Crunch

Not sure why people have issues with this place! I’ve been coming for a few months now and have not had any issues with customer service — quite the opposite. Everyone is really nice and friendly. Even if they weren’t…who cares??? It’s a gym, you should be coming here to workout, not make friends.
The gym is really clean, like SUPER clean… it looks brand new. They also have sanitizer spray and paper towels to clean off the machines before and after use.
the ladies locker room/​restroom is really nice. They have a ton of day use lockers and a shower.
They have everything I could possibly need (equiptment-​wise) for a great workout and also have a wide selection of classes.
With the peak membership (only $ 20) you’re able to bring a guest (for FREE!!) every time you come. (They do have to pay $ 5 if they join you for a class)
The peak membership also includes stand up tanning (super low intensity) and an amazing hydromassager!
All in all, I think this place is awesome and I’m REALLY glad I joined.

I paid one year in full for Crunch gym contract. Membership included me to use ANY location. Taylor confirmed if they didn’t sign me up, «made money», which meant I couldn’t use my paid membership at their location. She turns away members because they are franchised. Contract is not honored to Crunch gyms at this location. Location I signed up with confirmed this was bad customer/​business service and this should not be happening. P. s. Showers and restroom stalls are not cleaned regularly. Hair in shower, trash not cleaned. I am happy at anytime fitness!!!

Worst place ever!!! Do not sign up here! Horrible customer service. Taylor Ferrell is extremely rude and disrespectful.

Taylor Ferrell the general manager is extremely unprofessional over the phone. Worst customer service I’ve ever experienced in 10 years! Contracts are inaccurate and misleading. Don’t give them your credit card because they can do nothing for you if something goes wrong with payment or a late charge hits your account. Stir clear of this establishment or become another victim of a bait and switch.

Horrible customer service. The «owner» Taylor is the rudest woman you can ever meet. Told my friend who comes in with me as a guest (which is part of my membership privileges) that he «needs to get his own pass so he can stop leeching off me». Word by word. Spoke to me like I was a slow individual using rude condescending tones which prompted me to cancel my membership. There are a few people that works there who are friendly (rob and jasper). Everyone else there would never even acknowledge you. Go elsewhere with your money. Gyms are everywhere. Don’t waste your time.

Just left 24 hour fitness and joined Crunch. Super satisfied with the low rates. $ 19.95 a month for gym, classes, and tanning! Definitely a lot cleaner that 24 also. Sales member was up front about $ 29 enrollment and $ 39 annual fee also. I don’t mind paying as long as it’s clear up front.

As far as most gyms go this gym is pretty clean (except for the bathrooms but I’ll get to that later) and not very crowded. I typically go between 5am-​7am and never have to wait for machines or weights. my one complaint in this department is the music. The music they play is old 80’s music and is way outdated (coming from a person who likes 80’s music)
I was a little disappointed at first because I did not know all of the Crunch fitness gyms were franchised and had different pricing packages at each gym. My friend and I both signed up the same day but he signed up at the Placentia gym and I signed up in Huntington Beach. The next day we were talking and I found out he only paid a $ 9,95 initiation fee and I was charge a $ 49.95 initiation fee. Also the peak package at the HB gym on a month to month is $ 24.95 and at the Placentia gym it is only $ 19.95. I spoke to one of the employees the next day and he said he would speak to the manager about working a deal out with me on some personal training to help offset the price that I paid. A couple of hours later he called back and said the manager wasn’t not willing to work out any deals and that I was basically SOL.
My last review is about the cleanliness of the shower area. The locker rooms look generally clean but I use the shower every morning after I workout before I head to the office and the showers are grungy. I stepped over the same band aid for over a week and there are little flies crawling along the shower tile walls. I said something to one of the employees and he said the cleaning crew was in the day before. I advised him he may want to find a new cleaning crew because of the band aid issue and the fact that the same two used razors were in the shower for over a week as well.

Horrible experience with HB Crunch when trying to switch my home gym to the Tustin location. They canceled my membership instead of processing the transfer and never made it aware to me that they were doing this. The different locations seem to be really disconnected from each other. The ABC financial services billing also is not very knowledgable about what is happening and why. Sad that my great experience with this gym was ruined because I moved and needed to switch locations. Hopefully they do not treat other patrons like that in the future.

