Byron M Fennema, OD

I went to Dr. F for years before moving away and needing to change doctors. As soon as I moved back, I went right back to his office. You get quality service here; they take their time to give you the best check-​up. I recommend these professionals without reservation.

Tried contacting their number numerous times during their operation hours for the past three weeks for the Huntington Beach. The phone just keeps ringing and ringing. Went to visit their office in Huntington Beach during the their business hours and there was no one there. Lights were off and no answer at the door. No note on the door or anthung, looks like their out of business or something.

I thought Dr Fennema was excellent, and his assistant in the HB office was very helpful.

After being a repeat customer for several years at their office in Orange, I decided I’d try something a little more local and head to their Huntington Beach office. A couple of their assistants travel back and forth from their Orange office to their Huntington Beach office… I was in luck… or so I thought.
I brought in a pair of old 40’s frames that were brand new, never had lenses put in them. I had put off having lenses in them just because I didn’t want anything to happen to them, but I trusted them, afterall, they had taken good care of my eyeballs for a few years now and wouldn’t bs me.
I came in and had my eyes checked. Dr. Fennema was very thorough and made sure every detail was looked over. It was probably the best eye exam ever. Really.
I pull out my glasses and ask him if it’s possible to put lenses in them, absolutely! Sweet. I pick out some cute frames for reading glasses and hand over my precious cat eyes for lenses.
1 week goes by, no word. I called, they haven’t received them yet. No big deal. 2 weeks go by, they received the glasses, I can come pick up my reading glasses but they had to send back my precious ones because the lenses were cracked… what?! Why would I want to make 2 trips? 3 weeks go by, still no word. (Keep in mind I’m the only one attempting communication, I’m making the calls, following up, etc.) Finally after a little over a month, my glasses come in, in one piece, I’m ecstatic. They’re awesome. Can you just adjust them so they’re not so tight on my temples? Sure.
2 minutes pass…3, then 4… almost 10 minutes later she reappears with my glasses. They are also in 2 pieces. The assistant snapped them right on the bridge. Completely unfixable I found out after calling several places… even going to the person they recommended and told me he could fix them no problem… of course at my expense.
They said they could order another pair for me, or have the manufacturer send me another pair since these were «faulty». I looked at them dumbfounded and asked how I would do that since they were about 50 or so years old and they aren’t made anymore. All I got was a «sorry».
I never signed anything agreeing that if anything happened it would basically be all on me. Had I done that, then I wouldn’t be offended by their response.
Dr. Fennema is a great optometrist, but the broads in his office kinda suck and for that… they lost a customer.