Chase Bank

If there was a way to give zero stars This place would nab first place in line for zero customer service, integrity, and good business practice.
My husband went on a business trip his debit card from Chase was stolen and over $ 1800 wrapped up out-​of-​state and she’s took 2 ½ weeks to not only not give provisional credit but after they did they then took it back without any notification claiming they couldn’t prove it was fraud. Spoke to several managers and supervisors at the fraud detection department and they just kept saying they couldn’t prove or not prove therefore they wouldn’t help. The line that they use is a recorded line and over and over again we had three or more supervisors review the notes and promise that without exception the money should be returned based on the notes in the system. This never happened. We were a victim of fraud for over $ 1800 and Chase did nothing. Nothing in our history with them since we’ve been banking with them over six years would cause question. Please put your money somewhere it is safe. Not with a JP Morgan Chase banking institution.

Now I know why banks are not worth going to AGAIN!!!
I check in to ask to get a document notarized. The lady tells me that there is someone ahead of me with the notary now and a person in the lobby waiting. The wait is probably about 20 minutes with the ONLY notary in the freaking big bank with at least 10 employees. I said no problem. I’ll wait since I’ve had my accounts here in their institution for at least 15+ years. Of course taken over by Chase from Washington Mutual. Uggggh!
After 30 minutes of waiting, I get up and check with the notary who has just finishing his meeting. I show him the documents and he says, «No, no no, we can’t do deeds due to their liability that’s on his list of items.» He refers me to a UPS store and exits out of our conversation eager to go on his break. I was not happy to say the least to that answer and the long wait that they disregarded which could have been alleviated by asking what type of document right from the BEGINNING!
Chase and this staff was NOT at all into their customer service nor their valuable time to wait for items that could be avoided. Please make note the difference of avoiding a complaint and disregarding the precious time of a long time customer. Not happy with your service nor your company. Apparently, I’m seeing that I’m NOT the only one unhappy with your branch. Definitely, we’re highly considering other institutions that will have better service than this.

Who the heck manages this chase location? Sadly the DMV runs faster than this place. One teller and the line is almost out the door. Second teller staring at his screen and occasionally picking up phone. Suddenly puts away sign and goes to the back somewhere. Line started running out the door. Glad I don’t bank here!!!

Came here 3 times to change atm pin numbers which is something tellers can’t do. Waited 30 mins each times for a banker. Not a single one show up.
Worst Chase location ever.

Slow service everytime maybe more tellers, maybe more inside atms. I have had the outside atms malfunction more then once when trying to pull money out. Not so much when doing a depisit. I go here every morning to deposit from the night before and drive down the street closer to home to pull money out.

Worst service of any of the local branches i use. Only one teller and when there is a line, too bad, prepare to wait. Just walked out because of this. There were three other employees in the branch not helping anyone. They just sat an stared at the people waiting. This is not the first time i have walked out of this branch mad and ready to find a new bank. This is in stark contrast to the fast friendly service you get from the branch at Beach and Atlanta; or the branch at Atlanta and Magnolia. If they have people waiting for a teller, the other employees jump up to help, with a smile. I think the manager and employees at 19 121 Beach branch need to retake their customer service training class.

chase branch
no lines
teller there was very helpful
big and clean location with lots of parking
great corner location at busy intersection

Best branch with the best people! Even when they are busy everyone here is extremely friendly and helpful. This branch is close to my work so it is convenient but I frequently go out of my way to come here if I need to bank on the weekend.

Fast and friendly service. I was in and out relatively quickly. Bank of America doesn’t stand a chance against Chase.

Lame !!!
So I’ve been with B of A for over 20 years both Personal accounts, and Business with company credit cards. I had a client write me a check so I thought I’d cash it and find out if they still offer their $ 100.00 to open an account and their benefits vs B Of A.
We’ll, I was a litle dismayed they don’t have comparison facts, which in sales you have to stay up with your competition, then they couldn’t offer me the new account coupon, go online and get it… wow they really need my business. I do over 6k a month in transactions you think they would atleast try to accomodate me.” We’ll print it out for you Mr. H” something. I think the gal I was talking with was new because she had another guy helping out. He was in a rush to go to lunch with a gal coworker so he just handed me the info and split… wow… Then I told them I would do the research and comparison myself and get back to you. The lady then states there’s a $ 6.00 charge to cash my check. OMG!!! really, I think if I was Chase I would have said he we’ll wave it because we want your business. She said she couldn’t so I gave her back all the information booklets and said «Thank you for making my decision that much easier! Lame… hope that lunch was worth it Mr. Martinez
Orale!
V. Hart

This location has a Chipotle in the same plaza, so one point for that! However, the entrance and exit of this plaza has people coming out of nowhere sometimes, so be careful! The tellers are good at doing their job here, but the bankers are always trying to sell their products (which I undertand) but some are just waayyyy too nosy and pushy!

Each month we have to go into a Chase and deposit our rent check straight into the Landlords account. This week was the first time I came into this Chase.
The gal behind the counter was nice. Part way through another clerk came up and started talking to her. And that was the end of me.
I do like the fact that I got in and out fast.