Enterprise Rent-A-Car

I had the worst experience with this Enterprise location. My car was hit in parking garage and per Allstate, I was sent to a body shop in this area and was told Enterprise would handle my rental. Emily Diamond (Management Trainee on her business card) met me at the garage and first asked if I had ever rented a car before. I told her I had not– and looking back I should have seen that as a red flag. My car was a sedan– but the car Emily brought for me was an SUV. She kept telling me about the leather seats and how much she thought I would love it. Never going through this process before– I thought that since this was the vehicle they brought me, that this was my only choice. I knew Allstate would give me a 40/​day stipend towards a rental, (which Emily enthusiastically told me was great) while this SUV was $ 47.90/day. So I’d be responsible for $ 7.90 day plus tax. She also told me I HAD to insure the rental– and my choices were partial or full coverage. I.e. $ 25/​day extra, or $ 45/​day extra. I chose the $ 25/​day. It wasn’t until I got home and called USAA (The mans insurance who hit my car) that they told me Enterprise had completely taken advantage of me. They told me because my car was a sedan that they would only cover a rental of a sedan, up to $ 20/​day. They said it was criminal that Enterprise would have given be an SUV, knowing this. They also told me that I did not have to buy the extra insurance, and that Emily had lied to me. Wonderful. I called Enterprise immediately and explained my issues and told them I wanted to terminate my insurance and return the SUV for a sedan. Was told it was not a problem– except they did not have a sedan for me. I called for the next 3 days and they repeatedly told me they did not have sedans for me. Even though my car was still in the shop– finally on the 4^th day I turned my SUV in. I did not want to give another cent to Enterprise, and would rather walk everywhere then have to deal with them. In every interaction with them I was told that customer service is the most important thing to them– well I have news for you– Your customer service is the worst I’ve ever encountered and I will tell EVERYONE I know to stay away from your company.