Coastline Appliance Service

Purchased a dishwasher through Lowe’s … and they were amazing to deal with. The appliance has not worked properly since it was installed so we called Lowe’s to come out and make repairs. They contracted with Coastline Appliance Service to do the job, I was told they would be out between 8 – 12 today and that the repairman would call 45 minutes beforehand. No call, almost noon so I went online to get the number for Coastline and found the slew of 66 Unilocal reviews which I began to read. Low and behold the same issue I was having with no one showing up or calling seemed to be a chronic problem, unprofessional assistance on their office phone, «oh sorry you took the day off, we won’t be able to get there today, how about tomorrow’. No thanks … i called Lowe’s they are sending a different company out tomorrow, while we scheduled that appointment I filed a complaint with Lowe’s and said «go read the Unilocal reviews, it’s pretty sad when the majority of them start out with the word horrible in the first sentence». Find someone else to do your repairs, these people are «horrible» to deal with.

Horrible service. Was scheduled through Fridgidaire to come fix a microwave that I just purchased. The appt was scheduled for Saturday 12 – 5 pm. I got a reminder call the day before that confirmed Sat 12 – 5. Saturday morning the technician starts calling at 10am that he’ll be there in 5 – 10 min. I told him our appt was from 12 – 5 and I am about an hour away. He says he’ll come back in an hour. 40 min he calls again and says he can only stay until 11am, but again I tell him our appt is 12 – 5 and I am rushing down there. So I call Frigidaire to confirm our appt is from 12 – 5, and that is what they have written down. Since this guy is a liar, I decided to reschedule with another provider because who knows what may happen once he is inside my house. This is the kind of service you get under warranty and a poor representation of the Frigidaire brand. I will follow up with Frigidaire again.

Horrible. Just horrible. Wasted my time and money and didn’t do a thing. I don’t think the guy even knew what he was doing other than collecting my check.

Our experience has been horrible. We were having trouble with the ice maker on our 2 year old Kitchen aide refrigerator. Coastline is listed on the kitchen aide website. I told the lady what was going on and she said it would be $ 139. $ 99 for the travel fee and $ 40 for the first thirty minutes. She also said they were fast and had many of the ice maker with them. They had our model number. The guy came out and said we needed a new ice maker and it would have to be ordered. He did less than
thirty min. worth of diagnosis and work. I signed for a $ 431estimate or which $ 180 was the part.
They came and installed it. It took 15 min. Five hours later when no ice was produced I called and talked to the service manager. He was rather short with me and said it takes four to six hours. I said fine I will call in the morning. It produced one thing of ice overnight. I called and discussed with Shawn the issue. He was less than apologetic that it was not fixed. I was also told that the $ 239 of labor was the $ 99 plus one hour labor the first time an d ½ hour the second. I told him those were out of line. He agreed to have someone come out Saturday. When the guy showed up my husband tried to make it clear that they replaced a part that did not fix the problem. The guy said if we were going to have an attitude he would leave. I tried to calm the situation but the repairman was rude and left. So we are out $ 431 and still have a broken ice maker.
Beware if you use these guys!

My 8 year old Kitchen Aid Refrigerator was acting up. Coastline came out promptly and said the main control board was bad. Billed $ 95 for the service call and Quoted $ 1120 to replace the board. He told me the board was $ 800 plus tax and labor. I went on the internet and found a person that repaired the control board for $ 70. I then went on utube to see how to install the repaired board. I thus fixed my problem for $ 70 rather than $ 1180.

I am stuck with this company under my extended warranty I purchased from Pacific Sales.
It took 10 days to get a repairman out for my dishwasher not draining. Repairman claims it
is a seed stuck in my overflow line preventing the dishwasher from draining. He does a 30 second test and it seems to draining and since it was supposedly not a warranty item I am
out $ 125.00. I point out that the owners manual says there is a drain in the bottom of the dishwasher that should be checked. «Oh no» He says «not necessary I fixed your problem»
Well 10 days later I go to use the dishwasher for the first time since the «repair» and it will
not drain! Another week to get repairman again and guess what, he has to order drain pump
and some drain lines! No telling how long this will take. I am just thankful that I don’t use the
dishwasher often and this is not my fridge!
Lorna

Horrible experience with these guys. We called the manufacturer, Kitchenaid, back on the 30^th of March because the glass shattered on our new oven. The called the next day and said we need info from you. We called back and spoke with Peggy who said they would order the part and get back to us. Never heard back. Called again spoke to Peggy the following Tuesday and they still hadn’t ordered the part. Told us we would need a new door. Called the following week still hadn’t ordered the part and gave us some lame excuse they had to go through some distributor. They really don’t know what they are doing. We called back the manufacturer and asked for a new service company. Extremely dissatisfied not only do they give you the run around they are totally non responsive with letting you know status. I would run, not walk away.

