of the door that Gustafson Brothers fixed, and I see that they did a horrible job smoothing the paint out. It’s got ripples. I couldn’t quite see it before because the area had no wax on it. Now that it’s glossy, it’s obvious!

Very friendly place, but additional expenses add up. I took my Ford F250 in to have it looked at because it was having difficulty starting. They called and told me that both batteries would have to be replaced at $ 160 per battery and that it would be $ 90 in labor to change them, unless I had AAA and they would reduce it by half. I explained that both batteries were not very old and that there was still a pro-​ration on one of them. They informed my that they would not give me my battery back as they would turn it in for the core charge. That didn’t seem right to me, but normally I replace my own batteries. Also had them do some maintenance work. It just seems to me like they add on a bunch of little ticky-​tack charges that add up. 7.99 for cleaner/​degreaser 2 times (once for oil change and once for fuel filter change) You could probably buy 4 bottles for that cost, $ 60 to tell me that I needed a new battery, and the $ 90 installation charge on the battery. I will probably try somewhere else next time.

¹⁰⁄₁₀ recommend. Honest and reliable!
My family has a 97 Grand Cherokee that is always having problems, Gustafson has always done a great job in not only giving reasonable prices but also having it done in a timely manner. We’ve had tons of work done on the Jeep and always at Gustafson.
Most recently, it needed to be smogged. We paid for a smog check at a place down the street from us and we’re told that our catalytic converter wasn’t legal (Gustafson had previously replaced it with an OEM Cat during previous work). After taking the jeep to Gustafson, they gave me paperwork showing It is an OEM Cat but the other smog place still wouldn’t accept it, Gustafson ended up doing the smog check free of charge as well as looking over a lot of the parts and helped figure out a few other issues that need to be resolved in the future.

My whole family has been with this place for years now and I must say great staff, quick and accurate services, a comfortable lounge area, and clean restrooms (a big plus for clean freaks, like me!). Keep it up guys! :)

Jose and the Service Dept staff have never recommended to me service that wasn’t necessary. I trust Gustafson Brothers for my car service and repair completely.

So, I came to this location for a vehicle repair estimate from and Insurance company. The system for parking your vehicle is awesome! You pull into a numbered column, a rep will come to you and direct you where to go. We were greeted by one of the owners and he was the coolest guy ever! He directed us to the lobby and who to ask for. A walk into the lobby we were greeted by friendly staff in a comfortable environment with plenty of room to relax. We were helped immediately and the vehicle was processed for estimate. while we waited, the owner came back in and gave me a behind the scenes tour of the entire facility. Quite impressive actually! Now, I was only there for an estimate, however, I would definitely come here for future vehicle repairs!

affordable, competent, friendly mechanics!
the alternator was on the outs. according to the computer msg: service your battery charging system…
I just spent a grip of money to keep my car on the road… and now this…:/
Delillo wanted 1100.00 to install and provide the alternator! ouch.
bought the same part — Delco alternator at Walmart (!!! who knew!) for
294.00 and Gustafson’s installed it for under 150.00. Yea!
Erick — Service manager who also worked with me on the install price of other parts that I bought: impact-​front bumper plastic had gotten brittle all in all: with the AAA discount it was under 400.00.
Thank you Service department for working with me to make the repairs affordable!

Half the price of the dealership, organized, competent. And even washed the car. Perfect.

Jose and team are AMAZING! My car had a problem that turned out to be a little difficult to determine and resolve. When the first repair didn’t work, Jose brought in a transmission specialist from another shop to help figure out the issue. He then determined that the repair should be covered under warranty and fought the good fight with the dealership to get the repair covered under warranty! Gustafson customer service didn’t stop there — they refunded me my original repair costs since that repair didn’t end up addressing the issue I was having!

Update — After my review the Gustafson team (George) contacted me immediately just to make sure I was fully satisfied. I shared my experience with them and they totally made up for it and won me back. I will be seeing George and the team again soon for another try and I’m already feeling more confident it will be the experience I was originally expecting. Thank you George and Team for contacting me back and caring for us! See you all soon.

We were provided with such excellent customer service. My son was rear ended by someone on their phone and his car was totaled! Our insurance recommended Gustafson Bros., who kept us informed the entire time and always very pleasant.

This place is simply awesome. My wife and I had a great experience here yesterday. My truck developed a brake issue and we had to call triple A to get towed. We arrived at Gustafson Bros at 4.40 ish on the Saturday of Labour day weekend. They were closing up but pulled out all the stops for us. Basically they rushed our truck onto a ramp, diagnosed a missing bolt holding our brake caliper was the issue, fixed it and didn’t charge us! I’ll repeat that; they worked late on a holiday weekend, for free, to ensure my wife and I had our transport for the holiday weekend. They test drove the truck to ensure it was safe and sent is on our way with a smile and good holiday wishes. Eric and Norm; I salute you, this was the best garage experience I’ve ever had!

I normally take my car to the dealership for routine maintenance, just because I don’t live close to Gustafson; but when I need significant work done, I come here. I’ve always felt that they are being honest with me on what work needs to be done, the estimates are explained well, and now they even email you photos & video of the areas that need to be fixed/​replaced!
They provide a shuttle for locals, or on-​site car rental (was about $ 27 for the day). Very convenient!
They are NOT the type of mechanic shop that will make up a long list of expensive repairs & scare you into fixing them. I have come to them for 2^nd opinions on things & in some instances they assured me there was no issue (saving me hundreds of dollars). It’s hard to find a repair shop you can trust, thank you Gustafson, keep it up!

Super excited to say that Gustafson Bros repaired my windshield and saved me money at the same time.
I was fully expecting to have to replace my entire windshield after a rouge object put a chip in it while driving on the freeway. However Gustafson Bros was able to repair the spot without replacing the entire windshield saving me $$$$.
I am very happy with their workmanship and pleased to see a company that is here to do good work at a fair price without feeling the need to «upscale» their customers.
I will definitely use them in the future for all my automotive repair needs.
Jason

I needed an engine shop– so I found Gustafson on Unilocal! I took my car in and got helped right away. Erik is very professional and kept me informed on my car! When it wasn’t ready at the eta date– they got me a rental car and picked me up from work and had the rental car ready so I can be back to work in time!
When I got my car back– they washed it, cleaned my engine & tires. I met the owner and I was soo happy that I hugged him!
I’ll recommend this place to all…
Ps my car runs like new!