AT&T

I went to Costco to try to upgrade my 2 family phones and spent a total of 4 hours there on 2 separate days. The sales rep there were trying to be helpful, but their computer system to get the phones activated were full of problems. I was sick and tired of the process until I got to this AT&T branch. Trey, the sales rep at this branch, got my issue resolved in less than 15 minutes, and this included time to select the phone of my choice which I didn’t have at Costco. Besides this, he also swapped out a microSIM card to a nanoSIM on another line on my account. Even though AT&T did not give a $ 50 rebate for the purchase of the phone that would have gotten at Costco, the 4 hours wait time that I would have saved had I come to this AT&T directly would be much more valuable. Bravo to Trey for the help he had given me!

I went to the AT&T store in westminster on beach blvd between Heil and edinger. Asked to speak to the manager, his name was gonzalo, this was the fourth trip to an AT&T store and phone still was not working, and still we got no break from monthly billing. Gonzalo just handed me a piece of paper and said to go online and make an insurance claim, and in 24 hours I would get a new phone replacement. I, as a customer asked him if he would make sure after I filled it out to oversee the app, and make sure everything was good to go. His answer was no. ! What poor excuse of a manager with bad customer service. If u want to buy something their ready to help, but if u need help, their too busy for u. I would give this place a negative 5 star if I could. And if that’s what u got for a manager at&t, no wonder everyone signs with t-​mobile. It’s easy gonzalo when the happy customers come in to keep them happy, it’s the customers that are not satisfied to get to be satisfied customers by the time they walk out the door, that makes a manager a good manager !!

AT&T since 1998!
Yup, that is right, my family has been part of AT&T since 1998! We have a love/​hate relationship with AT&T, but they still give us the best deals. Anyway, it was time for an upgrade. Came here on a Saturday, & realistically, I was expecting a long wait period. Check. I waited for about 45 minutes until I was able to meet with a sales associate. The wait wasn’t that bad though because the staff members kept checking in to see if I was ok & they apologized for the wait… great customer service! Once I met with Mike, he explained the options and upgrades available. He was very informative & the best part was, I didn’t feel pressure to get «the next deal» as many sales people usually do. The whole process of upgrading took about two hours, but I expected it to take awhile since it was a Saturday. Anyway, if you’re looking to upgrade & want great customer service, this is the place! Thanks Mike for helping us out!

Five stars for Brian :) this afternoon my mom and I came in to upgrade our phones. She got the 5s and I got the 6 plus. We had a two year contract that had ended a couple of months ago and Brian took the time to explain the option of choosing the AT&T next plan to us very thoroughly. My mom had a question about every little thing like every five seconds but he was really patient and answered all of her questions. He got a piece of paper, wrote down all of the individual costs for each part of the next plan/​the two year contract, and let us compare, ask MORE questions, and make a decision. He installed the AT&T app on my moms phone for her (so she can turn off my brothers data… hehehe) and asked if we needed any cases or screen protectors. He went above and beyond to make sure we were satisfied with our experience and we are! Thank you Brian!

Negative 500 hundred stars. Please whatever you do, DO NOT come here. I came in here tonight with a brand new iphone 6s plus rose gold edition, never been used. I asked the employee to activate the phone. The employee told me that she would switch the sim cards so that my old sim card goes in my new phone. She took my rose gold sim card and put it in her purse. I asked for my original equipment back, and the employee started to argue saying that the sim card is useless. She gave me a new att card with a sim card. I did not want a new sim card. I wanted my original equipment from Apple rose gold sim card back. They would not give it back to me. So I decided to leave the store at this point without activating my new phone. Not only this but the employee decided to do the whole «Hello» sign on portion of activating the phone without my having any involvement. I was not even able to set up my own new phone that I was so excited to have.
It turns out after I got home that the employee put the same card from the new rose gold phone back into the rose gold phone and threw out my original sim card. I am without a phone tonight because ATT cannot activate a new sim card on my account because their system is down, and apparently the system goes down every night after midnight eastern standard time for upgrades and things. Who puts the same sim card back into the same phone while trying not to? And what employee takes other people’s things and puts it in their purse? She took out like 20 sim cards she had in her purse and was trying to find my sim card but it was the wrong number they were looking for because she did not know she placed the wrong sim card in the wrong phone. The manager was not helpful at all. There is so much nuisance here. I am so happy to be moving out of Southern California with all of its nonsense.

— 20 stars. Worst customer service
Don the manager doesn’t know what customer service means.

awful awful customer service, everyone in the store is beyond rude, even the assistant manager Don was rude and not helpful. Jayden is the only saving grace in this place. never been treated so poorly especially after spending so much $.

It’s not just this store it’s the whole company I am so tired of not having cell service in my house I have to get up walk outside of my house and down the street to make a phone call it’s ridiculous and the amount that they charge to receive shitty service is outrageous I am definitely planning on switching probably to Verizon

Jayden is awesome great costumer service. Can’t say the same for Tyler. He was actually my first contact walking into the store. He lacked costumer service. He came off very blunt and short. Ok, glad I was directed to Jayden. Very friendly and pleasant to speak with. I hope Tyler works on his skills.

It’s clear that AT&T Customer Service number employees, and AT&T Retail Store employees don’t ever communicate, but I don’t think that’s any fault of their own. I was told to go into the store, and that everything would be taken care of. When I arrived, and explained why I was there, not only was nothing set up, but I was told that what I wanted was impossible. But the sales tech was a trooper!!! He went over a beyond what he needed to do, and I left extremely satisfied!!!