The repairs people were right on time, they were very professional and nice. They fixed my refriderator quickly. They have my repairs for ever. Not often you can trust repair people. These guys are great.

Horrible experience! This is one of the companies Frigidaire recommended for under warranty issues. Frigidaire said the company would call the day before to confirm at Saturday appt from 8−12pm. Didn’t get a call, so I called the company, after many rings, finally got Neanderthal #1 to pick up the phone, he took forever to confirm and said now it will be 12−5pm slot. He should not be answering the phone as he had zero customer service skills.
My fridge has an issue where lots of water ends up on the last shelf and slips through to the bins. A previous repair company was out and thought they had fixed the problem by re-​routing a back tube behind the refrigerator.
Neanderthal #2 arrived Saturday within the time frame. He looked inside the fridge, had me take out the first shelf of food items and determined that the water problem came from an unopened package of soy dogs! I said, the problem has been happening for 6 mos., it is not from the unopened hot dogs. How do you think the water got on there in the first place? I told him what the first service company did to try to fix the problem. He looked back in the fridge and came up with the same response — it is the unopened package of hot dogs! I was like really??? My dog would have known it is not from an unopened package of hot dogs!!! I told him It was not the hot dogs causing the condensation problem. Dumb ass never looked behind the refrigerator! He went back and looked around inside the refrigerator and decided to put some ‘tape’ over some mechanism in the back of the refrigerator. He said yes it is now fixed. Call if it leaks again. I would call anyone but this company!

I had a repair service done with this company 3 months ago on my built in fridge ice dispenser. They charged $ 340 for the part and labor. The same part is broken again. I called and asked them to check it out. 1) Sean informs me that they will charge another $ 140 to come and check it out, plus additional part and labor. I said this is the same issue and my expectation is for them to come in and if confirmed to cover it. He did not take any responsibility for the service he provided, not only that, once I let them know that I was disappointed with their lack of quality in customer service, he said that he will «Flag my account» not to provide service anymore!

This company is terrible. They schedule the appointment and cancel it without telling the homeowner. They are rude. I will wash dishes by hand before I let their hungover technician back in my home.

Used them in May with no problem. Called on October 27 multiple times no answer. Went online to file a work order for service no response. Went online again and asked when I would hear after 24 hours still no response. Called another company who did answer phone!

Worst service ever! If I could give them zero stars, I would. My Electrolux washer machine leaks, so we requested to have it serviced. The first time they came out, they said they needed to order the part, so we needed to schedule another appointment. My schedule was so busy that a month or so passed before I called back. When I did, they said I needed to request a new ticket with Electrolux. So I did. I scheduled another appointment, and an hour before the end of my service window, I called to get an update on their arrival time, when I was told they weren’t coming.
What? Not coming?
They claimed they called to get my credit card information, and when the person they called declined to give it to them, they cancelled my appointment. They called my father in law. A number I had corrected twice!
When I gave them my card number, they said we needed to schedule another appointment.
Today my husband took the day off for the appt. the service person came and left in less than 5 minutes. He said they needed to order the part.
Are you kidding???
When my husband called them to schedule the next appt, the woman he spoke with said the part was sitting in the office.
Seriously?
This place has terrible service. They rarely answer the phone during their business hours, and when they do, they have bad attitudes.
Our next appt is next week, so hopefully they’ll be able to finally repair our washer. Really really dissatisfied with our experiences with this company.