Signed up and they were upfront about all fees but disappointed that the dumbells max out at 80lbs and gets crowded by people just standing around.

I have been a member of crunch since 2012. I’ve visited several crunch locations, and this is by far the best. It is kept cleaner and to a higher standard than those other ones. I have recently had an issue with billing caused by crunch placentia and gone back and forth with placentia for MONTHS trying to resolve it. Long story short they mistakenly transferred my account to this location due to incompetence on their end. Luckily I finally got in touch with the general manager of this location, who was able to resolve this issue in 15 MINUTES. their customer service is top notch and they deal with any customer complaints quickly and efficiently. I highly recommend joining this location, where they actually care about you.

I really enjoyed this gym; it’s a lot newer and cleaner than the other Crunch gym I’ve visited.
–Nice open floor plan
–Friendly staff
–tanning beds
–hydro massage
–small lockers w/​showers
–beautiful wooden Fitness Studio
–new equipment
If you want to attend the classes offered at Crunch, go to the kiosk towards the right and scan your membership card in order to get a ticket for the class.
If you want to use the amenities, sign-​ups are available at the front desk. It’s free if you’re a peak member. The best part of this gym is that the class weren’t crowded!
Unfortunately, no towel service and no cycling classes available at Crunch. But you can’t beat the price for the quality gym this place is.

Don’t join — avoid the robocalls and texts!
WARNING — if you drop your membership, your credit card details are changed, or someone else provides your contact details on their membership — you will be subjected to relentless robocalls and text messages from these guys.
I’ve never been a member and don’t live near this gym but I’m routinely blocking robo-​harassment from crunch huntington beach.

I had a few mishaps/​miscommunication with manager employees lack of experience with new memberships but finally got my son signed up. I briefly met the main manager Ms Taylor should anyone have any problems or you are not sure please advise her of any concerns.
Marina Students $ 157.00 Annual basic membership I paid cash. I don’t do monthly deduction.
Anyone sees my son slacking please get him back on track… cardio and light weights only.
Thank you.

Pros:
–not too crowded
–clean machines
–tons of parking in the lot
–well kept in general
Cons:
–rude staff
This guy was probably having a bad day but when I entered he literally glared at me. I politely smiled and said «good morning», yet he continued with this glare
Then on my way out what does this guy do? You guessed it! He continued glaring. But overall this is a nice gym. However, it’s nothing compared to the one in Diamond Bar

This place is awesome! If you are looking for a small gym that welcomes you in like family then this is your spot. The instructors are all amazing in their own ways, and you’ll gain different knowledge and skills with each of them. And believe me, you’ll get a workout whoever is teaching the class.
Also, the workouts will be as intense as you make it, and there is great selection of different classes; however the best class is definitely STILETTO BOOT CAMP on Saturday mornings. Fitness should be fun, yet challenging and Taylor accomplishes both with this class, and she has the body and the moves to prove it! I would highly recommend that you grab your sexiest stiletto heels and be prepared for debauchery, sweat, and the best workout of your life!

Crunch gym is pretty amazing when it comes to new equipment and being clean. However, lately the staff has changed and now the service manager and general operations manager are running this gym into the ground with rudeness, gossip, and mis-​trust. The customer service skills of the new management staff is ineffective, ilmanered, discourteous, and need to be removed asap. They need to learn how to greet members and build rapport through open communication. They clearly lack people skills and therefore are low class, menial, and substandard.
–Not greeting members at the front door
–Gossiping
–Laughing
–Ignoring members
–Not helpful
–Not complimentary
–Purposefully aloof
–Not what you expect for team members at a gym.
The owner needs to address these issues pertaining to his gym manager and service manager or he may lose his business. Act now and remove them please!