The wait time here when it wasn’t busy is ridiculous. I waited over 45 minutes while many employees just kept walking to the back with food and who know what they were doing back there. Very poor service.

these workers ignored me while i waited to upgrade my phone for over an hour so i finally just had to leave. the employees were wasting time talking to each other and window shoppers and they decided they didnt wanna make an easy sale when they deliberately and rudely ignored me.

Larry was a great help to me! He was very great at explaining how my phone service and different charges would come about I will always come to this location because it is the only one that has people who know what they are talking about Larry is a great worker! Very hardworking and personable ! Darrin is also a great store manager my family had followed him to each location he has been transferred to because of his outstanding customer service which he has obviously set the same at this location !

The amount of times I’ve had to call corporate due to lack of informing me what was being done to my account, is ridiculous.
The staff here is poorly trained, and everyone always gives a different story than the person before. I’ve had my fair share of complaints coming here, to the point where j get a corporate supervisor on the phone anytime I need something done, before I go in.

This is my go-​to ATT store. I have been in at least 5 times and each consultant I get knows their stuff down pact. Sometimes, the plans can get complicated and trying to find the right plan for your usage and budget can be tricky. My burdens are lifted knowing I have the staff here at this location to help navigate all that. I usually know them by name, I definitely know their faces, but you can’t go wrong with whoever you get. I also like their new floorplan with the open concept, it’s very casual and comfortable. Good thing they don’t serve wine here or I may stick around since the people are smart and nice and there’s a lot of multimedia going on in here. These bad reviews suck, I have had nothing but excellent service here.

Run! I am a small business owner and the customer service experience that I got from that store was horrible, being jerked around by 3 different ppl, lying in your face just to suck money out your pocket. AT&T you just lost 2 customers, bye bye!
BTW there is an awesome Verizon store across street, go there instead and switch!

My consumer experience with the location was very unpleasant
It seemed as if the staff were less than concerned
They entire staff lacks decorum
Very bad experience
Look at all the reviews
THERE IS A REASON WE TAKE TIME TO WRITE THE REVIEWS

Went back last night and they made everything right. They brought back Darrin as manager and he is awesome! He apologized for the new staff and spent two hours fixing and helping resolve the issues I had the day before.
Also, Brian is amazing at putting on screen protectors!!! I bought the iPhone 6 along with a glass screen protector and a case– he applied the screen protector PERFECTLY.
Four stars because I am giving the newbies a break. Darrin and Brian’s niceness and helpfulness make up for it. Minus one star because it still took two hours to get everything solved. Nevertheless, I am VERY satisfied with how the fixed everything and the two hour wait was not that bad because they were very personable ad friendly. From now on I will ask for either of them directly.

Worst Customer Service!
Everything is fine and dandy when they set you up with a new phone and a service plan but when shit goes wrong in their system the people there are absolutely worthless.
I purchased an iPhone 5 2 years ago and I set everything up in the store including my auto draft enrollment. Everything had been working really good for about 1 ½ and then all of a sudden my auto payments weren’t working. I would get error message on my cell phone saying payment failed please call and make the payment. I was like WTF?
My debit card is linked to the phone and nothing has changed with it. So I call their call center and talk with there knucklehead employees and they insure me that there was some system glitch and they would re-​enroll me back so I get auto draft again.
So i get my bill and those Mother fuckers charged me $ 5.00 for the phone payment when they clearly said it was their system that fucked up. So I go down to this ATT store where I bought the phone and plan and spoke with there guest service person at the door and I explained my situation to him and he looked at me and was like I will have someone help you right away and they other guy comes over named Vee and he’s like how can i help you? I am like WTF I just explained it all to the other dumbshit at the front and of course he was probably like some guy needs help. So I explain that i was charged $ 5.00 for making a payment over the phone but it should be waived due to there system fucked up and didn’t auto draft my payment.
So this guy Vee looks at my account. I give him the phone number and he looks it up and say yeah you are not enrolled in auto draft. I then show him all my text messages saying I am enrolled and the confirmation numbers and such. Literally he was dumbfounded he didn’t know what to do. He just looked and me and said yeah i don’t know how that happened and that’s it. He didn’t help me, all he did was say call this number and figure it out. I was like wow I just drove over hear for nothing. I swear these sales people are fucking the lowest of low level people. I understand now why people work at these places because their to stupid to work anywhere else. So right now my auto draft issue is like an unsolved mystery. No one can help nor will they reverse charges. Id tell them to fuck off and switch to a different carrier but they are all shitty so i’m fucked.

Most terrible phone company on the planet earth!
I had AT&T 10 years ago for a few years and absolutely HATED their service. As soon as I could, I switched to Verizon and have never returned, now I know why. After all these years, this company still SUX!
Promotions are different online and in store, and NO one can get it striahgt, so they say you get $x off, and it still shows up on your bill. My friend with close to 800 credit score didn’t pass their credit check and had to pay a security deposit. wtf? I accompanied her to this location & we were waiting in line & the guy in front of us was also extremely disgruntled as ATT had cancelled all 6 of his business cell lines due to a random error AND he couldn’t consolidate all 6 lines on the same bill. Talk about bad service.
The staff were extremely unhappy and unhelpful. Thank god I don’t have cell service with AT&T!