FedEx Office Print & Ship Center

Self service machines are usually in working condition, however they are very inconsistent and I’ll often have to switch machines halfway through my job due to some random error that the staff can’t deal with.
When I need help from the staff they’re typically unable to provide any actual troubleshooting and offer a shrug instead.
There are 2 table top cutters, neither work properly and will either tear my pages or cut crooked because one is missing a leg. When brought to the attention of the staff they, again, don’t seem to care or offer any solutions.
They need to invest in some basic maintenance and empower the employees to actually be helpful.

Horrible customer service experience. Will never come back. UPS store in 5points is so much better for mailing anything and Staples will get all my copy business from now on.

My son had a report due, my printer wasn’t working, and my 64′ was making noises so I couldn’t drive it. I got a ride from a friend, so I went to Fed Ex and James N. helped me, he went above and beyond, literally. He helped me face time my son cause I saved the file wrong (I’m a little computer illiterate at times), and he was very patient, very helpful. Without James’ assistance this would have not gotten done and my night and morning would have been horrible. Thank you James, you saved our nights and my son got his report to school on time, and with an A. You rock dude, seriously FedEx needs more people like you, the world needs more people like you. Thank you again for your excellent service!

If I could rate negative I would. My husband walked into the store to ask for some shipping advise and boxes and there was no one in sight. Then a girl showed up and started working on the computer while he stood there waiting at the counter for help. Then a lady came in and asked for help with the paper cutter and a guy from the back walks out to help her, walks right past my husband without a word to help her and then walks back into the back and didn’t even acknowledge him. Then the paper cutter lady walks in front of my husband to tell the girl behind the counter on the computer who was ignoring my husband that she is ready. It was the worst blatant disrespect we have ever experienced in a long time. We will never spend a dime in that location ever again and I live directly across the street and will drive to another place for future shipping and printing needs. What a shame!

I go to this location all the time for my printing needs. Can’t really beat .13 cents for black & white! 4 stars only because their customer service could probably be a little more on point & helpful in regards to noticing when your obviously standing there WAITING because there’s an issue with printing. Otherwise they leave me alone & I’m fine with that.

This FedEx store has always been my go to spot for any computer/​printing needs for the past 5 years! I come here a lot too. Unfortunately I had a bad experience and will no longer come back.
I had to get some copy’s made and I knew it would be a faster cheaper option to have them print them for me. I have done this once before so I knew roughly what I was going to be paying. Well the last had me look at the «sample» and just pointed out colors to look at. Didn’t ever mention anything about the paper. She didn’t even ask me if I wanted her to go ahead and make the copies. She just went ahead and printed them. She boxed them all up and started to check me out. It was $ 90!!!
$ 90 for some paper copies that are just gonna get thrown away?! I understand if this were my wedding invitations but it was unnecessary for these papers to be printing on hard card stock! I was in shock so I kinda just said something under my breathe and then once it really sunk in I said something to the manager. She just brush me off like it was my own fault. I just felt like I was taking advantage of. I would have never guess it was going to cost that much and didn’t like how the manager handled it. The person that helped months ago was more upfront and he printing it on paper that was more cost efficient. Not everyone works in that way though. I will be finding another place to go from now on.

Only $ 0.14 per black & white page that you’d like for them to print out for you! :)
The font size of the print out was huge so had to remove some excess pages.

I wouldn’t go out of my way to write a review for a FedEx because they’re a company that will run on it’s own with or without Unilocal.
But TODAY, I had superb customer service beyond belief.
I came today, and needed to print on transparency paper for an event I had. I was on crunch time. So ran over to this location near by, and Andrew helped me.
He had me email my PDF file over to him and he printed it for me.
I came back within a few minutes after leaving and asked him to resize the image for me but then I felt bad and said that I’ll go do it on my laptop which was in the car.
He insisted that he can take care of it on the computer since I sent him a doc file too.
He resized it and I was out of the store within 10 minutes.
I really felt that he went out of his way to take care of me.
Seriously, it’s hard to find good and hard working people who are actually really nice at the same time.
THUMBS UP!

In comparison to the other locations I’ve been to… The level of superiority and competence and friendliness of this FedEx… Is 6-​stars.

Stoped in for a quick fax job. It was quick and easy! And the kind employees were there to guide me.

Friendly staff and super helpful. Saved me some money on copies! Very clean and organized. Good parking and open late on weekdays if ever in a crunch!

