AT&T

Went in to get a phone upgraded to the current year model. Decided to get the larger size.
They sent me home with the same model I had but a larger size. Went back to get it resolved today and figured out they didn’t even have any in stock.
This was really underhanded to commit someone to a two year contract on old equipment hoping they wouldn’t notice it was last year’s model.

Awesome customer service! I went there today needing help with my tablet. Reggie helped us, and he was great! He fixed all of our problems. He was very friendly and professional.

I must say, i was blown away! I forget our sales person, but was she awesome. She was really short if that helps pin point who we had. Any who, her level of customer service was amazing. I had done so much research prior to going in, and I told her that upfront. So she quickly changed gears to match my expertise and not give me the whole sales pitch. She was super friendly and made sure to go over my plan and purchase info.
I used to manage a VZW store, so I know all the tricks and the trade of the wireless industry… Wasn’t to happy that another associate grabbed a tablet and Fitbit and just dropped it in front of her to «pitch» to me. Glad she didn’t because I would of said something.
The environment was way more enticing that any verizon! The staff wore jeans, had TV playing through their partner DirecTV, which was a cool and comforting feeling!
VZW still hasn’t figured it out, they spend ton of money on «smart attire» and don’t have places for customers to sit. Definitely way behind in the wireless customer experience.

While driving to work, that small, quiet voice in my head asked me, «How many times have you been given a second chance?» So today, in similar weather conditions, I went back. I was taken care of MUCH better than my 1^st visit. My wait time was minimal. The salesperson, James, could not have been a better person to turn my previous experience around. He was courteous and very knowledgable. I told him what I was looking for and he gave me several options. We came to a quick agreement on pricing and plans. Since they did not have what I wanted at his store he was going to drive to another location to pick up the device I was purchasing. He also found an additional discount through a company with which I am affiliated. Nice job, James. You are now my «go to» person for all things AT&T.