I used to love this place, but it has gone terribly downhill…
I have been a member when this place was an enrollment office renting a space a few doors down a year ago. I am here if not every day, but 6 days a week. I live here. I am a fitness finatic, and friendly motivator for any one that comes here. I love the atnomsphere of the regulars that come here.
As of a few months ago, I feel this awkward aura everytime I walk in the door and its usually Taylor and the manager (George?). They never achknowledge. Their guest services skills are piss poor at most. I dont care if your busy, if your going to be at the front desk, then greet the people that you are supposed to take care of. I think Taylors kid who is at the front desk all the time has better communication skills then both of them.
When I come to get my stress reliever and better myself, I want to have a good relationship with the people that work at the gym. The only person, that has done such a job is Karen. She is the sweetest, but hard working person there. Even if I was to sneak in after a bad day, she is always greeting me with a smile, which already gives me a better mood. THIS CLUB NEEDS MORE PEOPLE LIKE HER.
Other than that, the place is always clean, the equipment is nice and the people that work out here are mostly humble. Not your bodybuilders gym, but a good place to take care of your bare essentials.
This message is for the OWNER. I would like to sit down personaly face to face with you and explain everything I see that has been such crippling for your buisness the last few months. If your tactic is to strictly focus on non personal skills from your employees to your clients, then I am sorry your going to lose alot of buisness. I am already thinking about resigning from a place I call my second home.
Sincerely,
A disgruntled member

Signed up, charged invalid fees, big turnover in staff. rude employees. Paid $ 1200 for personal training, I did not receive all trainings, trainer disappeared, no explanation, wont refund me, customer service stinks, George Vasquez rude, wouldn’t handle a situation, impolite, un-​professional, he actually hung up on me, I was trying to figure out my personal training, he only wanted to handle clients at front desk. I don. t even no what to say, but if this is not how a business should be ran… I am going to cancel my membership. IF I COULD GIVE IT A ZERO I WOULD.
Owner rude.
George Vasquez rude.
No one returns calls.
Cheesy place.
AVOID IT I’M SERIOUS.

Before I start, I would like to say I have been a member of several different gyms (24 Hour Fitness, Planet Fitness, college facilities). So, this isn’t my first rodeo. I’ve seen what other gyms have to offer. I’ve been a member of this Crunch Fitness for ¾ months now.
This place is $ 15/​month which is a good price. But, you pay a $ 30 sign up fee and after 60 days you pay $ 39 «annual fee». This is all explained in the contract but seriously, who reads the contract? Personally, I expect the person signing me up to explain these things while I’m signing up. I was not informed of the annual fee and noticed it on my bank statement. So, I went in and asked what the $ 39 fee was. They explained and I was not happy. Within the first 2 months you will be charged $ 30 sign up fee, $ 15×2 for the month fee and $ 39 for the annual fee. That’s about $ 100 divided by 2 months equalling $ 50/​month to start off.
As for the actual gym, it’s alright. It’s missing some basic equipment and attachments that I have gotten used to using at other gyms. When I made a suggestion one time for a piece of equipment they said «oh, that type of machine is about $ 700». They didn’t consider my suggestion very valid so I left it alone. Then I was thinking, $ 700? I looked around at all the machines they have in the facility and realized $ 700 isn’t really that much money. Look at the prices of equipment for a gym (treadmills, weights, machines etc.) and you will notice they cost several thousands of dollars.
If I were you, I would check out other local gyms before committing here. As stated earlier, $ 15 monthly is a good price. But, they get you up front with the sign up fee plus annual fee after 60 days. At this point in time I feel like I HAVE to stick with this gym to get my monies worth. If I could go back in time, I would have done more research on other gyms.

I love how it does not getcrowded here. there’s always plenty of available machines with hardly ever a wait… all new equipment… large TVs… friendly staff. hydro massage. tanning… great classes. and awesomely located next to the grocery store. work out and eat right… talk about a great combo!
It’s also very clean! One of my favorite features is this cool workout set up where if you only have 30mins to workout you can use the Power ½ hour circuit of machines (which are labeled) that you do one after the other that works out your entire body. It’s so great, you don’t need to think what to do next, it’s already planned out and ready for you to go. Crunch is my new favorite gym!
UPDATE 09÷14÷15: I’m taking away 2 stars because things have started to go downhill, and by the sound of other Unilocalers it’s because under new ownership.
My complaints are:
— the classes are never consistent
— they never put the air on high enough and it gets hot and muggy in there
— not enough spray bottles around to clean off machines
If things don’t change very soon, I’ll be canceling my membership.