I came in here to get a picture printed on photo quality paper. I had some problems with my file. They fixed my file and printed it. The service was top notch. A special thanks to Evelyn and the rest of the staff.

Great location.
Yes, of course, there is abundant free parking in the shopping mall’s parking lot.
I have faxed here.
Received faxes here.
Used Notary Publics (be sure to check the hours!)
and printed here.
friendly and rock solid.
Happy to return should I need to.

I had to get a presentation copied and bound for a job interview. It was a simple job. 5 copies of an 18 page presentation with a cover and back to it. Simple binding and on the next level of paper up from copier paper. The cost? $ 105!!! That’s outrageous! If I didn’t need this right away I would have tried to find somewhere else to go, but it was a Sunday afternoon and I needed it for a Monday morning meeting.
I do like all the services offered and the people working there are nice, but the prices are steep here so buyer beware.

Very helpful. We were not satisfied with first print so they did it again free of charge and gave us 50% off the original price.
We were in a time crunch and they offered to deliver our graphics. They saved the day! and the guy was cute :)

So I went to another location a few days ago to horrible service. Well I had a small package that I had to return for warranty service. Well they told me to send my package via FedEx. So I was DEFINITELY NOT going back to the other location on Goldenwest. So I came here because I realized this location is a lot closer (new to the area). It was a slow night, one person in front of me in the shipping area and two people at the computer. Well the person taking care of the customer in front of me was having some computer problems. It booted him off and he had to start the process over for the customer. He (Erick) politely explained that to the customer and asked me what I needed to have done. I told him it was a pre-​paid package and that he just needed to scan it and that was it. He was able to graciously scan my package and get me on my way. While service was slow, at least the people here acknowledged what was going on and was gracious throughout. It’s in a big lot with plenty of parking. While it’s not open 24 hours like some other locations, I still feel this location did a better job overall. If I need to go to FedEx in the future, I’ll come back. Better customer service. Not great, but a definite improvement from their other Huntington Beach location!

They are pretty easy going and nice. I needed to print out something and they did and when the machine was acting up they even credited my card with the charges that weren’t necessary. Very happy. Go here for all your printer needs.

I wish I could give this place No STAR! The employees are super slow here. You would think at 5:00pm being rushed hour they would increase on employees to make service quicker but only 3 people working. The guy who helped us was too busy being nosy in his coworker’s Conversation. How long does it take for one paper to print from a laser printer? It took him 5 min to come back to us. Then the print was wrong. He and the assistant manager kept saying they don’t print through the edges… Uhh they really need to train their employees about printing setup and troubleshooting. This place is really HORRIBLE !!!

ugh no me gusta.
I came in today at 3:45 to print out an ebay packing slip because my printer ran out of ink. I used the internet/​printing service yesterday and was in and out. Today however, is a different story. I plugged my laptop in and could not get a connection. Of course there is a line of already irritated people waiting, but I slipped in and asked for help. The guy who was working unplugged and plugged the connection cable back in and the https address said something like «proxy.fedex.» He had no idea what was going on. After a minute or two, he told me I had to use their internet. He offered to wave the internet fee and reimburse my card after I finished since I had brought in my laptop and their connection was bad. Even on their computer, the internet was extremely slow, taking up to a minute for a each page to load. It took me 5 minutes to log onto my ebay and print a slip, where it takes me less than 1 minute at home. It was painful. It was also about $ 3. After my document printed I came back up to get my refund, but the line had lengthened and the staff wouldn’t even acknowledge me. After a few minutes of waiting I walked out.
It took me over 15 minutes to print out one sheet of paper.
It’s not worth it. It’s just not worth the disappointment and aggravation to come here. I come to kinkos for convenience, not inconvenience. They are always understaffed, making their customer wait time sky rocket. This experience was bad enough to where I’ll never step into a kinkos again.

Wow, I’m impressed by the quality of customer service!
— I was greeted at the door by a cutie, with a smile and asked if I needed any help. He looked like Tupac, who holds a special place in my heart!
— I asked for a paper slitter b/​c the other 2 were both being used, friendly staff ran, not walked, to the back to get me one.
— I asked about the price of the laminates, it was explained very clearly, again with a smile
— checkout no lines, took less than a minute, again served with a smile!
All other fedex locations need to learn!!! This is how it should be!