I used to buy their bags at E Hula Mau(an annual hula festival) & have always loved their products. Very well made & durable. I get weekly emails about new prints, products & sales. In Sept. I ordered from their website. There were 3 options for shipping. I chose to pick up from the warehouse since I live a few cities away & wanted to check out their other merchandise. After a bit of a mix up in pick up dates I finally got my purse & I love it! I was also given a $ 25 credit for the inconvenience. Thank you Beach Handbags!!!