I have a 6 month old Frigidaire refrigerator freezer with french doors and the freezer at the bottom. I’ve had ongoing problems with the freezer door popping open and then the freezer ices up. When that happens the freezer temperature goes up until I finally get the door to close properly. Though not a problem, the upper doors were uneven and it bothered me. I called Frigidaire and since it’s under warranty they called «another company». The repairman showed up I explained the freezer problem that I’d called about. Then I asked him about the uneven doors on the top. He told me it was because my refrigerator wasn’t leveled properly. I was astounded. One door is higher than the other! How could leveling the refrigerator fix that? He insisted to the point that I had to go to my garage and get my Level. He put it on top of the refrigerator, not the doors, and yes, it was a tiny tiny bit off. He gave me a look like I was an idiot. We then went on to the freezer but by now I didn’t trust much of what he said. He told me a couple of things that made sense, but didn’t really explain it well enough so that I understood. As soon as he left I wasted no time in calling Frigidaire back and letting them know how dissatisfied with «the other company» I was. They arranged for Coastline to come out later that week.
Coastline came out on Friday the 23^rd and I was immediately put at ease. The first thing MIKE did was use the leveler on the bottom of the refrigerator door to even out the doors. What? The prior repairman didn’t know there was a leveler on the door?! Wow! Then MIKE thoroughly checked the bottom freezer drawer and aligned it. He then explained that there was nothing wrong with it and that when the doors are closed too forcefully (as we were guilty of doing) there is so much air pushed out that it can pop back open. He also explained that if any of the trays in the bottom are not aligned properly that can also cause the problem. By the time he was finished, he really hadn’t done a lot, but I was completely satisfied with what I’d learned. I now know most of the problem was user error and not the refrigerator. And he fixed the uneven doors!
I really don’t understand the low rating with this company. I purchased all new appliances from Frigidaire in March of 2015 and had problems with the dishwasher and with the ice maker on the refrigerator. Mike came out during the summer, repaired the ice maker and checked the dishwasher. He said he could fix it but it would involve ordering a mother board and other parts. He asked if I wanted to do that and I said no, it was a brand new dishwasher and I felt like I’d gotten a lemon and I just wanted it replaced. He sent his report to Frigidaire and I worked through them and Howard’s appliances, and Frigidaire did replace the dishwasher. Now it works great. I really trusted Mike from Coastline Appliances. Again, I don’t understand the poor ratings.

So disappointed. Worst customer service.

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Kitchen Aid warranty service scheduled Coastline to fix my refrigerator and gave me a noon to 5 PM window. Coastline sent me a confirming email and verified the time and date. I waited until 4:30 PM and when no one showed or called I called the office only to learn that they were closed. Called KA and they said to wait until 6 PM and see if they showed so I did but no call or no technician. I then checked Unilocal and low and behold, there were several reviews stating the same issues.
The next morning Coastline called and said they wanted to reschedule with no explanation or apology for missing the prior date. When I inquired as to the reason they missed the appointment they said the tech made a note that I was not home. Then wanted to reschedule a week out because of «my missed appointment». When I said it was probably more appropriate to schedule for today because they missed the schedule, he rechecked and the tech had made the not home not at 6:30 PM. Needless to say I did not reschedule.
KA was very accommodating to reschedule with another provider and noted on Coastline’s file to not use them in the future.

I have a Kitchenaid 48″ built in refrigerator that is 8 years old and is out of warranty. I went to Unilocal first and called the company that I thought had the best ratings. The guy came out was nice but charged me $ 100 to tell me I had a bad compressor and that he doesn’t do compressor work.
I called Kitchenaid and they refered me to 2 authorized service companies (Coastline Appliance Service and California Appliance Techs). I called Coastline Appliance first and they quoted me $ 1300. I thought that was kind of high. I then called California Appliance Techs and they were pretty much the same price. My husband suggested I go to Unilocal and go with the company with best ratings between the two.
Well I was shocked to see Coastline only had a horrible 2 star rating and Cal Appliance 1 and a half stars. Keep in mind these were both companies that were referred to me by Kitchenaid. So after speaking with both companies I decided to go with Coastline because Sean the manager made the most sense to why there ratings were so low. He basically informed me that they service over 1200 calls a month and that Kitchenaid does surveys on every customer that they send to Coastline and that Unilocal never gets the good customer reviews only the bad. That put it in perspective to me why the Unilocal reviews are so low.
I’m happy to say that Coastline delivered way past my expectations and fixed my refrigerator. Although I wasn’t to happy with the cost of the repair it was far better than buying a brand new refrigerator for $ 10,000.00
The Technician named De was very polite and explained to me the process that needed to happened. I was especially pleased of how careful he was not to scratch my floor.
Thank you Coastline Appliance for fixing my refrigerator. I would definitely recommend Coastline Appliance Service for your appliance repair. Sometimes the ratings are not accurate and do not reflect service companies fairly.

15 minute wait every time I called. Call dropped and tried my best to tell the call receiver to get me over to a particular extension number — they just ignore you and put you on hold. It’s like talking to a robot.
I wasted an hour of my time on them – looks like the rest of the reviews here are horrible. Not using this company’s service.

Coastline service was a life saver!
They helped me when my dryer failed twice.
The response time was very fast and they even worked directly with Whirpool corporate office to get the problem resolved. The team worked together making an unpleasant issue as smooth and painless as possible.
Sean (the supervisor) really took control and came out personally on the same day when he heard about the issue with my dryer.
Will definitely call them again if I have any issue with my appliances.