Cosmoprof

As a salon professional, I shop here for color and hair supplies. This is my favorite place to stock up and I am here on a weekly basis. They always have what I need on the shelves and the employees are super friendly and helpful.

Stacy the Assistant Manager is very customer service friendly. Every time I’ve gone there the girls try to help me solve whatever issue I’m dealing with. You can tell they enjoy their job and they are knowledgeable. I will continue to recommend this store.

I absolutely love love love this place! We are Cosmo students and just kinda getting the hang of things and every time we go there all our questions are answered and concerns put at ease. Especially Rebecca she’s our favorite and is always smiling and cheerful which is really nice and very helpful! Btw our silver hair turned out great thanks to you! Xo

Okay, first off — you can only purchase something from here if you have a license or come in with someone who has one.
Came in on Sunday with my mom (she has the license) around 3pm. My first impression was, «Wow, it’s smaller than I expected». The selection is okay. However, I got everything I needed (common products). I feel like the prices are still a little high.
The customer service is lacking. The girls only help when you ask. There were two on Sunday. I wanted to try a new sulfate-​free shampoo for my freshly bleached hair so I asked for help on a duo that they might have on sale. She suggested a Paul Mitchell brand duo that she swears by. However, when I asked if it was sulfate-​free, she didn’t know. I had to read the label myself. Uhm, yeah. So my question didn’t get answered.
After I found what I needed and feeling so rushed (because they partially turned off the lights and were closing at 4), the total was a little over $ 100. My mom told me to check the receipt again, I was overcharged. There was a sign for Buy 3 Get 1 Free. I was charged for 4 hair dyes. i knocked and one of the girls checked the shelf and I guess it was from last month’s deals. She still honored it, which was nice. I probably will go back if I need something desperately.

For the past 4 ½ years I have been doing business with this establishment… and I’ve had very good experiences… until the other day. I drove from the other side of town to pick up some products (ones I really needed) but had limited time since I was on my way to work. I was greeted in the usual manner… pleasantly…and I asked for some assistance in finding a product. When I was ready to make my purchases (which was within moments)…and it was obvious I was in a hurry… I asked the only one on the floor (although I heard giggling voices in the back room) if I could check out. She said in a minute… since she was helping another customer pick out nail polish (or so it appeared)…and I get that… but the woman seemed to need a lot of assistance and I had my cards and products on the counter. I believe someone could have been called up to assist… but that didn’t happen. When the sales person finally came over to the register… she proceeded to pull out a book designated for products that need to be ordered and was preparing to take the other customer’s info. It would have taken her 2 minutes to check me out and let me be on my way… if no one from the back room was going to be called to assist. Unfortunately I could not wait any longer… and had to leave the products. I will not be going back to that location.

I love this place! The staff is knowledgable, friendly and helpful. I always find exactly what I need. The prices can’t be beat either. I’ve never had a bad experience and will continue to be a loyal customer.

they have a great selection, always clean and organized and the associates are always helpful :)

I shop here. A LOT. And I spend a lot of money. It’s very convenient to where I live and I’m familiar with all of the ladies that work here. They’re friendly enough, and someone will always greet you with a smile when you walk in. The service itself is usually fair to middling, but I always find what I need. Last night’s experience, however, left me with a bad taste in my mouth.
If I can’t make it to the shop during the day, I generally try to arrive at least 10 minutes before the store closes (which is 6pm during the week), as that is what my schedule usually permits, and I understand that no one wants to stay past their scheduled shift if they are making $ 10 an hour. Last night, I showed up at 5:53pm, knowing full well they close at 6, but also knowing I only needed one (1) tube of color and a conditioner. There was one customer being checked out and behind the cash wrap was the Asian girl and the older Hispanic woman (who I believe is a manager, or, at least always seems to have an air of authority about her). When I walked in, they all looked at me and I was greeted with a «we close in 5 minutes» by the Asian girl, which naturally caught me off guard. I responded with «I know. I’ll be quick.» I went to my aisle, grabbed my color, turned around to find my conditioner, and the lights went out. On me. Only in my aisle.
I grabbed my conditioner, shook my head and walked to the front to pay for my things. The Hispanic woman had disappeared to the back. I’m assuming it was she who turned the lights out on me. The Asian girl tried to make nice by complimenting my nails, but I was so over the situation. For working in a service-​based industry, this is as bad as it gets. Absolutely disgusted that grown women would act that way. Needless to say, I will be driving the extra 20 minutes to the Costa Mesa or Fountain Vally locations from now on. Oh, and when I checked my clock on the way out, it was 5:57.

I come here because it is right around the corner from where I work. Yes you do need a license to come in.
The store is clean and always staffed with great customer service.

Everyone here is friendly and helpful. Store is always clean and organized, plus it seems less crowded than other locations.

Nice and helpful customer service :)

LOVE all the products they carry!

i came in just a couple days ago to buy about $ 80– $ 100 worth of product, i walk in find exactly what i need and head to the counter… the young girl working proceeds to look me up and down, (probablly because i was a bit hung over sporting that lovely morning after look) anyways she had a very bitchy tone and asked for my cosmo prof card which i had w me but turns out it was expired she then told me she couldnt sell me the product because i didnt have my license and my cosmo prof card was expired… she ripped the card up in front of my face and pulled all of the product closer to her and put it behind the counter, i told her i was on my boss’s cosmo prof account and she wouldnt look it up because i didnt have my license… my blood was boiling… she’s now preventing me from doing my clients hair that day, denyiing me the product that i need, and not working w me as a customer… im a licensced hairdresser dammit! what more do i need to prove? i had my card so what if its expired look me up in your system! she asked me if i wanted to put my product on hold… wen the store closed in like an hour and i dont live close by… no thanx! i walked out and i was piiiiiiiiiiiiiiiiiiiiiiiiiiiist! never going back!!!

Very neat & organized professional grade materials. I can always find my Schwarzkopf hair dye here =]